Sony PCS-TL33 Troubleshooting

			Symptom	Cause	Solution
Troubleshooting
			No connection.	Some of the system	Set the system
				settings are not	settings correctly
				correct.	referring to
If the Video Communication System does not function					“Registering Local
					Information” on
correctly, check the following.
					page 24.
				The IP address and	Ask the system
Symptom	Cause	Solution		network mask are	administrator to set
				not set correctly.	them correctly
The power is not	The power switch is	Press the power
					(page 27).
turned on.	not set to on.	switch on the right
				The LAN cable is	Connect correctly
		side (page 17).
				disconnected.	(page 15).
The message	The cooling fan	Consult your Sony
				The LAN cable is	Connect correctly
“The cooling fan is	built in the system	dealer.
malfunctioning.”.	has stopped.			connected to the	(page 15).
				incorrect connector.
No sound or the	The volume of the	Adjust the sound
				The LAN cable is	Replace the cable
volume is very	System is too low.	volume by pressing
low.		the VOLUME +		down.	with a new one.
		button on the		The cable	Use the cable for
		PCS-TL33 (page
				exclusively	LAN connection.
		57).
				designed for the
	The microphone on	Ask the remote		ISDN connection is
	the remote party is	party to turn on the		used for LAN
	turned off.	microphone.		connection.
				Incorrect type of	Use the correct
	The microphone or	Check the
	external equipment	connection.		cable (cross or	type of cable.
	is not connected			straight cable) is
	correctly.			used for the LAN
				connection.
No picture.	The selected	Turn on the
				If you repeat	Turn off the power
	picture source is	selected video
	not tuned on.	equipment.		plugging/	of the system and
				unplugging or	wait for a few
	The selected	Check the
				turning on/off, you	minutes before
	picture source is	connections.
				may not connect to	turning it on again.
	not correctly
				the network for a
	connected to the
				while.
	system.
				LAN connection	Try again later.
	A voice	This is not a
				timeout.
	communication is	malfunction.
				Packet for	Consult with the
	held.
				videoconferencing	system
	Movement of the	Turn off the Video
				is not acceptable	administrator so
	camera is	Communication
				under the current	that the packet for
	prevented.	System, then turn it
				LAN environment.	videoconferencing
		on again.
					becomes
	The lens cover is	Slide the lever for			acceptable under
	closed.	lens cover to the			your LAN
		right to open the			environment.
		lens cover (page		The remote	Ask the remote
		17).
				terminal is not	party to turn on the
No connection.	Wrong number was	Check the entered		turned on.	terminal.
	dialled.	number.
				It takes a long time	Ask the remote
	The registered	Register the party		for the remote party	party to cancel the
	items in the Phone	correctly referring		to be able to	standby mode.
	Book are not	to “Registering a		answer from the
	correct.	Remote Party in the		standby mode.
		Phone Book” on		The remote party is	Call the remote
		page 38.
				in communication	party after they end
				with another party.	the communication
					with another party.

Appendix

Troubleshooting 113