Troubleshooting
Please check the following if the USB connection malfunctions.
[Case 1] | The USB cable is not connected or you are using a cable with an incorrect specification. | |
| Use a USB cable with the correct specification. | |
[Case 2] | The camera is not recognized by your PC. Sometimes, the camera may appear under | |
| [Unknown Devices] in Device Manager. |
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| Turn off the camera, remove the USB cable, plug in the USB cable again, and then | |
| turn on the camera. |
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[Case 3] | There is an unexpected error during file transfer | |
| Turn the camera power off and on again. Transfer the file again. | |
[Case 4] | When using the USB hub. |
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| There may be a problem in connecting the camera to the PC through the USB hub if | |
| the PC and the hub are not compatible. Wherever possible, connect the camera to | |
| the PC directly. |
|
[Case 5] | Are other USB cables connected to the PC? |
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| The camera may malfunction when it is connected to the PC at the same time as | |
| another USB cable. In this case, disconnect the other USB cable, and connect only | |
| one USB cable to the camera. |
|
[Case 6] | When I open the Device Manager (by clicking Start (Settings) Control Panel | |
| (Performance and Maintenance) System | (Hardware) Device Manager), there |
| are Unknown Devices or Other Devices | entries with a yellow question mark (?) |
| beside them or devices with an exclamation mark (!) beside them. | |
| ||
| "Remove". Restart the PC and connect the camera the again. For Windows 98 PC, | |
| remove the camera driver also, restart the PC, and then reinstall the camera driver. |
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