C4630 SE HOME AUDIO SYSTEM
Technical Assistance and Service
If you have any questions about the operation or installation of this product, please call our Techn i cal Assistance Department on any business day at (800) 582 - 0772 or (949) 492 - 7777; from 7 a . m . to 5 p . m . , Pacific Time .
If your product should need repair or service, contact your Sonance Authorized Dealer for help, or use the following pro- cedure:
1.Prior to calling Sonance, note the product’s model number, serial number, purchase date, and the name and address of the dealer where you purchased the product.
2.Contact our Technical Assistance Department at the above number(s) and describe the problem the unit is experiencing. If they determine that the product requires service, they will transfer you to our Customer Service Department, who will issue you a Return Authorization (RA) Number.
Important: You must have prior authorization to return your product to Sonance!
3.If you’re directed to return the unit to Sonance for repair, pack the unit in its original shipping carton. If needed, you can obtain replacement packaging from us for a small charge. Note: it is best if you place the box into an additional outer “overcarton” before shipment to minimize a chance of theft in shipment. Please include a copy of the original bill of sale inside the package.
4.Contact a package delivery service such as United Parcel Service or Federal Express to arrange prepaid (not collect) shipping. Do not use the U.S. Postal Service.
Important: Freight collect shipments will be refused.
5. Write the Return Authorization Number on the outside of the shipping carton .
6. Ship the packaged unit to:
Quality Assurance Department
Sonance
212 Avenida Fabricante
San Clemente, CA
56
