Troubleshooting and routine maintenance
C - 15
C
Print Quality Difficulties
Printed pages are c urled. Low quality thin or thick pape r can cause this prob lem. Make sure you select the
Paper Type that suits the media type you use. (See Acceptable paper and other
media on page2-1.)
Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are
using—OR—The print media may be too thick or have a rough surface.
(See Acceptable paper and other media on page 2-1 and Basic tab in the Sof tware
User’s Guide on the CD-ROM.)
Printouts are too ligh t. If this prob lem occurs when making c opies or printing rec eived faxes, turn off
Toner Save mode in the machine’s menu settings. (See Ton er Save on page 3-7.)
Set Toner Save mode to o ff in the Advanced tab in the printer driver.
(See Advanced tab in th e Software User’s Guide on the CD-ROM.)
Network Difficulties
I cannot print ove r the Network See Printing P roblems in the Netwo rk User’s Guide on the CD-ROM
—OR—
1. Make sure that yo ur machine is powere d on and is online and in Ready mode.
2. Print a Network Configuration list and check the current Network settings printed
in this list. (See Printing reports on page 9-1.)
3. Reconnect the LAN cable to the hub to verify that the cabling and network
connections are g ood. If possible , try connecti ng the machin e to a different port on
your hub using a different cable.
4. Contact your Networ k Administrator to check if the settings are correct.
The network scanning feature does
not work.
Firewall setting o n your PC may be rejecting the nece ssary network conn ection.
Follow the instru ctions below to disab le the Firewall. If you are using a pe rsonal
Firewall software, pleas e refer to the User’s Guide for your so ftware or contact the
software manufacturer.
<Windows® XP SP2 users.>
1. Click the ‘Start’ bu tton, ‘Settings’, ‘Contro l Panel’ and then ‘Windo ws Firewall’.
Make sure that Windows Firewall on the ‘Basic ’ tab is set to On.
2. Click the ‘Exception s’ tab and ‘Add port’ button.
3. Enter any name, port number (54295 for network scanning), select ‘UDP’ and
click OK.
4. Make sure if the new setting is added and is checked, and then click OK.
For Windows® XP SP1 users, contact your se rvice representa tive.
Your computer cannot find your
machine. Firewall settin g on your PC may be rejecting the ne cessary network co nnection.
For detail, see the instruction above.
DIFFICULTY SUGGESTIONS