®
Symptom/action troubleshooting
Symptom/action troubleshooting
Table 14 provides a list of symptoms that indicate a problem in the Tracker system. For each symptom, the table provides one or more actions that you can perform in an attempt to resolve the problem.
Table 14. Symptom/action troubleshooting
Symptom | Action | |
|
| |
Tracker controller does not | • Verify that the telephone cable is connected to the PC modem port (Figure 24 on | |
communicate by modem. | page 48). | |
| • Verify that the phone line is an analog line (not digital). | |
| • Perform the modem | |
| Note: The modem is an integral component of the main module and is not field replaceable. | |
| Replacement of the modem requires replacement of the main module. | |
|
| |
Tracker controller does not | • Verify that the cable is connected to the PC direct connect port (Figure 24 on | |
communicate by | page 48). | |
port. | • Verify that the proper cable is used. (Refer to Table 10 on page 47.) | |
| ||
| • Verify that the PC workstation is using the Tracker controller software; other com- | |
| munications software will not work. | |
| • Look for activity on the PC RX LED (Figure 30 on page 56). | |
|
| |
Tracker controller did not | When the controller is initially powered up, it automatically discovers all communi- | |
discover UCMs when ini- | cating UCMs of the proper type and installs them into its database. The discovery | |
tially started. | process takes several minutes, depending on how many UCMs are installed on the | |
| communication link. | |
| After the controller has built its database after the initial power up, the controller no | |
| longer automatically discovers UCMs. If you want to initiate the discovery process, | |
| you must do so manually. Initiate the discovery process when a new UCM is added | |
| to the system or an existing UCM is replaced. | |
| • Verify proper wiring of the Comm5 communication link. (UCMs can be discov- | |
| ered only if Comm5 communication has been established.) | |
| • Wait at least 5 minutes for the controller to discover the UCMs. | |
| Note: You can press the service pin button on a UCM at any time to check if it is communicating | |
| with the controller. Pressing the service pin button causes the UCM status LED to flash on and off | |
| (known as “winking”), if the controller is communicating with that UCM. | |
|
| |
Touch screen beeps when | Touch screen is out of calibration. | |
touched but does not | • Perform the procedures for calibrating the touch screen in Tracker Building Auto- | |
progress to the next screen. | ||
mation System Controller Operations guide | ||
| ||
|
| |
• Perform the adjust brightness and contrast procedure from the display module. | ||
contrast is out of adjust- |
| |
ment. |
| |
|
| |
Tracker I/O status is wrong. | • Verify electrical connection using the | |
| page 70). | |
| • Verify I/O status as indicated on home display on the display module. | |
| • Display Tracker I/O status self test from display module. | |
|
|
| 59 |
