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Savin SPC210SF If you are having difficulty with your machine

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Troubleshooting and routine maintenance

C - 11

C

If you are having difficulty with your machine

If you think there is a prob lem with the way your faxes look, make a copy first. If the copy looks

good, the problem is probably not your machine. Check the chart below and follow the

troubleshooting tips.

DIFFICULTY SUGGESTIONS

Printing or Receiving Faxes

Condensed print and hor izontal

streaks or the top and botto m of

sentences are cut off.

You probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

Poor print quality See Impr oving the print quality on page C-16.

Horizontal streaks; lines are

missing.

You may get a fax with h orizontal streaks or w ith missing lines. Usuall y this is

caused by a poor telephone connection. Ask the other party to send the fax again.

Received faxes appear as split or

blank pages.

If the received fax es are divided an d printed on two pag es or if you get an extra

blank page, turn on the Auto Reduction menu setting. (See Printing a reduce d

incoming fax (Auto Reduction) on page 6-4.)

Phone Line or Connections

Dialing does not wo rk. Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse on

page7-6.) Check all line cord connections. Check power cord connection. Send a

manual fax by pressing Hook or by lifting the handset of the external phone and

dialing the number. Wait to he ar fax receiving tones before pr essing Black Start.

The machine does n ot answer

when called.

Make sure the machin e is in the correct rece iving mode for your set up.

(See Receive Mode on page 6-1.) Check for a dial tone. If possible, call your

machine to hear it answe r. If there is still no answ er, check the telephon e line cord

connection. If there is no ringing when you call your machine, ask your telephone

company to check the line.

Contents

Main Quick Reference Guide Page Table of Contents Section I - General 1 2 3 4 Section II - Fax & Telephone 5 6 7 8 9 10 Section III - Copy 11 Section IV - Software and Network Features Section V - Appendixes B C Page Page Using this Guide Finding information Symbols used in this Guide General Information How to access the complete Users Guide To view Documentation 1 2 3 Control panel overview 1 2 3Copy keys (Temporary settings): 4Mode keys: 6 7 8 9 @ About fax machines Custom features Do you have Voice Mail on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and hand shake ECM (Error Correction Mode) Acceptable paper and other media Recommended paper Type and size of paper Loading paper and documents Paper capacity of the paper trays * H/H = High temperature/High humidit y The following paper specifications are suitable for this machine. Recommended paper specifications Handling and using special paper Envelopes Page Labels and transparencies Printable area Loading paper and envelopes To load paper or other media in the paper tray 1 2 3 4 5 ABC Loading documents Using the ADF (automatic document feeder) 1 2 3 1 2 3 Date and Time 1 2 3 Setup Station ID 1 2 3 4 LCD Contrast 1 2 Phone line settings Tone and Pulse dialing mode 1 2 1 2 3 4 Multi-line connections (PBX) 1 2 Connecting an external or extension telephone Connecting an external telephone answering d evice (TAD) Sequence 1 2 3 4 5 6 Ecology features Toner Save 1 2 Sleep Time Mode Timer 1 2 Paper settings Paper Type 1 2 Paper Size Volume Settings Ring Volume 1 Beeper Volume 1 Security features Page 4 Memory Security Setting up the passwo rd 1 2 3 Changing the Memor y Security password 1 2 3 4 5 Turning Memory Security on 1 2 3 Turning Memory Security off 1 Page How to Fax Entering Fax mode Sending a fax from t he ADF 1 Sending a fax 5 Canceling a fax in p rogress Dual Access Sending a fax manually Manual transmission 1 3 4 Broadcasting 1 3 4 To stop a broadcast in progress Additional Sending Operations Sending faxes using m ultiple settings 2 1 2 3 Real Time Transmission Sending in real time for all faxes 1 2 1 2 3 Overseas Mode 1 3 4 Delayed Faxing 1 3 4 Delayed Batch Transmission 1 2 Checking job status and canceling a waiting jo b 3 Composing the electronic Cover Page Composing your own comments 1 2 3 4 Cover page for the next fax only 1 3 4 5 6 Send a cover page for all faxes 1 2 4 Page 6 - 1 Receive Mode Receiving a fax To select or change your Receive Mode 1 2 Fax Receive Settings Ring Delay 1 2 3 F/T Ring Time (Fax/Tel mode only) 1 2 3 Tray Use for Fax mode 1 2 Printing a reduced incom ing fax (Auto Reduction) 1 2 3 Receiving a fax at the end of a conversation 1 2 3 Changing the remote codes 1 2 4 5 Easy Receive 1 2 3 Printing a fax from the memory 1 2 Setting the Print Density 1 2 3 Operation from extension telephones For Fax/Tel mode only Using the remote codes How to dial Manual dialing One-Touch Dialing Dialing and phone options Search Fax Redial Storing numbers Storing a Pause Storing One-Touch Dial numbers 1 2 3 1 2 3 4 5 6 1 2 3 4 5 6 Phone line services Distinctive Ring What does your telephone companys Distinctive Ring do? What does Distinctive Ring do? Do you have Voice Mail? Before you choose the ring pattern to register Registering the Distinctive Ring pattern 1 2 3 4 Turning off Distinctive Ring 1 2 Caller ID Viewing Caller ID List 3 4 Printing Caller ID List 1 2 4 Remote Fax Options Programming your pager number 2 3 4 Fax Storage PC Fax Receive 2 3 Changing Remote Fax Options Turning off Remote Fax Options 2 Remote Retrieval Setting the Remote Access Code 1 2 Using your Remote Access Code 1 Remote commands Retrieving fax messages 1 2 3 4 5 6 1 2 3 4 5 6 Printing reports Additional reports How to print a report 1 2 Polling Operation Polling Receive Polling 10 Polled Transmit Setup for Polled Transmit 1 3 4 5 6 Page How to copy Entering Copy mode Printable Area Making a single copy Making copies Making multiple copies 1 3 4 Tray Use for Copy mode 1 3 4 5 1 2 Copy options Increasing copy quality 1 3 4 1 3 4 5 Making N in 1 copies o r a poster (page layout) 1 3 4 5 6 Page Page Contrast 1 3 4 5 1 2 Out of Memory message Legal limitations Section IV Software and Network Features Page A Important information When programming emergency numbers or making test calls to emergency numbers: Federal Communications Commission (FCC) Declaration of Conformity (USA only) Caution Important - about the interface cable WARNING Industry Canada Compliance Statement (Canada on ly) For your safety Disconnect device LAN connection Laser safety CAUTION 1 2 3 4 5 6 7 0 A B C D Choosing a location To use the machine saf ely Page Page Trademarks B Menu and Features On-screen programming Menu table Memory storage Menu keys .... B - 3 Menu Table B - 4 B - 5 B - 6 B - 7 B - 8 B - 9 B - 10 B - 11 B - 12 B - 13 Copy options key The factory settings are shown in Bold. *XXX is the paper size detected by the tray or the small paper size you set in Menu/Set,1,3. If both trays are using paper that is the same size, Auto will allow your machine to take pa per from Tray#2 if Tray#1 is out of paper. Entering Text Inserting spaces Making corrections Repeating letters Special characters and symbols C Troubleshooting Error messages Troubleshooting and routine maintenance C - 2 C - 3 C - 4 Checking if the machine has faxes in its memory 1 2 Forwarding faxes to another fax machine 2 1 Transferring faxes to your PC 1 2 3 4 Page Paper jams A1 C B A2 Paper Jam A1 / Paper Jam A2 1 2 3 4 5 Page Page C - 11 If you are having difficulty with your machine C - 12 C - 13 C - 14 C - 15 C - 16 Improving the print quality C - 17 C - 18 RRR R C - 19 Setting Dial Tone Detection 1 2 Compatibility Routine maintenance Cleaning the outside of the machine Clean the outside of the machine as follows: 1 2 3 4 5 Cleaning the scanner glass Cleaning to prevent paper jams 1 2 3 Page Page Replacing the consumable items Toner Low X Toner Empty X Waste Toner Full Near Waste Toner Replace OPC Belt Replace 120K Kit Replace PF Kit2 Toner cartridges Toner nearly empty message Toner empty message Replacing a toner cartridge How to replace a toner cartridge 1 2 3 4 5 6 Waste toner pack Waste toner pack full message Replacing the waste toner pack 1 2 5 3 4 1 2 3 4 5 6 Page Machine Information Checking the Serial Numbers 1 2 Checking the Page Co unters 1 2 D Optional accessories How to install the lower tray unit See Memory Unit Type C (64/128/256 MB) Lower tray unit (Paper Feed Unit Ty pe 1000) 5 6 7 8 9 1 2 3 4 5 6 7 9 0 E Product description General Specifications Print media Fax Copier Scanner Printer Interfaces Specifications E - 7 Computer requirements Minimum System Requirements a nd Supported PC Software Function s Consumable items Network (LAN) SMTP/POP3 E-mail Services are required for Internet Fax. F Page Page Page G Index G H J L M O P Q R S T V W