3 TROUBLESHOOTING

TROUBLESHOOTING

If a problem or question arises, try to solve the situation using the following information before contacting your authorized SHARP dealer.

Image transmission problems are explained here. For image scanning problems, see the operation manual for the machine.

Problem

Cause and solution

 

 

 

 

 

 

 

The selected "Scan Size" setting is smaller than the actual original size.

 

 

 

3

 

→ Set the scan size to the actual original size (p.17) and make sure that the

 

 

 

 

 

original is placed in the correct orientation (p.20).

 

 

The scanned image is clipped.

If you intentionally selected a size setting smaller than the actual original size,

 

 

take into consideration the part of the original that you wish to scan when

 

 

 

placing the original. For example, if the actual size is 8-1/2" x 11" and you

 

 

 

selected 5-1/2" x 8-1/2" for the size setting, place the original so that the part

 

 

 

that you wish to scan is within the 5-1/2" x 8-1/2" area at the left, center of the

 

 

 

glass.

 

 

 

 

 

 

 

The viewer program used by the recipient does not support the

 

 

 

format of the received image data.

 

 

The received image data cannot be

→ Try selecting a different file type (TIFF / PDF / JPEG) and/or a different

 

 

compression format (None, MH (G3), MMR (G4)) when sending the image

 

 

opened.

 

 

data.

 

 

 

 

 

 

Otherwise, have the recipient use Sharpdesk or a viewer program that supports

 

 

 

the above combinations of file types and compression formats.

 

 

 

 

 

 

When the same file name is used for two

The first file may still remain in the cache of the file server client. Disable

 

 

successive Scan to FTP transmissions,

use of the cache in the client software.

 

 

the second file is not sent.

 

 

 

 

 

 

 

 

There is a mistake in the stored destination information or the wrong

 

 

 

destination was selected.

 

 

The recipient does not receive

→ Make sure that the correct destination information is stored. If there is a

 

 

mistake, correct it (p.12).

 

 

transmitted data.

* If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such

 

 

 

as "Undelivered Message" may be sent to the designated administrator's

 

 

 

e-mail address. This information may help you determine the cause of the

 

 

 

problem.

 

 

 

 

 

 

 

Check the Web page to see if a limit has been set for the size of image

 

 

 

files sent using Scan to E-mail (the factory default setting is "Unlimited").

 

 

 

A limit can be set from 1 MB to 10 MB. Consult the administrator of the

 

 

 

Web page to select a suitable limit (p.14).

 

 

 

 

 

 

The recipient does not receive data

The amount of data that can be sent in one e-mail transmission is

 

 

sometimes limited by the administrator of the mail server. Even if the

 

 

sent by e-mail (Scan to E-mail).

amount of data sent is within the limit setting explained above, if it exceeds

 

 

 

the limit set by the administrator of the mail server, the data will not be

 

 

 

delivered to the recipient.

 

 

 

Decrease the amount of data sent in the e-mail transmission (reduce the

 

 

 

number of pages scanned). (Ask your mail server administrator what the

 

 

 

data limit is for one e-mail transmission.)

 

 

 

 

 

 

Transmission takes a long time.

When there is a large amount of image information, the data file is also

 

 

large and transmission takes a long time.

 

 

 

 

 

 

 

 

 

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