Incoming calls are not connected
●● Ensure that your device is turned on.
●● Ensure that you have accessed the right cellular network. ●● Ensure that you have not set call barring for the incoming
phone number.
Others cannot hear you speaking on a call
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●●
●●
Ensure that you are not covering the
If using a headset, ensure that it is properly connected.
Audio quality is poor
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Ensure that you are not blocking the device’s internal antenna.
When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
When dialling from contacts, the call is not connected
●● Ensure that the correct number is stored in the contact list. ●●
●● Ensure that you have not set call barring for the contact’s phone number.
The device beeps and the battery icon flashes
Your battery is low. Recharge or replace the battery to continue using the device.
The battery does not charge properly or the device turns off
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●●
The battery terminals may be dirty. Wipe both gold- coloured contacts with a clean, soft cloth and try charging the battery again.
If the battery will no longer charge completely, dispose of the old battery properly and replace it with a new battery (refer to your local ordinances for proper disposal instructions).
Troubleshooting
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