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Sony KDL-55HX750, KDL-55HX751/46HX751/40HX751/32HX751 Troubleshooting

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Troubleshooting

Power Symptoms

Picture/Screen Symptoms

Broadcast Reception Symptoms

3D Picture/Glasses Symptoms

Sound Symptoms

Connected Device Symptoms

Network/Application Symptoms

Home Network Symptoms

Remote Control Symptoms

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Main KDL-55HX750/46HX750/40HX750/32HX750 KDL-55HX751/46HX751/40HX751/32HX751 Basic Operations Parts Description Watching TV Using Other Devices Using BRAVIA Sync Devices Useful Functions Using Internet Using Home Network (DLNA) Configuring Various Settings Page Troubleshooting How to Use Bookmarks Licensing Information The 55 class has a 54.6 inch viewable image size (measured diagonally). Basic Operations Parts Description Watching TV Using Other Devices Using BRAVIA Sync Devices Useful Functions Using Internet Using Home Network (DLNA) Configuring Various Settings Troubleshooting How to use remote Page Home Menu screen Categories in the Home Menu Page Adjusting various picture settings (e.g. picture brightness/color) Page Page Enjoy Internet on TV How to use i-Manual To go to the main page To close the i-Manual Displaying the Page Again While Operating the TV Saving Frequently Viewed Pages (Bookmark) Useful OPTIONS button Page i-Manual Print Font Size Watching in 3D 3D Sync Transmitter and 3D Glasses communication range 1 . 2 . 3 . 4 . To deactivate the 3D effect To adjust the 3D settings Page Watch connected device Front Right Bottom LAN DIGITAL AUDIO OUT (OPTICAL) HDMI IN 1/4 Rear Speaker Integrated Stand / VIDEO IN 1 / COMPONENT IN, VIDEO IN 2 Right Page Top Upper Middle Lower Bottom Selecting channels from the Home Menu Selecting channels by the number buttons Rovi On Screen Guide About the Program Guide Screen Video preview window Information box Rovi On Screen Guide menu area Ad panels Page Displaying picture-in-picture (PIP) Page Displaying left-and-right pictures (P&P) Page Display information Subtitles/Closed captions Screen format/Wide Mode Press the WIDE button repeatedly to select the desired option, then press the button. Available Options (4:3 Original Source) Available Options (16:9 Original Source) Available Options (PC Timing) Audio (for analog mode) HDMI connection Component video connection Composite connection Digital Still Camera/Camcorder USB Device Inputs & Ginga] [USB Auto Start] [Browse Photos], [Start Slideshow] or [Off]. Supported Photo File Formats Supported Music File Formats Supported Video File Formats Page PC Making a Connection Corresponding PC input signal Page HDMI connection Making a Connection 1 . 2 . 3 . 4 . Optical audio connection Audio cable connection Setting BRAVIA Sync Available BRAVIA Sync Operations Using the Sync Menu Page Setting Buttons to Control the HDMI Device Page Displaying the HDMI Device List Selecting a picture and sound setting suitable for the content Page Automatically adjusting picture brightness according to ambient light Adding to Favorites Saving power by picture brightness Page Saving power by automatically adjusting the backlight drive Turning the TV off by monitoring idle time Turning the TV off by monitoring input signal Setting the current time manually Page Setting the on timer Page Setting the sleep timer Page Using TV as Picture Frame Page Setting parental lock password Page Setting viewing restriction 9. Blocking specific channels Page Wireless connection (built-in wireless LAN) To turn off the built- in wireless LAN Press the HOME button, then select [Settings] [Network] [Built-in Wireless LAN] [Off]. Wired connection (with a LAN cable) Page Browsing Websites Page Watching Internet Video To update Internet Video content services i-Manual Print Font Size Using Internet Applications 1 . 2 . 3 . To navigate an app To install/delete apps Page Performing initial setup Page Making a call Page Page Current Music Information Search Page Music/Video Keyword Search To manage Bookmarks Using Wi-Fi Direct Mode To connect another device To change the name of the TV shown on the connected device To list connected devices/deregister devices To display dialog when attempting to connect a device with the TV To skip the connection steps from the second time Viewing Photomap Press the far left color button repeatedly. Playing Content on a PC Page Enabling the renderer function Checking registered remote devices Allowing/blocking access from controller Making advanced renderer settings Selecting servers to display Checking server connection Playing Content with Renderer Function i-Manual Print Font Size Using a Smartphone/PC as a Remote Control Available operations using the smartphone with the Media Remote application installed Available operations using the PC with the Remote Keyboard application installed 1 . 2 . 3 . 4 . The mutual registration (above steps) are required only for the first time. Selecting picture mode Page Locking picture adjustment Setting screen size/position Available Options (for PC input) Page Adjusting various sound settings (e.g. bass/treble/balance) Page Setting sound according to TV position Page Checking signal information Selecting the cable/antenna signal Tuning channels automatically Adding digital channels Setting channels to surf with CH +/- buttons Editing channel labels Fine adjusting analog channels Setting the information banner Setting closed captions Selecting a program information source Turning off the key tone of remote control operations Turning off start-up logo Setting menu language Setting your region Selecting speakers to output sound Outputting sound from headphones Controlling the volume of an audio system with the TVs remote control Setting headphone speaker link Setting audio source for HDMI/DVI input Managing external inputs Switching the video input Making advanced settings of video input Running initial setup Checking Sony contact information Uploading operation history Updating broadcast/service software Updating TVs software Power Symptoms TV turns off automatically. TV turns on automatically. Picture/Screen Symptoms Tiny black points and/or bright points appear on the screen. Picture quality is not as good as viewed at the store. Distorted picture. Page Page Broadcast Reception Symptoms Ghosting or double images appear. Only snow noise or black picture appears on the screen. You cannot receive any channels. You cannot receive or select channels. Page 3D Picture/Glasses Symptoms 3D pictures are not displayed. 3D effect is weak. A 3D Sweep Panorama photo cannot be displayed. Black bars appear on both sides of the screen when watching 3D pictures. Page Page Sound Symptoms No sound but good picture. Audio noise. No audio or low audio with home theater system. Distorted sound. Connected Device Symptoms No picture from connected device. You cannot select connected device in the Home Menu. Some input sources cannot be selected. Certain programs on digital sources display a loss of detail. Page Network/Application Symptoms Sometimes video streaming quality is poor when using the wireless LAN. Wireless LAN connection fails or radio reception conditions are poor. The TV cannot connect with your wireless router (or access point) Page Page Home Network Symptoms Your TV cannot connect to the server. A message appears stating that the TV cannot connect to your network. Server is inaccessible. Some media files in the USB device or server are not displayed. Page Remote Control Symptoms Remote control does not operate.