1.Inform the distributor or retailer
2.Ship the product back to the distributor/retailer with prepaid freight. The purchaser must pay the shipping freight from the distributor/retailer to SOHOware. Any package sent C.O.D. (Cash On Delivery) will be refused
3.Charges: Usually RMA (Returned Material Authorization) items will be returned to the purchaser via Airmail, prepaid by SOHOware. If returned by another carrier, the purchaser will pay the difference. A return freight and handling fee will be charged to the purchaser if SOHOware determines that there was “No Problem Found” or that the damage was caused by the user
Warning
SOHOware is not responsible for the integrity of any data on storage equipment (hard drives, tape drives, floppy diskettes, etc.). We strongly recommend that our customers backup their data before sending such equipment in for diagnosis or repair.
Services after Warranty Period
After the warranty period expires, all products can be repaired for a reasonable service charge. The shipping charges to and from the SOHOware facility will be borne by the purchaser.
Return for Credit
In the case of a DOA (Dead on Arrival) or a shipping error, a return for credit will automatically be applied to the purchaser’s account, unless otherwise requested.
Limitation of Liability
All expressed and implied warranties of a product’s merchantability, or of its fitness for a particular purpose, are limited in duration to the applicable period as set forth in this limited warranty, and no warranty will be considered valid after its expiration date.
If this product does not function as warranted, your sole remedy shall be repair or replacement as provided for above. In no case shall SOHOware be liable for any incidental, consequential, special, or indirect damages resulting from loss of data, loss of profits, or loss of use, even if SOHOware or an authorized SOHOware distributor/dealer has been advised of the possibility of such damages, or for any claim by any other party.
