44-3 Troubleshooting the DocuColor

Reduce unnecessary two-way communication

Remote users running Spooler or Downloader, especially with frequent updates, may have a significant effect on DocuColor performance.

Make sure you have adequate disk space on the color server

An administrator can print or delete jobs that are in the Printed queue. Consider print- ing or offloading inactive jobs. If disk space on the color server is frequently low, you can disable the Printed queue (in Server Setup).

To move or remove queued jobs, use the Spooler or WebSpooler. When you free up disk space by removing inactive jobs, new jobs are spooled and printed more quickly.

An internal hard drive upgrade may be available. Check with your service representa- tive for more information.

Troubleshooting the DocuColor

Startup diagnostics are described in your service documentation. Contact your authorized service/support center if you see any startup error messages on the DocuColor Control Panel, or if the DocuColor does not reach Idle status.

Troubleshooting during Setup from the Control Panel

The following section explains some error and alert messages that you may see during

DocuColor Setup that might not be self-explanatory.

Network Setup messages

After this Setup screen:

This message:

Means:

 

 

 

Protocol Setup or Service

You must first enable

At least one network port (Ethernet or Token Ring)

Setup (Network Setup)

a network port.

Ethernet must be enabled in Port Setup before Protocol

 

 

Setup or Service Setup.

 

 

 

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Xerox 5750 Troubleshooting the DocuColor, Troubleshooting during Setup from the Control Panel, Network Setup messages

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