CopyCentre C20 WorkCentre M20/M20i User Guide
By Xerox Corporation. All rights reserved
Table of Contents
Paper and Other Media
Maintenance 10-1
Page
Welcome
Introduction
Xerox CopyCentre C20
Xerox WorkCentre M20
Xerox WorkCentre M20i
Specification Note
About This Guide
Italic Typeface
Bracket Text Typeface
Related Information Sources
Information available for the products consists
Customer Support
Safety
Welcome
Safety Standards
Regulatory Information
England Telephone Number +44 0 1707
Laser Safety
Electricity at Work Regulations UK only
Question
My premises
AL7 1HE
Regulations Europe
France IrelandPortugal Finland Italy Spain
Data Coupler Information
Regulations USA
Fax Send Header Requirements
Welcome
Regulations Canada
Environmental Compliance
Energy Star
Getting Started
Unpacking
Tape
Scanner Module
¾ Pull open the paper tray
AC Power Cord
Documentation
Starter Toner Cartridge
WorkCentre M20 and M20i only
CopyCentre C20 WorkCentre M20 WorkCentre M20i
Machine Overview
Models and Options
Component Location
Rear View
Control Panel Overview
Job Status
Manual Group
Manual Dial
Speed Dial
Confirmation
Use to activate a job
Use to stop an operation at any time
Installing Drum and Toner Cartridges
Side cover
¾ Open the front cover
Upward until it locks into place
Its bag and slide it into
Machine firmly until it locks into place
¾ Slide the toner cartridge into
Left of the slot, until it locks into place
Telephone Line WorkCentre M20i only
Making Connections
Document Feeder
USB or Parallel Port Cable
WorkCentre M20 and M20i only
Powering On the Machine
¾ Connect the AC Power Cord to
On I position
Machine displays ’Warming Up Please Wait...’
Guide
Loading Paper
Rear
Max Fill Line
Corner Snubbers
¾ Do not fill above the Maximum Fill Line
Getting Started
Mail Feature Æ Help List
Help List
Help List Printing... displays
Menu/Exit Enter
Machine Setup
Machine Setup Fax Setup Tray 1 Size
¾ Press Enter to save your selections
Enter Machine Status
Machine Setup Options
LTR / A4 / LGL / Folio
Off
15 / 30 / 60
Getting
English, French
Spanish, Portuguese
Inch
Hour
Fast
Slow
¾ Test Print or Scan
Installing Software
¾ Workstation Setup
Driver Installation
¾ Reboot the Workstation
Selection will be confirmed
Workstation Setup
You will need to configure the printer drivers
Printers and Faxes window will be displayed
Properties window will be displayed
Getting Started
Test Scan
Test Print or Scan
Test Print
Copy
Copying Procedure
Select Copy Mode
Current Reduction Number of Copies Enlarge Setting
Select the Paper Supply
Load the Originals
Document Feeder
Navigation Keys Enter
¾ Remove all staples and paper clips prior to loading
Select the Copy Features
Document Glass
Align with the registration arrow in the rear left corner
¾ Lower the Document Feeder
Enter the Quantity
Press Start
Numeric Keypad Clear/Clear All
Keys
Basic Copy Features
Feature Description
Contrast Settings
25 400%
Clone
Auto Fit
Sided
Long
Photo
Text
Mixed
Paper Supply
Map
Bypass
Bypass Tray
ID Card Copy
Special Copy Features
Menu/Exit Enter Navigation Keys
Small Orig
Edges
Binder
Holes
Back
Both
Front
Transparencies
Create Booklet
Using Interrupt
Mode. Press the Copy key to Activate Copy mode
Interrupt feature and the Interrupt
Select Interrupt
Select the Interrupt Job Features
If another urgent job is required repeat the procedure
Resume Current Job
Numeric Keypad
Interrupt Start
Compatible Features
Feature
Copy
Paper and Other Media
Using the Paper Trays
Preparing Paper for Loading
Loading the Paper Trays
Paper Tray
Rear
¾ Ensure that the paper is
Max Fill Line Corner Snubbers
Using the Bypass Tray
Paper Supply key until
Required tray is lit on the Status Map
Status Map
Loading the Bypass Tray
Paper Support Bypass Tray
¾ Prepare a stack of paper or
Surface
Enter Paper Supply
Bypass tray is lit on the Status
Map
Selection
Setting the Paper Size
Display shows Tray 1 Size on the bottom line ¾ Press Enter
Media Specifications
Media Sizes and Types
Paper Tray Bypass Tray Plain paper
Envelopes
Media Guidelines
Paper and Other Media
Paper and Other Media
Mail
Guides to the size required
Sending an E-mail
Document
Select the E-Mail Key and Features
Original Type E-mail key Sided Color Resolution
Using the Numeric Keypad
Enter the Sender’s Name
Enter the Recipient’s E-mail Address
From
Review Addresses
Entering Multiple Recipients
Send to Myself
Enter a Mail Subject
Select a File Type
Mail Subject
Select File Type
Basic E-mail Features
Original Type Sided Color Original Resolution
Resolution
New
Special E-mail Features
Group Mail
Edit
Use to delete an existing
Yes and press Enter
Send
Local Address Book
Print Address
Individual
Book
Group
Using the Global Address Book
Or delete users
¾ Begin to enter the E-mail address in the To field
Can enter is
Mail
Fax
Faxing Procedure
Guides to the size required Document
Fax mode Fax key remains illuminated When selected
Select the Fax key
¾ Press the Fax key to activate
Fax Key
Lighten/Darken Original Type Sided Color Resolution
Enter the Fax Number
Job Status
Job Status Enter Navigation Keys
Dialing Methods
Keypad Dialing
Speed Dialing
Group Dialing
Redial
Manual group dialing
Manual Dialing
Basic Fax Features
¾ Press Fax
Select if your original is ¾ Press Fax
Sided Required and press Enter
Super Fine resolution
Standard
Fine
Super Fine
Special Fax Features
Toll Save
Delay Fax
Memory Fax
TX Poll
Priority Fax
Polling
Poll
Batch TX
Storing Documents in a Mailbox
Fax Features Mailbox Mailbox No
Mailbox
Printing Mailbox Contents
Deleting Mailbox Contents
¾ Enter the passcode for the mailbox and press Enter
Polling from a Mailbox
Mailbox Poll From Mailbox No
Sending to a Mailbox
Mailbox Send Mailbox No
Fax Setup Options
Changing the Fax Setup Options
Machine Setup Fax Setup
Lighten/Darken
Fax Setup Options
Speed Dials
On-Err
Group Dials
MSG Confirm
Up to 5 digits
Low
High
Off Print
Tone Pulse
Dial Mode
Selects the default dial mode
Print
Requiring printing
¾ Select Print or Print Setup from the File menu
Printing a Document
Printer Settings
Accessing Printer Settings
Windows 98/Me
Windows NT
Windows XP
PCL Driver
Layout Tab
Paper Tab
Print Quality Mode
Toner Save Mode
Image Options Tab
Image Quality
Output Options Tab
Print Order
Use Print Fonts
Collate
Add, Update and Delete
Watermark Tab
Current Watermarks
Font Attributes
About Tab
PostScript Driver
Cancel Apply
Flip on Long Edge
Flip on Short Edge
Pages Per Sheet
Paper / Quality Tab
Paper Source
Scan
Twain Scanner Program
Scanning Procedure
Open the Image Editing Application
Select the Scan Features
Select Preview
Select Scan
Save the Image
Preview
Scan
Machine Administration
Options starting on
Machine Setup
¾ Using the Machine Setup
Stamp RX Name
Numeric Keypad. Use Clock Mode to set
Speaker Control
German, Italian Spanish, Portuguese
Finnish, Norwegian Russian
If the Fax Setup option Auto Reduction is set to
Reports
Reports Available
System Admin Tools Reports Fax Phonebook
Printing Reports
Installing ControlCentre
ControlCentre
Running ControlCentre
ControlCentre screen displays
Using ControlCentre
PCL
Settings Tab
Advanced Tab
Phonebook Tab
Firmware Update Tab
Information Tab
Click on the Printer tab to set default print options
Printer Tab
PCL Tab
Click on the PCL tab to set options for PCL printing
Flash Font and Macro Tab
PostScript Tab
System Admin Tools Passcode Protect
System Admin Tools Department
¾ Enter the Master Access Code
Department Codes
Keys and press Enter
Printing Department Data
Department Set
System Admin Tools Department Print
¾ Select the required report and press Enter
¾ Select Department using
Managing Departments
Department Management
Navigation Keys and press
¾ To remove a Department Code, select Code and press Enter
Management Department Mode Clear Department
¾ To enable Department Mode, select On and press Enter
Changing the Master Code
¾ Press the Machine Status key
¾ To change the Master Code
Enable Passcode Protection
Passcode Protection
Passcode Protect Yes
To enter the new passcode
System Admin Tools Change Passcode
Change the Passcode
Enter Passcode
Enter ¾ Enter the existing passcode and press Enter
Clear Memory
Clearing the Memory
Maintenance Tools
Check the Serial Number
Maintenance Serial Number
Notify Toner Low
Maintenance Notify Toner Low
¾ When prompted, enter
New Drum
New Drum
Clean Drum
System Admin Tools Passcode Protect Clean Drum
¾ Select Clean Drum and press Enter
Xerox WorkCentre M20 or M20i will print a special cleaning
¾ Select the required Counter and press Enter
System Admin Tools Passcode Protect Billing
Billing Counters
¾ Select Auxiliary Access
Enabling or Disabling Auxiliary Access
System Admin Tools Auxiliary Access
Machine Administration
Maintenance
Cleaning
Document Glass and CVT Glass until they are clean and dry
¾ Open the Document Feeder
CVT Glass
Control Panel and LCD
Outside Areas of the Machine
Ordering Supplies
Europe
Toner Cartridge
Drum Cartridge
Toner Save Mode
Customer Replaceable Units
Toner Cartridge
Expected Cartridge Life
To Re-distribute the Toner
Machine returns to standby
Setting the Product to Send Toner Low Information
Drum Cartridge
Replacing the Drum Cartridge
Maintenance
Reinstall the toner cartridge, then
Troubleshooting
General
Fault Clearance
Document Jams
Input Misfeed
Cover
¾ Close the Document Feeder top cover
Exit Misfeed
Feeder
Roller Misfeed
¾ Close the Document Feeder and reload the documents
When pulled, pull the release
Paper Jams
Paper Feed Area
Lever to open the side cover
¾ Open the front cover ¾ Pull down on the Fuser Lever
Paper Exit Area
Close the cover
¾ Turn the Jam Remove Lever back to the original position
¾ Close the front cover and side cover
Sided Jam
Bypass Tray Jam
¾ Remove the jammed paper
Paper out of the machine
Customer Support
LCD Error Messages
Line Error
LSU Error
Polling Error
Non-Xerox Toner Cart
Power Failure
No. Not Assigned
No Paper
RX Tray Full
Problem and Solutions Charts
Copying Problems
Printing Problems
Half of the page is blank
Printing is too slow
Irregular faded patches
Black staining
Mail Problems
Mail Associated
Cannot Delete
Mail Too Large
Empty Address Book
Faxing Problems Solution Chart
Received original is printed
Dark and is illegible or black
Stripes are printed on
Original
Specifications
Specifications
Printer Specifications
Emulation
Fax Specifications
Scanner and Copier Specifications
General Specifications
Paper types
Plain paper, OHP film, Label, Envelope, Card, Postcard
Available
Paper Type L mm L Inch
Source Media Types Sizes Thickness
Folio 16lb ~ 24lb
Input Source
Index
Numerics
Index
Test Scan Paper Specification
Fax 12-4General 12-6Paper
Index