Sony PCNA-MR10 manual Contacting Sony for Help and Support, Sony Computing Support Web site

RoomLink User Guide

Contacting Sony for Help and Support

If the information provided with your RoomLink™ or VAIO® computer does not provide an immediate solution, or you need direct support, contact Sony online or by telephone.

Sony Computing Support Web site

Online help and support are available 24 hours a day, seven days a week, when you visit the Sony Computing Support Web site. You can access the Web site at http://www.sony.com/pcsupport.

The Sony Computing Support Web site provides

❑Information about your RoomLink™ and specific VAIO® computer, such as:

1 hardware and software specifications.

2 upgrade and maintenance procedures.

3 safety and legal information.

4 quick solutions to common problems.

❑An automated tutorial library that contains interactive, easy-to-understand lessons on using your computer’s hardware and software features.

❑Links that enable you to

1 quickly find the nearest Sony service center locations.

2 arrange for repairs or check repair status.

3 review warranty information.

4 e-mail your question or comments to the Sony Customer Information Services Center.

5 check pricing and availability for products, accessories and parts, as well as purchase online.

6 access the Sony Solutions Knowledge Base, a database that contains answers to many frequently asked questions.

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