Problems and Solutions, 109 | West Bend Back to Basics UX-CC500

Problems and Solutions

Dialing and transmission problems

Problem	Solution

No dial tone when you	• Make sure the handset cord is connected to the
pick up the handset or	correct jack. See Connecting the handset on page
press the SPEAKER key.	14.

Dialing is not possible.	• Make sure the power cord is properly plugged into
	a power outlet.
	• Make sure that the telephone line is properly
	connected to both the TEL. LINE jack and the wall
	jack (see page 15).
	• Make sure that the fax machine is set to the correct
	dialing mode for your telephone line. See Dial
	mode on page 15.

The power is on, but no	• Make sure that the receiving machine has paper.
transmission takes place.
	• If the receiving machine is in manual mode with no
	attendant, reception will not be possible.
	• Check the display for error messages.
	• Pick up the handset and check for a dial tone.

Nothing is printed at the	• Make sure that the document for transmission is
receiving end.	placed face down in the feeder.

A distorted image is	• Noise on the telephone line may cause distortion.
received at the other end.	Try sending the document again.
	• Make a copy of the document on your fax machine.
	If the copy is also distorted, your fax machine may
	need service.

10. Trouble- shooting

109

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West Bend Back to Basics UX-CC500 manual Dialing and transmission problems, Problems and Solutions, 109

Contents

UX-CC500 Important Notice Introduction Fax machine and general specifications Dimensions without Power requirementsOperating temperature Power consumption Important safety information Cordless handset specifications Health care facilities and equipment Battery Table of Contents Clearing Paper Jams Replacing the Cordless Handset BatteryProblems and Solutions Messages and Signals Fax machine Look at the Operation Panel START/MEMORY key Resolution / Reception Mode keyStop key COPY/HELP key Cordless handset Antenna DisplayFUNCTION/PAUSE key Start key Talk keyReview left arrow key Play NEW key Redial key Battery coverReception key HOLD/ERASE key Unpacking Checklist Installation Setting Up Setting UpSelecting a location for the fax machine Connecting the power cord Connecting the handset Connecting the telephone line cord About condensation Attach the paper tray and paper tray extension Raising the base antenna Connecting the cordless handset charger Installing the battery and charging the cordless handset Talking range Aluminum sash Metal Reinforced concrete Press 1 is the ID number Entering a name for the cordless handsetPress Function once and 3 times on the fax machine Press 1 to select SET Press To exit Connecting a headsetAccessory cordless handsets Press START/MEMORY to store the name Loading the Imaging Film Loading the Imaging Film Compartment Remove the new roll of imaging film from its packagingInsert the green gears Insert the film into the print Loading Printing Paper Loading Printing Paper Print contrast setting Setting the paper size Entering Your Name and Fax Number Entering Your Name and Fax NumberPress Function once Times Enter your fax number by pressing the number keys max digits Enter a two-digit number for the day 01 to Example the 5th February, 12 for December, etc Example January Daylight Saving Time Setting the Date and Time Setting the Reception Mode Setting the reception modeSetting the Reception Mode Speaker Volume Adjustment Fax MachineVolume Adjustment Fax Machine Press or to select the desired volume level Volume Adjustment Cordless Handset Volume Adjustment Cordless HandsetFax machine ringer Cordless handset ringer Cordless handset receiver volume Making a Phone Call Using the Cordless Handset Receiving a Phone Call Putting a Call on HoldReceiving a Phone Call Receiving a Fax Using the Cordless Handset Storing and Using Auto-Dial NumbersReceiving a Fax Using the Cordless Handset Storing and Using Auto-Dial Numbers Press Search once Dialing an auto-dial numberPress Start Return to to store another number, or press OFF to exit If a pause is required between any Editing an auto-dial number Press OFF to exit Clearing an auto-dial number Redial Using the Intercom FeatureRedial Paging the fax machine from a cordless handset Fax machine rings Using the Intercom FeaturePress 0 on the cordless handset to Select the fax machine Other person presses any key except OFF on the cordless Selected cordless handset rings Transferring Calls Transferring CallsDuring the call, press Intercom on the cordless handset During the call, press Intercom on Fax machine Until the desired reception Changing the reception mode on the fax machineMode appears in the display Press /FLASH Or OFF to exit Remote Mode General Box Using the Answering SystemPress Personal Box Example of personal outgoing message Recording an Outgoing MessageRecording an Outgoing Message Example of general outgoing message To listen to an outgoing message Setting a Passcode for a Personal BoxSetting a Passcode for a Personal Box When finished, replace the handset or press Operating the Answering System Activating the answering systemOperating the Answering System Toll Saver on Toll Saver OFF Number of rings in TAD mode Toll Saver function Press Play Listening to received messages at the fax machine Recording memos Erasing received messages Skip To skip forward, press Recording phone conversationsListening to messages from a cordless handset Press /FLASH Press Delete STAND-BY display To cancel, press 9 WxyzDeleting all messages from a cordless handset To return to the STAND-BY display, press OFF or /FLASH Fax reception on TAD failure Optional Answering System SettingsSetting ICM time Optional Answering System Settings OGM only mode Press To turn on OGM only mode CPC DetectionPress To turn on CPC Detection Press the number keys to enter the transfer number Transfer FunctionProgramming the transfer number Transfer Function Recording the transfer message Checking or erasing the transfer messagePress Memo once Once Turning the Transfer function on and off Press To turn on the TransferFunction Press Function once and once Remote OperationsRemote code number Remote Operations Toll Saver Press To turn on the Toll SaverFunction, or To turn it off Retrieving your messages Unless you press twice Comments Changing the fax reception modeTAD mode FAX mode TEL mode Other remote operations To turn Transfer off Press 9 Recording a new outgoing messageTurning the Transfer function on or off Changing the transfer telephone number To turn off OGM only mode Press 1 , 2 , Recording a new transfer messageRecording a memo Size and weight Sending FaxesTransmittable Documents Loading the Document Other restrictionsLoading the Document Adjusting the Resolution and Contrast Resolution settingsAdjusting the Resolution and Contrast Load the documents Contrast settings Listen for the dial tone Dial the number of the receiving Sending a Fax by Normal DialingSending a Fax by Normal Dialing Pick up the handset or press Speaker Sending a Fax by Automatic Dialing Storing fax and phone numbers for automatic dialingSending a Fax by Automatic Dialing Return to to store another number, or press Editing and clearing auto-dial numbers Press 1 for Edit or 2 for ClearMake the desired changes to the name If you are sending a fax, load the documents Using an auto-dial numberReturn to to edit or clear another number, or press Return to the date and time display Sending a fax by Direct Keypad Dialing Automatic redialing Redial Press to return to the date and time display Error Correction ModePress 1 to select YES, or Select no If desired, press Sending a Fax From MemoryBroadcasting sending a fax to multiple destinations Sending a Fax From Memory If the memory becomes full Memory transmission Using FAX Mode Receiving FaxesChanging the number of rings Using TEL Mode Using TEL Mode Replace the handset Display shows Receiving and then Optional Reception Settings Fax Signal ReceiveOptional Reception Settings Select 100% Reception RatioPress To turn on the function, or Press To select AUTO, or 2 to Substitute Reception to Memory Substitute Reception to Memory Load the documents face down. Maximum of 10 pages Making Copies Copy Cut-off Making CopiesPress once and once Special Functions Caller ID Requires Subscription to Service Caller ID Requires Subscription to Service How Caller ID operatesDisplay messages Dialing and transmission begin Fax When you have finished viewing the listViewing the Caller ID list Press Twice Viewing the Caller ID list from the cordless handset To delete calls from the Caller ID list Erasing all calls using the cordless handset To cancel, pressPriority Call Blocking voice calls Distinctive Ring Requires Subscription to Service Distinctive Ring Requires Subscription to Service Set the reception mode to FAX Blocking Reception of Unwanted FaxesBlocking Reception of Unwanted Faxes Printing Lists Press or until the desired list appears in the display OncePress START/MEMORY to print the list Caller-ID List Setup ListTelephone Number List Message List Transaction Report 101Headings in Transaction Report 102 Transaction Report print condition Maintenance Print head103 Maintenance Scanning glass and rollers104 Housing 105Flip up the green levers on each side of the white roller Replacing the Cordless Handset Battery Replacement battery Use only a Sharp UX-BA01 battery106 Battery disposal Wiping the charger contacts107 Problem Solution TroubleshootingProblems and Solutions Line error Dialing and transmission problems Problems and Solutions109 110 Reception and copying problems 111 General problems 112 Cordless handset problems 113 114 Messages and SignalsMessages and Signals Display messages fax machine FAX RX in Memory 115 Over Heat 116 117 Display messages cordless handset 118 Audible signals 119 Clearing Paper JamsClearing a jammed document Clearing Paper Jams 120 Clearing jammed printing paper 121 Part distribution centers 122 FCC Regulatory Information 123 A R P 124 Material Safety Data Sheet 2/2 125 Quick Reference Guide 126 Using the Cordless Phone 127 Guía de referencia rá pida 128 Uso del telé fono inalá mbrico 129 Index 130 Index Remote Operation Card Remote Commands Page END User Limited Warranty Important Service Information Page Sharp Corporation