Troubleshooting and routine maintenance | Savin SPC210SF specs

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Troubleshooting and routine maintenance

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below.

ERROR MESSAGES

ERROR MESSAGE	CAUSE	ACTION

Calibrate	Toner is getting low.	Check that the toner cartridges are not low and try
Calibration		again.
Calibration
Failed

Check Tray#1	The indicated tray is not completely	Close the indicated tray properly.
Check Tray#2	closed.
Check Tray#2

Comm.Error	Poor phone line quality caused a	Send the fax again or connect the machine to another
	communication error.	telephone line. If the problem continues, call the
		telephone company and ask them to check your phone
		line.

Connection Fail	You tried to poll a fax machine that is	Check the other fax machine’s polling setup.
	not in Polled Waiting mode.

Cover Open	The back cover is not completely	Close the back cover of the machine.
Close the back	closed.
Close the back
cover(3)

Cover Open	The front cover is not completely	Close the front cover of the machine.
Close the front	closed.
Close the front
cover(2)

Cover Open	The inside cover is not completely	Close the inside cover of the machine.
Close the inside	closed.
cover(1)

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Savin SPC210SF manual Troubleshooting and routine maintenance, Error messages

Contents

User’s Guide Storing numbers Quick Reference GuideSending Faxes Dialing operations Single copy Using SearchMaking copies Press Black Start or Color Start Table of Contents Section II Fax & Telephone Receiving a fax Section III Copy Menu and Features Glossary Index Section General Information Using this GuideSymbols used in this Guide Finding information How to find Scanning instructions How to access the complete User’s GuideTo view Documentation Control panel overview Copy keys Temporary settingsMode keys Menu keys Fax and telephone keys Print key How can you avoid possible problems? Custom featuresWhy should there be problems? About fax machines ECM Error Correction Mode Fax tones and handshake Type and size of paper Loading paper and documentsAcceptable paper and other media Recommended paper Recommended paper specifications Paper capacity of the paper trays Handling and using special paper Types of paper to avoid Envelopes Before you print a lot of envelopes, test Types of envelopes to avoid Labels and transparencies Types of labels and transparencies to avoid Portrait Printable areaLandscape Loading paper and envelopes To load paper or other media in the paper tray ABC Printing on envelopes Using the ADF automatic document feeder Loading documents Using the scanner glass Date and Time SetupAutomatic Daylight Savings Time Station ID LCD Contrast Phone line settingsTone and Pulse dialing mode Roll over phone lines Converting telephone wall outlets If you are installing the machine to work with a PBX Connecting an external or extension telephoneConnecting an external telephone answering device TAD Multi-line connections PBX Connections Toner Save Ecology featuresRecording outgoing message OGM on an external TAD Mode Timer Sleep Time Paper Type Paper settingsPaper Size Beeper Volume Volume SettingsRing Volume Speaker Volume Setting Lock Security featuresSetting up the password Turning Setting Lock on Changing the Setting Lock passwordTurning Setting Lock off Memory Security Turning Memory Security on Changing the Memory Security passwordTurning Memory Security off Fax & Telephone Sending a fax How to FaxEntering Fax mode Sending a fax from the ADF Canceling a fax in progress Dual Access Sending a fax at the end of a conversation Sending a fax manuallyManual transmission Out of Memory message Broadcasting To stop a broadcast in progress Additional Sending Operations Sending faxes using multiple settingsChanging fax Resolution Contrast Real Time Transmission Sending in real time for all faxes Overseas Mode Sending in real time for the next fax only Delayed Faxing Delayed Batch Transmission Checking job status and canceling a waiting job Composing the electronic Cover Cover page for the next fax only Composing your own commentsSend a cover page for all faxes Using a printed cover Receive Mode Receiving a fax Ring Delay Fax Receive SettingsTo select or change your Receive Mode Tray Use for Fax mode Ring Time Fax/Tel mode only Receiving a fax at the end of a conversation Printing a reduced incoming fax Auto Reduction Changing the remote codes Easy Receive Printing a fax from the memory Setting the Print DensityUsing a cordless external handset Operation from extension telephones For Fax/Tel mode only Using the remote codes Manual dialing How to dialDialing and phone options One-Touch Dialing Search Fax Redial Storing a Pause Storing numbersStoring One-Touch Dial numbers Storing Speed-Dial numbers Changing One-Touch and Speed-Dial numbers Setting up Groups for Broadcasting Distinctive Ring Phone line servicesAccess codes and credit card numbers Tone or Pulse Do you have Voice Mail? What does ‘Distinctive Ring’ do?Before you choose the ring pattern to register Turning off Distinctive Ring Caller IDRegistering the Distinctive Ring pattern Very important Viewing Caller ID List Printing Caller ID List Remote Fax Options Fax Forwarding 0 0 5 5 5 1 2 3 4 # # Programming your pager numberFax Storage 3 4 5 # Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # # PC Fax Receive Changing Remote Fax Options Turning off Remote Fax Options Remote Retrieval Setting the Remote Access CodeUsing your Remote Access Code Long beep Fax messages No beeps No messages Remote commands Retrieve a fax Retrieving fax messages Changing the Fax Forwarding number Transmission Verification Report Printing reportsFax reports Fax Journal Activity report How to print a report Additional reports Polling Operation Set up to receive pollingPolling Polling Receive Setup for Polled Transmit Polled Transmit Copy Making copies How to copyEntering Copy mode Printable Area To change the default setting follow the instructions below Tray Use for Copy modeCancel copying Making multiple copies Copy options Increasing copy quality Enlarge/Reduce Enlarging or reducing the image copiedPress Enlarge/Reduce If you are using the scanner glass Making N in 1 copies or a poster page layout Poster3 x Adjusting Brightness Contrast and Color Sorting copies using the ADFBrightness Contrast Color saturation Out of Memory message Legal limitations Scanning Remote SetupPrinting ControlCenter2 Appendixes Important information Important about the interface cable Important information Disconnect device For your safetyLaser safety LAN connection Important safety instructions FDA regulations Chapter a Choosing a location To use the machine safely Important information Important Safety Instructions Trademarks Memory storage Menu and FeaturesOn-screen programming Menu table Menu keys Menu Table Options Descriptions Auto Main Menu Submenu Fax Setup Send Batch TX Fax Report High Printer Test Print Apipa LAN Setup Mail Tiff Serial No Copy options key Inserting spaces Special characters and symbolsEntering Text Making corrections Troubleshooting Troubleshooting and routine maintenanceError messages Chapter C Troubleshooting and routine maintenance Your PC. See Transferring faxes to your PC on Forwarding faxes to another fax machine Checking if the machine has faxes in its memoryTransferring faxes to your PC Document is jammed under the document cover Document jamsDocument is jammed in the top of the ADF unit Document is jammed at the output tray Paper jams Paper Jam A1 / Paper Jam A2 Paper Jam B Paper Jam C If you are having difficulty with your machine Difficulty Suggestions Sending Faxes Printing Difficulties Software Difficulties Print Quality Difficulties Improving the print quality Examples of poor print quality Recommendation Conductor Unit Type 140 on page C-33 All one color Insufficient gloss Setting Dial Tone Detection Routine maintenanceCompatibility Cleaning the outside of the machine Clean the outside of the machine as follows Cleaning the scanner glass Cleaning to prevent paper jams Troubleshooting and routine maintenance Cleaning the laser glass Troubleshooting and routine maintenance Replacing the consumable items Toner Empty Near Waste Toner Toner cartridges Toner nearly empty message Toner empty message Replacing a toner cartridge How to replace a toner cartridge Waste toner pack Waste toner pack full message Replacing the waste toner pack Replace OPC belt cartridge message OPC belt cartridgeReplacing the OPC belt cartridge Photo Conductor Unit Type Reset the OPC belt life counter Checking the Page Counters Machine InformationChecking the Serial Numbers Checking remaining life of parts How to install the lower tray unit Optional accessoriesOptional accessories Lower tray unit Paper Feed Unit Type Optional accessories Putting paper in the lower tray unit Installing additional memoryMemory Unit Type C 64/128/256 MB Prohibit Optional accessories Chapter D Specifications Product description General Print media Paper Input Paper Tray Fax Document Size Copier Print Up to 600 x 600 dpi Scanner Printer Interfaces Computer requirements RAM Replacement Toner Cartridges Consumable items Network LAN LAN Glossary Menu mode ECM Error Correction ModeFine resolution Easy Receive Remote Access Code Overseas ModePhoto resolution Remote Retrieval Access Temporary settings Super Fine resolutionTelephone Answer Code for Fax/Tel mode only User Settings Index Cover Help Manual Network Configuration Equipment Attachment Limitations User’s Guide