Troubleshooting | Sony KDL-55HX750 specification


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Troubleshooting

Power Symptoms

Picture/Screen Symptoms

Broadcast Reception Symptoms

3D Picture/Glasses Symptoms

Sound Symptoms

Connected Device Symptoms

Network/Application Symptoms

Home Network Symptoms

Remote Control Symptoms

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© 2012 Sony Corporation

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Sony KDL-55HX750, KDL-55HX751/46HX751/40HX751/32HX751 manual Troubleshooting

Contents

Manual Basic Operations TV Controls and Indicators Remote ControlParts Description Terminals Watching TV Selecting ChannelsWatching Twin Picture Changing Display/Audio Using Other Devices BD/DVD PlayerAudio System Using Bravia Sync Devices Picture/Sound Auto Adjustment Saving Power ConsumptionUsing Clock/Timers Setting Parental Control Using Internet Connecting to the InternetUsing Skype Using Home Network Dlna Home Network Settings Configuring Various Settings Picture/Screen Settings Selecting picture modeChannel Settings Software Update Support Troubleshooting How to Use Bookmarks To access the bookmarkedTo save a To return to the previous screen Licensing Information Sony Corporation Basic Operations Using Other Devices Using Internet Troubleshooting How to use remote Using / / / and ButtonsUsing Return and Color Buttons To operate functions using the color buttons Sony Corporation Home Menu screen OverviewCategories in the Home Menu Steps TipsFavorites/History Setting Memory Picture ModeAvailable Options Reset Color TemperatureResolution Backlight Advanced Settings MotionflowCineMotion Enjoy Internet on TV How to use i-Manual Searching for Information Displaying the Page Again While Operating the TV Saving Frequently Viewed Pages BookmarkTo go to the main To close the i-Manual Quickly Accessing Functions by the Options Button Useful Options button Sony Corporation Watching in 3D 3D Sync Transmitter and 3D Glasses communication range To adjust the 3D settings To deactivate the 3D effect Sony Corporation Switching Input Source Watch connected device Front +/- Volume RightCH +/- Channel Input select Select/Confirm Bottom LANHdmi in 1/4 Rear Speaker Integrated StandVideo USB Hdmi in 2/3 PC/HDMI 2 Audio Top Wide Upper Color buttons Middle Guide Lower Netflix VOL + CH + Selecting channels from the Home Menu Selecting channels by the number buttons Rovi On Screen Guide To organize the program listing My TV About the Program Guide Screen Sony Corporation Displaying picture-in-picture PIP Available Combinations of Two PicturesTo move the inset window Sony Corporation Displaying left-and-right pictures P&P To change the picture size Sony Corporation Display information Subtitles/Closed captions Screen format/Wide Mode Available Options 43 Original Source Available Options 169 Original Source CaptionsFine-Normal Fine-Full Available Options PC Timing 800 x Normal Full280 x Normal Full Audio for analog mode StereoAuto SAP Mono Hdmi connection Making a ConnectionBD/DVD player Hdmi cable not supplied Component video connection Composite connection BD/DVD player Composite video/audio cable Not supplied Digital Still Camera/Camcorder Digital still camera/camcorder Hdmi cable not supplied USB Device To automatically display thumbnail view or a slideshowUSB storage device Supported Photo File Formats Supported Music File FormatsSupported Video File Formats Sony Corporation Corresponding PC input signal Sub 15 cable not supplied Audio cable not suppliedPage Audio system Hdmi cable not supplied Optical audio connection Audio system Optical audio cable not supplied Audio cable connection Audio system Audio cable not supplied Setting Bravia Sync Available Bravia Sync Operations BD/DVD playerAV amplifier Video camera Using the Sync Menu Available ItemsHdmi Device Selection Device Control TV Control Setting Buttons to Control the Hdmi Device None Tuning Keys Tuning and Menu KeysMenu Keys Displaying the Hdmi Device List Auto Auto 24p Sync General CinemaSports Music Overview To access items in Favorites Adding to FavoritesTo remove an item from Favorites Saving power by picture brightness Dark picture Bright picture High power savingPicture Off High Low Off Saving power by automatically adjusting the backlight drive Picture frame Backlight brightness DimmedDimmed Turning the TV off by monitoring idle time Turning the TV off by monitoring input signal Setting the current time manually Current time Sony Corporation Setting the on timer Sony Corporation Setting the sleep timer Sony Corporation Using TV as Picture Frame To change the duration period Top Setting parental lock password Sony Corporation Setting viewing restriction 101 Blocking specific channels 103 Wireless connection built-in wireless LAN Internet Modem Wireless router Access point To turn off the built-in wireless LAN Wired connection with a LAN cable Internet Modem with routerFunctions 107 Browsing Websites To enter a URLTo change the character size 109 To seek forward/backward in video content Watching Internet VideoTo avoid video/sound interruption To update Internet Video content services Using Internet Applications To install/delete appsTo navigate an app To launch hidden apps 113 Performing initial setup About the status icons in the Home MenuCamera Microphone Unit CMU BR100 USB cable Status icon Making a call About the status icons in the contact list About the status icons in the call history list To call by entering a phone numberTo search for new Skype friends and call To add contacts to the contact list Menu bar Current Music Information Search To view detailed information of the search resultSearch results TrackID 120 Music/Video Keyword Search Text Search To manage Bookmarks Using Wi-Fi Direct Mode If the connection does not succeed To connect another device To change the name of the TV shown on the connected deviceTo list connected devices/deregister devices To skip the connection steps from the second time Viewing Photomap To zoom in/out the mapTo change the display position of the map Map 126 Playing Content on a PC PC ServerInternet Modem Router 128 Enabling the renderer function Controller Router TVController Checking registered remote devices Allowing/blocking access from controller Making advanced renderer settings Auto Access PermissionSmart Select Renderer Name Selecting servers to display Checking server connection Playing Content with Renderer Function Digital still camera Controller Internet Modem Router Using a Smartphone/PC as a Remote Control Internet Router 137 Selecting picture mode Vivid StandardCustom Game-Standard Locking picture adjustment Setting screen size/position Wide ModeAvailable Options for inputs other than a PC Available Options for PC input Adjusts the vertical position of the picture Adjusting various sound settings e.g. bass/treble/balance Sound Mode Advanced Auto Volume Volume OffsetTreble Bass Setting sound according to TV position Table-Top StandWall Mount/Floor Stand 147 Checking signal information Selecting the cable/antenna signal Tuning channels automatically Adding digital channels Setting channels to surf with CH +/- buttons Editing channel labels Fine adjusting analog channels Setting the information banner SmallMedium Large Setting closed captions CC DisplayAnalog CC Digital CC Selecting a program information source Turning off the key tone of remote control operations Turning off start-up logo Setting menu language Setting your region Selecting speakers to output sound Outputting sound from headphones 164 Setting headphone speaker link Setting audio source for HDMI/DVI input Hdmi AudioPC Audio Managing external inputs Switching the video input Component Making advanced settings of video input Digital Broadcast Picture ModeColor Matrix Hdmi Dynamic Range Running initial setup Checking Sony contact information Uploading operation history Updating broadcast/service software Updating TV’s software Power Symptoms TV turns off automaticallyTV turns on automatically Picture/Screen Symptoms Tiny black points and/or bright points appear on the screenPicture quality is not as good as viewed at the store Distorted picture Screen format/wide mode changes automatically Screen flickersBlurry picture or poor color Suddenly the picture becomes small TV screen feels warm Broadcast Reception Symptoms Broadcast HD formats have poor quality Noisy pictureSome channels are blank You cannot view digital channels 3D Picture/Glasses Symptoms 3D pictures are not displayed D effect is weak3D Sweep Panorama photo cannot be displayed LED indicator on the 3D Glasses flashes LED IndicatorYou cannot turn the 3D Glasses on 3D Glasses do not fit properly. Applies only to TDG-BR100 183 Sound Symptoms No sound but good pictureAudio noise No audio or low audio with home theater system Connected Device Symptoms No picture from connected deviceYou cannot select connected device in the Home Menu Some input sources cannot be selected Photo images appear small on the screen Photo images cannot be displayedPhoto images or folders take time to display Poor picture quality on PC input Network/Application Symptoms TV cannot connect with your wireless router or access point Certain Internet video content displays a loss of detail Good picture quality but no sound on Internet video contentApps are inaccessible At 5GHz Streaming Netflix video displays in low resolution Home Network Symptoms Server is inaccessibleYour TV cannot connect to the server 191 Remote Control Symptoms Remote control does not operateSlide the cover to open