Star Micronics NX-2415II user manual Troubleshooting, chapter

chapter 6

TROUBLESHOOTING

This chapter helps you identify printer conditions and problems that you can often correct yourself.

Your printer is a reliable piece of precision machinery, which should not cause you any trouble, provided it is used and treated sensibly. However, the few elementary tips below shouldhelp you avoid having to make unnecessary service calls.

Remember that your printer is a highly sophisticated electronic device, which also contains high voltage. For that reason, only carry out those operations described in this chapter.

CAUTION: Any attempt to carry out operations other than those described here may result in electric shock and/or damage to the printer. When carrying out any repairs or maintenance, always follow the instructions carefully.

●Power switch is on, but power indicator is off

Probable Cause

Printer is not receivingpower.

IAction

Make sure that the power cord is correctly connected.

Verify that the power source works.

●Printer sounds as if it is printing but does not; Printing is weak

Probable Cause	Action
Ribbon is jamming, twisted, Make sure that the ribbon cartridge is cor-		I
Ior not between theprint head\	rectly installed.
and the print head shield.	Make sure that the ribbon is between the
	shield on the print head and the end of the
	print head. Replace the ribbon.
Adjustment lever is set incor- Check the setting of the adjustment lever.
re.ctly.	Move the lever to a darker setting.

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