7.15
TROUBLESHOOTING
7
Colour Printing Problems
Problem Possible Cause and Remedy
Your product prints
only in black • The Samsung SF-430 Series printer driver may not
be selected. Verify that you selected the Samsung
SF-430 Series printer driver.
• The colour print cartridge may not be working
properly. Print a test page to make sure the ink
cartridges are working correctly.
• The print nozzles of the colour print cartridge may
need to be cleaned. Clean the print cartridges. See
page 6.3.
• You may be using Black Only in your printer
driver. See page 2.11.
Colours print
incorrectly • The Samsung SF-430 Series printer driver may not
be selected. Verify that you selected the Samsung
SF-430 Series printer driver.
• Print cartridges may be installed in the incorrect
holders. Remove each print cartridge that is in an
incorrect holder. Check that the ink have not mixed
in the cartridges. If this is the case, replace the
cartridge with a new one.
• Print a test page. If the problem persists, replace
the cartridge with new one.
• Print nozzles on the colour print head may be
clogged. Print a test page to check the status of the
nozzles and clean the print cartridge. See page
6.3.
Colours are missing • The colour print cartridge may not be working
properly. Print a test page to make sure the ink
cartridge is working correctly.
• The print head may need to be cleaned. Clean the
print cartridges. See page 6.3.
Colours in a line are
uneven, or different
from the previous lines
• You may have turned the product off(paused) and
then on(resumed) during print job. Do not turn the
product off and back on during a print job.
• Set the print quality to High or Maximum in the
printer driver.
• Align the print cartridges. See page 6.16.