Xerox support services
NOTE: This phone number is attached to your printer at installation time.
In the United States, call
Before contacting service, make note of the following:
•Status code numbers and messages that appear on the controller monitor
•Status messages that appear on the printer control console
•Indicator lights that are lit
Your call is answered by a representative, who asks you for the model number of your printing system, and for the following:
•Machine serial number
•Your name
•Company name
•Condition or status of the printing system
The Customer Service Support representative will give this information to a Customer Service representative, who will call you back to help you resolve the problem over the phone, or to give you an estimated time of arrival.
Xerox Printing Systems Customer Support Center (U. S.)
The Xerox Printing Systems Customer Support Center is available to address your application problems or to direct you to the appropriate documentation.
The key to effective use of the Xerox Printing Systems Customer Support Center is correct identification of the problem. Before calling the center, it is helpful to have the following information available:
•The correct name of your printing system, such as the Xerox DocuPrint 2000 Series 180 EPS.
•A list of any error messages
•An explanation of how output is different from what was expected
•An assessment of whether the symptoms follow a pattern or occur randomly.
Installation Planning Guide |
