Section 7: BEFORE CALLING FOR SERVICE
Before Calling for Service
Before calling for service, check the following to avoid unnecessary service charges.
Be sure to check these Items first:
Is there a power outage in the area?
Is the household fuse blown or the circuit breaker tripped? Is the Cooktop disconnected from the electrical supply?
IF THE BURNERS DO NOT IGNITE
•Are the burner caps properly aligned on the burner bases (Sealed Surface Burners)?
•Are the burner ports clogged?
•Is a fuse blown or is the circuit breaker tripped?
•Is the manual
•Are the Wok pilot ports clogged?
•Is the spark igniter sparking (Surface Burners and Wok)?
•Is there flame on the Wok pilot burner?
DATA RATING PLATE
Cooktop Models:
The data rating plate showing the model and serial numbers of your Cooktop or Wok is located on the underside of the Cooktop or Wok chassis near the gas inlet connection and electric power cord. This information is required if customer service is requested. Before installation, the model and serial numbers should be entered in the appropriate spaces on this page. After installation, accessing the information is difficult.
Product Rating Label Location – Cooktop Model
Front - Bottom of Unit
Product Rating Label/
Serial Tag
WOK Model:
The data rating plate shows the model and serial numbers of your Wok. It is located on the bottom of the unit.
Customer Service:
or see our website:
www.thermador.com
Before installation, record the information below.
SERVICE
INFORMATION
___________________________
Model
___________________________
Serial Number
___________________________
Date of Purchase
___________________________
Dealer’s Name
___________________________
Dealer’s Phone Number
___________________________
Service Center's Name
___________________________
Service Center's Phone Number
Also, enter this information on the Product Registration Form in- cluded with this product, then mail it to the indicated address.
— Thank You.
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