If you are having difficulty with your machine | Savin SPC210SF

Troubleshooting and routine maintenance

If you are having difficulty with your machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
Printing or Receiving Faxes

Condensed print and horizontal	You probably had a bad connection, with static or interference on the telephone
streaks or the top and bottom of	line. Ask the other party to send the fax again.
sentences are cut off.

Poor print quality	See Improving the print quality on page C-16.

Horizontal streaks; lines are	You may get a fax with horizontal streaks or with missing lines. Usually this is
missing.	caused by a poor telephone connection. Ask the other party to send the fax again.

Received faxes appear as split or	If the received faxes are divided and printed on two pages or if you get an extra
blank pages.	blank page, turn on the Auto Reduction menu setting. (See Printing a reduced
	incoming fax (Auto Reduction) on page 6-4.)

Phone Line or Connections

Dialing does not work.	Check for a dial tone. Change Tone/Pulse setting. (See Tone or Pulse on
	page 7-6.) Check all line cord connections. Check power cord connection. Send a
	manual fax by pressing Hook or by lifting the handset of the external phone and
	dialing the number. Wait to hear fax receiving tones before pressing Black Start.

The machine does not answer	Make sure the machine is in the correct receiving mode for your setup.
when called.	(See Receive Mode on page 6-1.) Check for a dial tone. If possible, call your
	machine to hear it answer. If there is still no answer, check the telephone line cord
	connection. If there is no ringing when you call your machine, ask your telephone
	company to check the line.

C

C - 11

Image 128

Savin SPC210SF manual If you are having difficulty with your machine, Difficulty Suggestions

Contents

User’s Guide Quick Reference Guide Sending FaxesStoring numbers Dialing operations Using Search Making copiesSingle copy Press Black Start or Color Start Table of Contents Section II Fax & Telephone Receiving a fax Section III Copy Menu and Features Glossary Index Section Using this Guide Symbols used in this GuideGeneral Information Finding information To view Documentation How to access the complete User’s GuideHow to find Scanning instructions Copy keys Temporary settings Mode keysControl panel overview Menu keys Fax and telephone keys Print key Custom features Why should there be problems?How can you avoid possible problems? About fax machines ECM Error Correction Mode Fax tones and handshake Loading paper and documents Acceptable paper and other mediaType and size of paper Recommended paper Recommended paper specifications Paper capacity of the paper trays Handling and using special paper Types of paper to avoid Envelopes Before you print a lot of envelopes, test Types of envelopes to avoid Labels and transparencies Types of labels and transparencies to avoid Landscape Printable areaPortrait Loading paper and envelopes To load paper or other media in the paper tray ABC Printing on envelopes Using the ADF automatic document feeder Loading documents Using the scanner glass Automatic Daylight Savings Time SetupDate and Time Station ID Phone line settings Tone and Pulse dialing modeLCD Contrast Roll over phone lines Converting telephone wall outlets Connecting an external or extension telephone Connecting an external telephone answering device TADIf you are installing the machine to work with a PBX Multi-line connections PBX Connections Recording outgoing message OGM on an external TAD Ecology featuresToner Save Mode Timer Sleep Time Paper Size Paper settingsPaper Type Volume Settings Ring VolumeBeeper Volume Speaker Volume Setting up the password Security featuresSetting Lock Turning Setting Lock off Changing the Setting Lock passwordTurning Setting Lock on Memory Security Turning Memory Security off Changing the Memory Security passwordTurning Memory Security on Fax & Telephone How to Fax Entering Fax modeSending a fax Sending a fax from the ADF Canceling a fax in progress Dual Access Sending a fax manually Manual transmissionSending a fax at the end of a conversation Out of Memory message Broadcasting To stop a broadcast in progress Sending faxes using multiple settings Changing fax ResolutionAdditional Sending Operations Contrast Real Time Transmission Sending in real time for all faxes Overseas Mode Sending in real time for the next fax only Delayed Faxing Delayed Batch Transmission Checking job status and canceling a waiting job Composing the electronic Cover Send a cover page for all faxes Composing your own commentsCover page for the next fax only Using a printed cover Receive Mode Receiving a fax To select or change your Receive Mode Fax Receive SettingsRing Delay Tray Use for Fax mode Ring Time Fax/Tel mode only Receiving a fax at the end of a conversation Printing a reduced incoming fax Auto Reduction Changing the remote codes Easy Receive Setting the Print Density Using a cordless external handsetPrinting a fax from the memory Operation from extension telephones For Fax/Tel mode only Using the remote codes How to dial Dialing and phone optionsManual dialing One-Touch Dialing Search Fax Redial Storing One-Touch Dial numbers Storing numbersStoring a Pause Storing Speed-Dial numbers Changing One-Touch and Speed-Dial numbers Setting up Groups for Broadcasting Phone line services Access codes and credit card numbersDistinctive Ring Tone or Pulse Before you choose the ring pattern to register What does ‘Distinctive Ring’ do?Do you have Voice Mail? Caller ID Registering the Distinctive Ring patternTurning off Distinctive Ring Very important Viewing Caller ID List Printing Caller ID List Remote Fax Options Fax Forwarding Programming your pager number Fax Storage0 0 5 5 5 1 2 3 4 # # 3 4 5 # Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # # PC Fax Receive Changing Remote Fax Options Turning off Remote Fax Options Setting the Remote Access Code Using your Remote Access CodeRemote Retrieval Long beep Fax messages No beeps No messages Remote commands Retrieve a fax Retrieving fax messages Changing the Fax Forwarding number Printing reports Fax reportsTransmission Verification Report Fax Journal Activity report How to print a report Additional reports Set up to receive polling PollingPolling Operation Polling Receive Setup for Polled Transmit Polled Transmit Copy How to copy Entering Copy modeMaking copies Printable Area Tray Use for Copy mode Cancel copyingTo change the default setting follow the instructions below Making multiple copies Copy options Increasing copy quality Press Enlarge/Reduce Enlarging or reducing the image copiedEnlarge/Reduce If you are using the scanner glass Making N in 1 copies or a poster page layout Poster3 x Brightness Sorting copies using the ADFAdjusting Brightness Contrast and Color Contrast Color saturation Out of Memory message Legal limitations Remote Setup PrintingScanning ControlCenter2 Appendixes Important information Important about the interface cable Important information For your safety Laser safetyDisconnect device LAN connection Important safety instructions FDA regulations Chapter a Choosing a location To use the machine safely Important information Important Safety Instructions Trademarks Menu and Features On-screen programmingMemory storage Menu table Menu keys Menu Table Options Descriptions Auto Main Menu Submenu Fax Setup Send Batch TX Fax Report High Printer Test Print Apipa LAN Setup Mail Tiff Serial No Copy options key Special characters and symbols Entering TextInserting spaces Making corrections Error messages Troubleshooting and routine maintenanceTroubleshooting Chapter C Troubleshooting and routine maintenance Your PC. See Transferring faxes to your PC on Transferring faxes to your PC Checking if the machine has faxes in its memoryForwarding faxes to another fax machine Document jams Document is jammed in the top of the ADF unitDocument is jammed under the document cover Document is jammed at the output tray Paper jams Paper Jam A1 / Paper Jam A2 Paper Jam B Paper Jam C If you are having difficulty with your machine Difficulty Suggestions Sending Faxes Printing Difficulties Software Difficulties Print Quality Difficulties Improving the print quality Examples of poor print quality Recommendation Conductor Unit Type 140 on page C-33 All one color Insufficient gloss Compatibility Routine maintenanceSetting Dial Tone Detection Cleaning the outside of the machine Clean the outside of the machine as follows Cleaning the scanner glass Cleaning to prevent paper jams Troubleshooting and routine maintenance Cleaning the laser glass Troubleshooting and routine maintenance Replacing the consumable items Toner Empty Near Waste Toner Toner cartridges Toner nearly empty message Toner empty message Replacing a toner cartridge How to replace a toner cartridge Waste toner pack Waste toner pack full message Replacing the waste toner pack Replacing the OPC belt cartridge Photo Conductor Unit Type OPC belt cartridgeReplace OPC belt cartridge message Reset the OPC belt life counter Machine Information Checking the Serial NumbersChecking the Page Counters Checking remaining life of parts Optional accessories Optional accessoriesHow to install the lower tray unit Lower tray unit Paper Feed Unit Type Optional accessories Installing additional memory Memory Unit Type C 64/128/256 MBPutting paper in the lower tray unit Prohibit Optional accessories Chapter D Specifications Product description General Print media Paper Input Paper Tray Fax Document Size Copier Print Up to 600 x 600 dpi Scanner Printer Interfaces Computer requirements RAM Replacement Toner Cartridges Consumable items Network LAN LAN Glossary ECM Error Correction Mode Fine resolutionMenu mode Easy Receive Overseas Mode Photo resolutionRemote Access Code Remote Retrieval Access Super Fine resolution Telephone Answer Code for Fax/Tel mode onlyTemporary settings User Settings Index Cover Help Manual Network Configuration Equipment Attachment Limitations User’s Guide