Troubleshooting

PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

 

 

 

 

 

 

E-mail Associated

Displayed when an entry

Remove the group mail association before

 

Cannot Delete

associated with group

deleting the entry.

 

 

mail is deleted from the

 

 

 

Address book

 

 

 

 

 

 

Mail Too Large

Displayed when the

 

 

 

machine is unable to split

 

 

 

the mail and send it. For

 

 

 

example, if the mail size is

 

 

 

configured to 1.0MB and

 

 

 

a single page is larger

 

 

 

than 1.0MB

 

 

 

 

 

 

Empty Address Book

Displayed when an

 

 

 

attempt is made to

 

 

 

retrieve an address from

 

 

 

an empty Address book.

 

 

 

 

 

 

Address Book Full

Displayed when Address

 

 

 

book is full with the

 

 

 

maximum entries.

 

 

 

 

 

 

Group Empty

Displayed when attempt

 

 

 

is made to delete an entry

 

 

 

from an empty Group.

 

 

 

 

 

 

Group is Full

Displayed when an

 

 

 

attempt is made to add an

 

 

 

entry to a Group that is full

 

 

 

with maximum entries.

 

 

 

 

 

 

Entry Already Exists

Displayed when entering

 

 

 

an entry which already

 

 

 

exists in the Address

 

 

 

book.

 

 

 

 

 

 

Invalid Email ID

Displayed when the E-

Ensure the E-mail address does not have any

 

 

mail ID is invalid

spaces in between and that it does not start with

 

 

 

special characters such as + or @ and that the

 

 

 

ID only contains one @ symbol.

 

 

 

 

 

Enter Again

Displayed when an

 

 

 

attempt is made to enter

 

 

 

an invalid Group number.

 

 

 

 

 

Page 11-18

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Page 200
Image 200
Xerox M20 Mail Associated, Cannot Delete, Mail Too Large, Empty Address Book, Address Book Full, Group Empty, Enter Again

M20I, M20 specifications

The Xerox M20I and M20 are multifunction printers that excel in providing robust printing, copying, scanning, and faxing capabilities. They are geared towards small to medium-sized businesses that require reliable digital document processing.

The Xerox M20I is known for its advanced features, including its high-speed printing and the ability to handle a variety of media sizes up to A3. It delivers impressive print and copy speeds of up to 20 pages per minute, making it ideal for busy office environments. The M20I is equipped with a user-friendly interface, allowing users to navigate its functions effortlessly. The printer supports duplex printing, which helps reduce paper consumption and contributes to sustainability efforts.

One of the standout features of the M20I is its integration of advanced scanning technology. Users can scan documents directly to mobile devices, email, or network folders. The dual-side scanning capability further enhances productivity by allowing users to scan double-sided documents in a single pass. This feature minimizes the time spent on document handling, making it an efficient choice for offices that deal with high volumes of paperwork.

The Xerox M20I also focuses on security, offering robust document management features. It includes secure print options that require user authentication before printing, ensuring that sensitive information stays protected. Additionally, the device can be configured to meet regulatory compliance needs, which is crucial for businesses in industries with rigorous data protection requirements.

On the other hand, the Xerox M20 provides similar functionalities with a keen focus on value for money. While it lacks some advanced features of the M20I, it still delivers reliable performance with competitive print speeds and document handling capabilities. The M20 is designed to be easy to maintain and offers lower operational costs, making it an economical option for organizations on a budget.

Both models leverage Xerox's patented technologies, including the Easy Access USB port for direct printing from USB memory devices and the ConnectKey technology, which facilitates seamless integration into the digital workplace. This allows users to access cloud services and mobile printing options, enhancing flexibility in document management.

In summary, the Xerox M20I and M20 are versatile multifunction printers that cater to diverse office needs. With their blend of advanced features, security options, and cost-effectiveness, these devices are excellent choices for organizations looking to optimize their document workflows. Whether you choose the M20I for its enhanced capabilities or the M20 for its value, both models stand out in the competitive landscape of office printing solutions.