Troubleshooting
Problem: My monitor is not showing any display/picture.
Solution: Make sure you have connected the VIDEO OUTPUT on the DVR to a VIDEO INPUT on
the back of your TV/monitor. Try different channels on your TV or monitor - many TV’s call their
component video input confusing things, like AV, TV/AV, AUX, COMPOSITE, CHANNEL 0 and so
on.
Problem: My DVR does not switch on.
Solution: Make sure you have plugged in the power supply (12V 3A) to the DVR and into the
wall socket. Carefully check the integrity of the connections. Check the master switch on the back
of the unit. Try another power socket.
Problem: My display is showing “NO HARD DISK” when I press record.
Solution: If you have recently changed the hard drive in your DVR unit make sure it is plugged
in properly; otherwise the hard drive may be faulty. Try connecting another (working) hard drive
to the DVR; if this still doesn’t work then the DVR maybe faulty. We suggest you return the DVR
to the retailer.
Problem: I am not getting picture on any of my displays.
Solution: Make sure the cameras are connected properly to the DVR and the power supply
(12V 1A). Check that the cables are not faulty by connecting the cameras directly to the DVR or
to a TV (if you have the proper adapters).
Problem: One of the displays is not showing on my screen.
Solution: Make sure all cameras are set to ON in CAMERA SETUP. Check the integrity of the
camera cables.
Problem: I cannot login to my DVR remotely using the D9 Viewer software or the Internet
Explorer browser.
Solution: Make sure you have configured the IP, ActiveX and USER SETUP correctly. Remember
the USER PASSWORD may be different to the ADMIN PASSWORD. The ADMIN PASSWORD is
used to login to the DVR remotely.
Problem: I cannot perform a backup.
Solution: Make sure the DVR is connected to a USB flash drive, and that the flash drive is
formatted to have a FAT32 file system.
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