Manuals / Soho / Computer Equipment / Network Router

Soho NBG800 SOHOware Secure Cable/DSL Router, PPPoE Check Unsuccessful, Authentication Failed

Models: NBG800

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Figure 49. PPPoE Check Unsuccessful

A screen such as that shown in Figure 50 indicates that you entered a wrong username, login password, or service name. Go to the DSL broadband connection setup page to check them again.

Figure 50. Authentication Failed

SOHOware® Secure Cable/DSL Router 39

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Soho NBG800 manual SOHOware Secure Cable/DSL Router, PPPoE Check Unsuccessful, Authentication Failed

Contents

Technical Support User’s GuideSOHOware Inc SOHOware EuropeFCC WARNING ii SOHOware Secure Cable/DSL RouterTRADEMARKS SOHOware Secure Cable/DSL Router Packing ListWireless LAN Extension Table of ContentsLED Indicators Wired LAN ExtensionView Current Access Control Settings Access ControlDMZ Host Disable DHCP Settingsvi SOHOware Secure Cable/DSL Router List of FiguresFigure 31. Cable Broadband Connection SOHOware Secure Cable/DSL Routerviii SOHOware Secure Cable/DSL Router SOHOware Secure Cable/DSL Router Features and BenefitsChapter 1 Introduction 2 SOHOware Secure Cable/DSL Router Getting to Know Your BroadGuardFront Panel Color LED IndicatorsPower Rear Panelport of a cable/DSL modem Reset4 SOHOware Secure Cable/DSL Router PowerSOHOware Secure Cable/DSL Router Chapter 2 InstallationWhat You Need Broadband Internet Account6 SOHOware Secure Cable/DSL Router Note Use only the power adapter supplied with the BroadGuardMaking a Connection SOHOware Secure Cable/DSL Router Wired LAN ExtensionEasy two-step installation procedure Network Extension8 SOHOware Secure Cable/DSL Router Wireless LAN ExtensionSOHOware Secure Cable/DSL Router Network Configurationstep1. Click Start/Settings/Control Panel Figure Windows 95/98/MeFigure 10. Select Network Protocol 10 SOHOware Secure Cable/DSL RouterFigure 9. Select Network Component Type Figure 12. TCP/IP Properties-1 SOHOware Secure Cable/DSL RouterFigure 11. Network Figure 13. TCP/IP Properties-2 12 SOHOware Secure Cable/DSL RouterFigure 14. Control Panel step1. Click Start/Settings/Control PanelWindows NT SOHOware Secure Cable/DSL RouterFigure 16. Microsoft TCP/IP Properties-1 14 SOHOware Secure Cable/DSL RouterFigure 17. Microsoft TCP/IP Properties-2 Windowsstep1. Click Start/Settings/Control Panel SOHOware Secure Cable/DSL RouterFigure 20. Local Area Connection Status step4. Click Properties 16 SOHOware Secure Cable/DSL RouterFigure 19. Network and Dial-up Connections Figure 22. Internet Protocol TCP/IP Properties-1 SOHOware Secure Cable/DSL RouterFigure 21. Local Area Connection Properties 18 SOHOware Secure Cable/DSL Router SOHOware Secure Cable/DSL Router Mac OSUsing the DHCP server to assign an IP address Manual Assignment of IP addresses20 SOHOware Secure Cable/DSL Router SOHOware Secure Cable/DSL Router Chapter 3 Network ConfigurationBroadGuard Network Configuration Entering the BroadGuard Setup Home PageProvider requests you to enter specific settings Setup Home PageSetup Use when your BSP Broadband ServiceHacker Alert The PCs in the list have been denied access tothe services shown Settings24 SOHOware Secure Cable/DSL Router Cable SetupBasic Broadband ConnectionSOHOware Secure Cable/DSL Router Finding your PC Host NameWindows 95/98/98SE/Me Figure 33. Network Windows NT26 SOHOware Secure Cable/DSL Router Figure 32. NetworkFigure 34. System Properties WindowsSOHOware Secure Cable/DSL Router 28 SOHOware Secure Cable/DSL Router DSL SetupFigure 37. DSL Broadband Connection SOHOware Secure Cable/DSL Router30 SOHOware Secure Cable/DSL Router Hacker Attack E-mail AlertsSOHOware Secure Cable/DSL Router Change Password32 SOHOware Secure Cable/DSL Router Access ControlAdvanced SOHOware Secure Cable/DSL Router E-mail File Downloading34 SOHOware Secure Cable/DSL Router DMZ Host DisableDMZ Host SOHOware Secure Cable/DSL Router DHCP SettingsNote IP information of statically assigned IP PCs is not shown here 36 SOHOware Secure Cable/DSL Router StatusInternet SOHOware Secure Cable/DSL Router ToolsPPPoE Check DSL Users Only BroadGuardFigure 47. PPPoE Service Running Figure 48. PPPoE Check Successful 38 SOHOware Secure Cable/DSL RouterFigure 49. PPPoE Check Unsuccessful Figure 50. Authentication FailedSOHOware Secure Cable/DSL Router 40 SOHOware Secure Cable/DSL Router View Current Access Control SettingsHacker Alert Test SOHOware Secure Cable/DSL Router Access MonitorDownload Firmware Figure 53. Access Monitor42 SOHOware Secure Cable/DSL Router Windows UsersMac & Linux Users SOHOware Secure Cable/DSL Router Chapter 4 Troubleshooting2. The Status LED stays lit when it shouldn’t 3. I can’t browse through the BroadGuardWindows 95/98/Me 44 SOHOware Secure Cable/DSL RouterSOHOware Secure Cable/DSL Router step1. Click Start/Programs/Command PromptRefresh Windows NTRefresh step1. Click Start/Programs/Accessories/Command Promptstep4. Type Exit 46 SOHOware Secure Cable/DSL RouterSOHOware Secure Cable/DSL Router Figure 61. Command Prompt-4step4. Type Exit Refresh6. I can connect to the BroadGuard, but cant get outside connections 48 SOHOware Secure Cable/DSL RouterSOHOware Secure Cable/DSL Router Chapter 5 FAQsDoes the BroadGuard pass PPTP packets? 50 SOHOware Secure Cable/DSL RouterWhat is DoS Denial of Service? What is Stateful Packet Inspection SPI?SOHOware Secure Cable/DSL Router Is there an internal cable or DSL modem in the BroadGuard?Windows 98/98/SE/Me VPN Client Setup Appendix A VPN REMOTE ACCESSBroadGuard VPN Server Configuration Client Configuration e.g. Microsoft PPTPFigure 66. Select Network Adapters SOHOware Secure Cable/DSL RouterFigure 64. Network Figure 65. Select Network Component TypeFigure 67. Network 54 SOHOware Secure Cable/DSL RouterFigure 69. Make New Connection-1 SOHOware Secure Cable/DSL RouterFigure 68. Welcome to Dial-Up Networking Figure 71. Make New Connection-3 56 SOHOware Secure Cable/DSL RouterFigure 70. Make New Connection-2 SOHOware Secure Cable/DSL Router step17. The Connection Established dialog box will open Figure58 SOHOware Secure Cable/DSL Router Windows 2000 VPN Server Setupstep1. Click Start/Programs/Administrative Tools/Routing and Remote AccessFigure 77. Remote Client Protocols Figure 76. Common ConfigurationsSOHOware Secure Cable/DSL Router Figure 79. IP Address Assignment 60 SOHOware Secure Cable/DSL RouterFigure 78. Internet Connection SOHOware Secure Cable/DSL Router step7. Click Next. The New Address Range box will open FigureFigure 84. Routing and Remote Access step10. Check No, I don’t want… then click Next62 SOHOware Secure Cable/DSL Router Figure 83. Managing Multiple Remote Access ServersSOHOware Secure Cable/DSL Router Figure 85. Routing and Remote Access64 SOHOware Secure Cable/DSL Router Set User PermissionsFigure 88. Computer Management Figure 87. Administrative ToolsSOHOware Secure Cable/DSL Router Figure 90. Network and Dial-Up Connections 66 SOHOware Secure Cable/DSL RouterFigure 89. User Properties SOHOware Secure Cable/DSL Router 68 SOHOware Secure Cable/DSL Router Appendix B GLOSSARYSOHOware Secure Cable/DSL Router FirewallHacker 70 SOHOware Secure Cable/DSL RouterBBS Bulletin Board Service News ForumSOHOware Secure Cable/DSL Router Technical SpecificationsUSA & Europe Technical SupportSupport from Your Network Supplier Support from SOHOwareSoftware SOHOware Limited WarrantyLimited Warranty Service Procedures Hardware74 SOHOware Secure Cable/DSL Router Services after Warranty PeriodReturn for Credit Limitation of LiabilitySOHOware Secure Cable/DSL Router EC DECLARATION OF CONFORMITY15 January