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Sun Microsystems Sun Fire V100 Using UNIX Commands, Part III Maintenance and Troubleshooting

Models: Sun Fire V100

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Part III Maintenance and Troubleshooting

Chapter 7 provides information about the fault and power indicators and explains how to identify a faulty system in a rack.

Chapter 8 describes how to swap system configuration cards and how to open the Sun Fire V100 server to add memory or a hard disk drive.

Chapter 9 describes how to reinstall the Solaris operating environment.

Chapter 10 describes the diagnostic tools that are available, and provides troubleshooting and frequently asked questions sections.

Part IV Appendixes

Appendix A lists all physical and environmental specifications, and provides information on calculating power consumption and heat dissipation.

Appendix B describes the parameters you can configure in the LOM driver configuration file.

Using UNIX Commands

This document may not contain information about basic UNIX® commands and procedures such as shutting down the system, booting the system, and configuring devices.

See one or more of the following for this information:

■Solaris Handbook for Sun Peripherals

■AnswerBook2™ online documentation for the Solaris software environment

■Other software documentation that you received with your system

xii Sun Fire V100 Server User’s Guide • December 2001

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Sun Microsystems Sun Fire V100 manual Using UNIX Commands, Part III Maintenance and Troubleshooting, Part IV Appendixes

Contents

Sun Fire V100 Server User’s Guide Sun Microsystems, Inc 901 San Antonio Road Palo Alto, CA U.S.APart No.816-2756-10 Revision A December Send comments about this document to docfeedback@sun.comPlease Recycle Contents 2. Installing the Sun Fire V100 Server Into a Rack1. Introducing the Sun Fire V100 Server 3. Communicating With the Server4. Powering On and Configuring the Sun Fire V100 Server 5. Managing the Sun Fire V100 Server From the lom Prompt6. Managing the Sun Fire V100 Server From the Solaris Prompt 9. Reinstalling the Solaris Operating Environment 10. Troubleshooting 99 Diagnostic Tools7. Interpreting the LEDs 8. Removing and Replacing Componentsvi Sun Fire V100 Server User’s Guide December Figures Installing a Hard Disk Drive The obdiag Menu Removing the Top CoverReplacing the Top Cover DIMM Insertion and Removal SequenceTables x Sun Fire V100 Server User’s Guide December Part I Installation and Configuration PrefaceHow This Book Is Organized Part II Remote and Local ManagementUsing UNIX Commands Part III Maintenance and TroubleshootingPart IV Appendixes Solaris Handbook for Sun PeripheralsTypographic Conventions Shell Promptsmachinename% machinename#Accessing Sun Documentation Online Safety PrecautionsOrdering Sun Documentation Sun Welcomes Your CommentsSymbols Modifications to Equipmentxvi Sun Fire V100 Server User’s Guide December PA RT I Installation and Configuration Page Introducing the Sun Fire Server Overview of the Sun Fire V100 Server Contents of the Ship Kit Preinstalled SoftwareOptional Components TABLE 1-2 Customer Installable HardwareInstallation Quick Start 1 Install the Hardware2 Configure the Server Task6 Sun Fire V100 Server User’s Guide December Installing the Sun Fire V100 Server Into a Rack Thermal issues Choosing Between a Rack and a CabinetThe 19-Inch Rackmounting Kit SecurityTo Assemble the Slides and Mount the Server FIGURE 2-1 Cable Management Bracket3. Measure the distance between the front and back posts of your rack 6. Fasten the mounting slides to the rack using the screws supplied 12 Sun Fire V100 Server User’s Guide December 7. Slide the server into the rack see FIGURE Chapter 2 Installing the Sun Fire V100 Server Into a RackFIGURE 2-6 Fastening the Slide Mounts to a Standard 19-inch Rack 14 Sun Fire V100 Server User’s Guide December To Fit the Cable Management Bracket The server is now securely installed in the rackTips for Using a Sun StorEdge 72-inch Rack Cable management bracketConnecting the Cables 1. Connect the power cordTo Connect the Cables to the Server 2. Connect a serial device 3. Connect the server to a maximum of two Ethernet hubs4. Connect the server to a maximum of two USB devices. If required Communicating With the Server Setting Up a Console Connection to the Server Which Is the Appropriate Serial Port?Serial Port Pin Arrangement Serial Connection Settings FIGURE 3-1 Serial Port Pins 1 toSerial Adapters The Sun DB-25 AdapterConnecting to the Server Using a Sun Workstation or ASCII Terminal To Use the DB-25 AdapterThe Sun DB-9 Adapter 3. Attach the adapter to the appropriate port in your serial deviceTo Connect to the Server Using a Sun Workstation To Connect to the Server Using an ASCII Terminal2. From a terminal session, type Connecting to the Server Using a Terminal Server Connecting to a Cisco Terminal Server3. Make the setting changes shown below Connecting to Other Terminal Servers To Connect to a Sun Fire V100 Server Using a Terminal Server2. Open a terminal session on the Sun workstation, and type Connecting to the Server Using a System Running Microsoft Windows a. Choose Start Programs Accessories Communications Hyperterminal5. In the Set Up New Session window a. Name the session To Connect to the Serverb. Click Connect Using c. In the drop-down menu, click Direct to COM1 c. Click OK 6. In the Connect To window a. Click Editd. Click OK 7. In the COM1 Properties window a. Change the Bits Per Second value toConnecting to the Server Using a Handheld Device To Set Up the HardwareTo Set Up the Software 2. Connect the other end of the cable to the DB-9 adapter4. Choose Menu Options Terminal and make the following settings 5. Click OnUsing the Arrow Keys To Use Macros1. Choose Menu Options Macro 2. Define a name for the macro 3. Specify the text that the macro will executeTable 3-7 shows some example macros TABLE 3-7 Example PalmOS Terminal Emulator MacrosPowering On and Configuring the Sun Fire V100 Server “Powering On and Configuring the Server” on page“Using the Power On/Standby Switch” on page C H A P T E RPowering On and Configuring the Server To Power On With the Server’s Details Registered at a Name ServerTo Power On Without the Server’s Details Registered at a Name Server 1. Connect the server to the power supply but do not power it on7. When prompted, give a password if any for users logging in as root 1. Connect the server to the power supply but do not power it on6. Specify whether the IP address is to be configured by DHCP 12. Specify the name service you want the server to use8. Specify a host name for the server 9. If prompted, specify the IP address for the systemTo Power On a Standalone Server for the First Time To Clear the Configuration and Start Again9. When prompted, give a password if any for users logging in as root 6. Specify a Host Name for the server1. Boot the server into the Solaris environment by typing If you are at the lom prompt, go to the ok prompt by typing2. At the Solaris prompt, type Using the Power On/Standby Switch StandbyTo completely remove power from the server Disconnect the power cable from the server40 Sun Fire V100 Server User’s Guide December PA RT II Remote and Local Management Page Managing the Sun Fire V100 Server From the lom Prompt Introduction to Lights-Out ManagementUsing LOM Commands Powering On or Resetting the Server From the LOM Shell To Power On the Server or to Power Down to Standby ModeTo power on the server, type To power the server down to standby mode, typeTo Display the lom Prompt To Exit From the lom PromptTo display the lom prompt, type the following LOM escape sequence To return to the Solaris console prompt from the lom prompt, typeTo Reset the Server Controlling the Server’s Booting BehaviorTo reset the server, type To perform a limited reset affecting the processor only, typeBoot Modes Available Monitoring the Server From the LOM Shell To find out how much time has elapsed since the last boot, type To Check How Long the Server Has Been RunningTo Check the Current Status of All Components lom date Time since last boot +8d+20h48m2sViewing the LOM Event Log To View the Last 10 Events in the Event LogType To View the Entire Event Log To View All Events From the First to the nth Event LoggedType TypeVerifying That a Component Has Been Fixed To Check the Status of a ComponentTo see the last five events, type TypeSetting Up LOM Privileges for Named Users User Administration permission u-levelAdministration permission a-level Reset permission r-levelTo Specify the Password for a LOM User Account To Create a LOM User AccountType TypeTo Change Your Own User Password 2. When prompted, type the current password3. When prompted, type the new password you want to use 4. Type the new password again to confirm itTo Specify Permissions for a Named User All four parameters for example, userperm cuarOne, two, or three parameters TypeSetting the LOM Configurable Variables To Turn the Fault LED On and OffTo Set an Alarm Flag To turn the Fault LED on by setting the faulton variable, typeTurn the alarm off by typing Enable event reporting by typingDisable event reporting by typing To Stop LOM Sending Event Reports to the Serial A/LOM PortSeparating LOM From the Console on the Serial A/LOM Port To Dedicate Serial A/LOM to LOM2. At the Solaris prompt, type To Share the Serial A/LOM Port Between LOM and the Console Viewing Event Reports That LOM Sends to syslogd2. At the Solaris prompt, type LOM Shell Command List 1. Fatal2. Warning 3. InfoTABLE 5-2 LOM Commands Continued 64 Sun Fire V100 Server User’s Guide December Managing the Sun Fire V100 Server From the Solaris Prompt To Check the Power Supply Unit lom -p Monitoring the System From the Solaris PromptTo View the LOM Online Documentation To view the manual pages for the LOM utility, typeTo Check the Fan Status lom -f Checking the Supply Rail Voltages and Internal Circuit Breakers lomType # lom -f Fans 1 OK speed 99% #To Check the Internal Temperature To Check the Status of the Supply Rails and Internal Circuit BreakersType TypeTo Check Whether the Fault LED and Alarms Are On or Off To Change the LOM Automatic Server Restart Configuration lom -wTo find out how the LOM watchdog is currently configured, type TypeTo View the Configuration of LOM Code example 6-1 gives sample output of this commandType PSUs 1 OK speed 68% To View the Event Log lom -e To see the event log, typeConfiguring Automatic Server Restart To Configure the LOM ASRBy default, the LOM watchdog process is enabled, and if you type To Set the Hardware Reset Option From a Script or Command lom -R on To turn the Hardware reset option off from the command line,typeTo Turn the Alarms On and Off lom -A To Turn the Fault LED On and Off lom -FTo turn an alarm on from the command line, type To turn the alarm off from the command line, typeTo turn the Fault LED off, type To Stop LOM From Sending Reports to the Serial A/LOM Port lom -E offTo stop LOM from sending reports to the Serial A/LOM port, type To Upgrade LOM Firmware lom -G default To Make the LOM Interface Backward Compatible lom -BTo turn serial event reporting on again, type # lom -G defaultPA RT III Maintenance and Troubleshooting Page Interpreting the LEDs “Interpreting the Front- and Back-Panel LEDs” on pageC H A P T E R Power LED Green Fault LED AmberInterpreting the Front- and Back-Panel LEDs Front-Panel LEDsFault LED Power LEDBack-Panel LEDs Ethernet portTo Turn the Fault LED On or Off To turn the Fault LED on, typeTo turn the Fault LED off, type Ethernet Ethernet Fault Power LEDRemoving and Replacing Components Replacing the System Configuration Card To Swap the System Configuration Card SCC Between Servers1. Make sure that both Sun Fire V100 servers are powered down Adding Components or Replacing A Server5. Power on the new system see Chapter Adding or Changing Internal Components4. Replace the zip tie on the new system To Change Components In a Sun Fire Server That Is In Use 1. Shut down the Solaris environment from the console3. Disconnect the power cord 4. Disconnect all other cables 5. If the system is installed in a rack or cabinet, remove itTo Remove the Top Cover 2. Unscrew the captive screw from the back of the unit see FIGURETo Replace the Top Cover 4. Lift the cover up and off1. Align the arrow on the cover with the arrow on the server body 2. Press the cover down so that it clips into the server bodyMemory Installation and Removal To Install and Remove Memory4. Tighten the captive screw on the back of the unit 3. Insert the memory module in the next vacant DIMM socketInstalling and Removing the Hard Disk Drive To Install a Hard Disk Drive6. Replace the system cover and tighten the captive screw see FIGURE 92 Sun Fire V100 Server User’s Guide December4. Insert and align the new hard disk drive see FIGURE a. Position HDD and slide onto the clips on the base of the serverb. Press the handle into the two clips on the base of the server FIGURE 8-7 Removing the HDD Placeholder5. Attach the power and data cables see FIGURE 3. Disconnect the data and power cablesTo Remove a Hard Disk Drive 6. Replace the system cover and tighten the captive screw see FIGURE6. Lift the hard disk drive up and out of the server 96 Sun Fire V100 Server User’s Guide December Reinstalling the Solaris Operating EnvironmentC H A P T E R Reinstalling the Solaris Operating Environment Reinstalling the Lights-Out Management Software98 Sun Fire V100 Server User’s Guide December Troubleshooting Diagnostic Tools POST Diagnostics1. Type 2. TypeOpenBoot Diagnostics 1. Type2. Type Setting the Diagnostic Level for POST and OpenBoot Diagnostics To Find Out If SunVTS is Installed SunVTSType TypeInstalling SunVTS Using SunVTS Software2. Remotely log in to the server as superuser or root 3. Type TypeProblems You Might Encounter Power On FailureCannot Set Up a Console Connection to a Server No LOM Messages Displayed at the TerminalCannot Display the lom Prompt Using the #. Escape Sequence Problems Connecting to the Server Using a Handheld DeviceOpenBoot PROM Initialization Aborts and the Server Will Not Boot Jumper Settings IDE Controller Failureok probe-ide Frequently Asked Questions What hardware configurations is the Sun Fire V100 available in?What software is preinstalled? Can I install a 32-bit kernel?Can I install my own PC DIMM memory? What information does the System Configuration Card hold?What if a System Configuration Card is lost? What are the Sun Fire V100 server’s expandability options?Where do I connect my monitor, keyboard, and mouse? What is ASR?How many Sun Fire V100 servers can be put in a standard 19-inch rack? 110 Sun Fire V100 Server User’s Guide DecemberDo the serial ports support synchronous protocols? Chapter 10 Troubleshooting112 Sun Fire V100 Server User’s Guide December PA RT IV Appendixes Page Physical and Environmental Specifications Physical Specifications Environmental SpecificationsAcoustic Noise Generated Operating Power Statistics Environmental Compliance InformationCalculating Power Consumption Calculating Heat DissipationTABLE A-3 Estimated Power Consumption of Server Components Configuring LOM Driver “Configuring the LOM Device Driver” on page“The LOM Device Driver and Script Files” on page A P P E N D I X BThe LOM Device Driver and Script Files Configuring the LOM Device Driver TABLE B-1 LOM Configuration File ParametersTABLE B-1 LOM Configuration File Parameters Continued 122 Sun Fire V100 Server User’s Guide Decemberserialtimeout= serialreturn=reportinglevel= 124 Sun Fire V100 Server User’s Guide December Index Page Page Index-128 Sun Fire V100 Server User’s Guide December