Troubleshooting | Sun Microsystems Sun Fire V100 specification

C H A P T E R 10

Troubleshooting

This chapter describes the diagnostic tools you can use with the Sun Fire V100 server, lists some of the problems you might encounter when setting up or using a server, and gives information to help fix those problems. The information is contained in the following sections:

■“Diagnostic Tools” on page 100

■“Problems You Might Encounter” on page 105

■“Frequently Asked Questions” on page 108

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Sun Microsystems Sun Fire V100 manual Troubleshooting

Contents

Sun Fire V100 Server User’s Guide Please Recycle Contents Powering On and Configuring the Sun Fire V100 Server Managing the Sun Fire V100 Server From the lom PromptManaging the Sun Fire V100 Server From the Solaris Prompt Troubleshooting 99 Diagnostic Tools Reinstalling the Solaris Operating EnvironmentInterpreting the LEDs Removing and Replacing Components Vi Sun Fire V100 Server User’s Guide December Figures Viii Sun Fire V100 Server User’s Guide December 102 Tables Sun Fire V100 Server User’s Guide December Preface Part I Installation and ConfigurationHow This Book Is Organized Part II Remote and Local Management Using Unix Commands Part III Maintenance and TroubleshootingPart IV Appendixes Shell Prompts Typographic Conventions Safety Precautions Accessing Sun Documentation OnlineOrdering Sun Documentation Sun Welcomes Your Comments Modifications to Equipment Symbols Xvi Sun Fire V100 Server User’s Guide December PA RT I Installation and Configuration Page Introducing the Sun Fire Server 1The Sun Fire V100 server Overview of the Sun Fire V100 Server Preinstalled Software Contents of the Ship Kit Optional Components 2Customer Installable Hardware Installation Quick Start Sun Fire V100 Server User’s Guide December Installing the Sun Fire V100 Server Into a Rack Choosing Between a Rack and a Cabinet Thermal issues19-Inch Rackmounting Kit Security 1Cable Management Bracket To Assemble the Slides and Mount the Server Sun Fire V100 Server User’s Guide December Installing the Sun Fire V100 Server Into a Rack Sun Fire V100 Server User’s Guide December 6Fastening the Slide Mounts to a Standard 19-inch Rack Slide the server into the rack see Figure Sun Fire V100 Server User’s Guide December To Fit the Cable Management Bracket Tips for Using a Sun StorEdge 72-inch Rack Connecting the Cables Connect the power cordTo Connect the Cables to the Server Connect the server to a maximum of two Ethernet hubs Connect a serial device Communicating With the Server Which Is the Appropriate Serial Port? Setting Up a Console Connection to the ServerSerial Port Pin Arrangement 1Server Serial Ports 1Serial Port Pins 1 to Serial Connection Settings Serial Adapters 3Serial Adapters4Pin Crossovers in the Sun DB-25 25-Pin Adapter 5Pin Crossovers in the DB-9 9-Pin Adapter To Use the DB-25 Adapter To Connect to the Server Using an Ascii Terminal To Connect to the Server Using a Sun Workstation Connecting to the Server Using a Terminal Server Connecting to a Cisco Terminal ServerMake the setting changes shown below 6Pin Crossovers for Connecting to a Typical Terminal Server Connecting to Other Terminal Servers To Connect to the Server Set Up New Session window Name the session Choose an icon Click OK To Set Up the Hardware Connecting to the Server Using a Handheld DeviceTo Set Up the Software Go to the Applications menu Click the Online icon Click On Choose Menu Options Terminal and make the following settings To Use Macros Using the Arrow Keys 7Example PalmOS Terminal Emulator Macros Shows some example macros Powering On and Configuring Sun Fire V100 Server Powering On and Configuring the Server Lom poweron Lom poweron To Clear the Configuration and Start Again To Power On a Standalone Server for the First Time Boot the server into the Solaris environment by typing If you are at the lom prompt, go to the ok prompt by typingAt the Solaris prompt, type Standby Using the Power On/Standby Switch Sun Fire V100 Server User’s Guide December PA RT II Remote and Local Management Page Introduction to Lights-Out Management Managing the Sun Fire V100 Server From the lom Prompt Using LOM Commands To Power On the Server or to Power Down to Standby Mode Powering On or Resetting the Server From the LOM ShellTo power on the server, type To power the server down to standby mode, type To Exit From the lom Prompt To Display the lom Prompt Controlling the Server’s Booting Behavior To Reset the ServerTo reset the server, type To Display the ok or kadb Prompt Boot Modes Available Monitoring the Server From the LOM Shell Code Example 5-1Sample Output From the environment Command To Check How Long the Server Has Been RunningTo Check the Current Status of All Components Viewing the LOM Event Log To View the Last 10 Events in the Event LogType To View All Events From the First to the nth Event Logged To View the Entire Event Log Verifying That a Component Has Been Fixed To Check the Status of a ComponentTo see the last five events, type Permissions Available for LOM Users Setting Up LOM Privileges for Named Users To Create a LOM User Account To Specify the Password for a LOM User Account To Change Your Own User Password To View the Details of a LOM User AccountTo Delete a LOM User Account To Specify Permissions for a Named User All four parameters for example, userperm cuarOne, two, or three parameters To Turn the Fault LED On and Off Setting the LOM Configurable VariablesTo Set an Alarm Flag Turn the alarm on by typing Enable event reporting by typing Turn the alarm off by typingDisable event reporting by typing To Stop LOM Sending Event Reports to the Serial A/LOM Port To Dedicate Serial A/LOM to LOM Separating LOM From the Console on the Serial A/LOM Port To Share the Serial A/LOM Port Between LOM and the Console Viewing Event Reports That LOM Sends to syslogd 2LOM Commands LOM Shell Command ListFatal Info Components Sun Fire V100 Server User’s Guide December Managing the Sun Fire V100 Server From the Solaris Prompt Monitoring the System From the Solaris Prompt To Check the Power Supply Unit lom -pTo View the LOM Online Documentation To view the manual pages for the LOM utility, type To Check the Fan Status lom -f # lom To Check the Internal Temperature To Check Whether the Fault LED and Alarms Are On or Off # lom -c To View the Configuration of LOM OFF To see the event log, type To View the Event Log lom -e To Configure the LOM ASR Configuring Automatic Server Restart Etc/rc2.d/S25lom script # lom -W on,40000,10000 To Turn the Alarms On and Off lom -A To Turn the Fault LED On and Off lom -FOther LOM Tasks You Can Perform From the Solaris Prompt To turn the Fault LED off, type To Upgrade LOM Firmware lom -G default To Make the LOM Interface Backward Compatible lom -BTo turn serial event reporting on again, type PA RT III Maintenance and Troubleshooting Page Interpreting the LEDs Fault LED Amber Power LED GreenInterpreting the Front- and Back-Panel LEDs Front-Panel LEDs Power LED Fault LEDBack-Panel LEDs Ethernet port 2Back-Panel Power and Fault LEDs To Turn the Fault LED On or Off Removing and Replacing Components Replacing the System Configuration Card To Swap the System Configuration Card SCC Between ServersAdding Components or Replacing a Server Adding or Changing Internal Components 1The System Configuration Card Slot Shut down the Solaris environment from the console To Change Components In a Sun Fire Server That Is In Use 3Removing the Top Cover To Remove the Top Cover 4Replacing the Top Cover To Replace the Top Cover Memory Installation and Removal To Install and Remove MemoryTighten the captive screw on the back of the unit To Install a Hard Disk Drive Installing and Removing the Hard Disk Drive 7Removing the HDD Placeholder To Remove a Hard Disk Drive 8Installing a Hard Disk Drive Removing and Replacing Components Sun Fire V100 Server User’s Guide December Environment Reinstalling the Solaris Operating Reinstalling the Lights-Out Management Software Reinstalling the Solaris Operating Environment Troubleshooting Post Diagnostics Diagnostic Tools This displays the OpenBoot Diagnostics menu OpenBoot Diagnostics Function of each test is shown below 1Open Boot Diagnostics Tests 2SunVTS Tests SunVTS Remotely log in to the server as superuser or root Type Installing SunVTS Power On Failure Problems You Might EncounterCannot Set Up a Console Connection to a Server No LOM Messages Displayed at the Terminal Problems Connecting to the Server Using a Handheld Device Cannot Display the lom Prompt Using the #. Escape Sequence IDE Controller Failure Jumper Settings What software is preinstalled? Frequently Asked Questions What information does the System Configuration Card hold? Where do I connect my monitor, keyboard, and mouse? Troubleshooting Sun Fire V100 Server User’s Guide December PA RT IV Appendixes Page Physical and Environmental Specifications Environmental Specifications Physical SpecificationsTable A-1Sun Fire V100 Server Physical Specifications Acoustic Noise Generated Operating Power Statistics Table A-2Operating Power StatisticsEnvironmental Compliance Information Calculating Power Consumption Table A-3Estimated Power Consumption of Server ComponentsCalculating Heat Dissipation Configuring LOM Driver LOM Device Driver and Script Files Table B-1LOM Configuration File Parameters Configuring the LOM Device Driver Boolean Causes LOM to disable its Boolean Causes LOM to return the user Sun Fire V100 Server User’s Guide December Index Index-126Sun Fire V100 Server User’s Guide December Index-127 Index-128Sun Fire V100 Server User’s Guide December