Contacting Sony for Help and Support
Sony Customer Information Services Center
If other support options do not resolve your issue, you can contact a Sony Support representative directly.
Before making a call to the Sony Customer Information Services Center, have this basic information readily available.
1Model number
2Serial number*
Example: 
3Purchase date (RoomLink™ unit)
4Hardware feature or software application issue
5Brief description of the issue
For RoomLink™ devices purchased in the U.S. and Canada, contact a Sony Support representative at
*The serial number is located on the bottom of the RoomLink™ unit. The serial number is printed on a white barcode label.
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