CopyCentre C20 WorkCentre M20/M20i User Guide
By Xerox Corporation. All rights reserved
Table of Contents
Paper and Other Media
Maintenance 10-1
Page
Welcome
Xerox WorkCentre M20i
Introduction
Xerox CopyCentre C20
Xerox WorkCentre M20
Bracket Text Typeface
Specification Note
About This Guide
Italic Typeface
Information available for the products consists
Related Information Sources
Customer Support
Safety
Welcome
Safety Standards
England Telephone Number +44 0 1707
Regulatory Information
Laser Safety
Question
Electricity at Work Regulations UK only
My premises
AL7 1HE
France IrelandPortugal Finland Italy Spain
Regulations Europe
Regulations USA
Fax Send Header Requirements
Data Coupler Information
Welcome
Regulations Canada
Energy Star
Environmental Compliance
Getting Started
¾ Pull open the paper tray
Unpacking
Tape
Scanner Module
WorkCentre M20 and M20i only
AC Power Cord
Documentation
Starter Toner Cartridge
Machine Overview
Models and Options
CopyCentre C20 WorkCentre M20 WorkCentre M20i
Component Location
Rear View
Control Panel Overview
Speed Dial
Job Status
Manual Group
Manual Dial
Use to activate a job
Use to stop an operation at any time
Confirmation
Upward until it locks into place
Installing Drum and Toner Cartridges
Side cover
¾ Open the front cover
Left of the slot, until it locks into place
Its bag and slide it into
Machine firmly until it locks into place
¾ Slide the toner cartridge into
Making Connections
Document Feeder
Telephone Line WorkCentre M20i only
WorkCentre M20 and M20i only
USB or Parallel Port Cable
Machine displays ’Warming Up Please Wait...’
Powering On the Machine
¾ Connect the AC Power Cord to
On I position
Loading Paper
Rear
Guide
Corner Snubbers
¾ Do not fill above the Maximum Fill Line
Max Fill Line
Getting Started
Menu/Exit Enter
Mail Feature Æ Help List
Help List
Help List Printing... displays
Enter Machine Status
Machine Setup
Machine Setup Fax Setup Tray 1 Size
¾ Press Enter to save your selections
15 / 30 / 60
Machine Setup Options
LTR / A4 / LGL / Folio
Off
Inch
Getting
English, French
Spanish, Portuguese
Fast
Slow
Hour
Installing Software
¾ Workstation Setup
¾ Test Print or Scan
Driver Installation
Selection will be confirmed
¾ Reboot the Workstation
Properties window will be displayed
Workstation Setup
You will need to configure the printer drivers
Printers and Faxes window will be displayed
Getting Started
Test Print or Scan
Test Print
Test Scan
Copy
Select the Paper Supply
Copying Procedure
Select Copy Mode
Current Reduction Number of Copies Enlarge Setting
¾ Remove all staples and paper clips prior to loading
Load the Originals
Document Feeder
Navigation Keys Enter
¾ Lower the Document Feeder
Select the Copy Features
Document Glass
Align with the registration arrow in the rear left corner
Keys
Enter the Quantity
Press Start
Numeric Keypad Clear/Clear All
25 400%
Basic Copy Features
Feature Description
Contrast Settings
Long
Clone
Auto Fit
Sided
Text
Mixed
Photo
Bypass Tray
Paper Supply
Map
Bypass
Special Copy Features
Menu/Exit Enter Navigation Keys
ID Card Copy
Holes
Small Orig
Edges
Binder
Both
Front
Back
Create Booklet
Transparencies
Select Interrupt
Using Interrupt
Mode. Press the Copy key to Activate Copy mode
Interrupt feature and the Interrupt
Select the Interrupt Job Features
Interrupt Start
If another urgent job is required repeat the procedure
Resume Current Job
Numeric Keypad
Feature
Compatible Features
Copy
Paper and Other Media
Paper Tray
Using the Paper Trays
Preparing Paper for Loading
Loading the Paper Trays
Rear
Max Fill Line Corner Snubbers
¾ Ensure that the paper is
Status Map
Using the Bypass Tray
Paper Supply key until
Required tray is lit on the Status Map
Surface
Loading the Bypass Tray
Paper Support Bypass Tray
¾ Prepare a stack of paper or
Bypass tray is lit on the Status
Map
Enter Paper Supply
Setting the Paper Size
Display shows Tray 1 Size on the bottom line ¾ Press Enter
Selection
Envelopes
Media Specifications
Media Sizes and Types
Paper Tray Bypass Tray Plain paper
Media Guidelines
Paper and Other Media
Paper and Other Media
Mail
Sending an E-mail
Document
Guides to the size required
Original Type E-mail key Sided Color Resolution
Select the E-Mail Key and Features
From
Using the Numeric Keypad
Enter the Sender’s Name
Enter the Recipient’s E-mail Address
Entering Multiple Recipients
Send to Myself
Review Addresses
Select File Type
Enter a Mail Subject
Select a File Type
Mail Subject
Original Type Sided Color Original Resolution
Basic E-mail Features
Resolution
Special E-mail Features
Group Mail
New
Send
Edit
Use to delete an existing
Yes and press Enter
Local Address Book
Group
Print Address
Individual
Book
Can enter is
Using the Global Address Book
Or delete users
¾ Begin to enter the E-mail address in the To field
Mail
Fax
Guides to the size required Document
Faxing Procedure
Fax Key
Fax mode Fax key remains illuminated When selected
Select the Fax key
¾ Press the Fax key to activate
Enter the Fax Number
Lighten/Darken Original Type Sided Color Resolution
Job Status Enter Navigation Keys
Job Status
Group Dialing
Dialing Methods
Keypad Dialing
Speed Dialing
Manual group dialing
Manual Dialing
Redial
Sided Required and press Enter
Basic Fax Features
¾ Press Fax
Select if your original is ¾ Press Fax
Super Fine
Super Fine resolution
Standard
Fine
Toll Save
Special Fax Features
Memory Fax
Delay Fax
Priority Fax
Polling
TX Poll
Batch TX
Poll
Fax Features Mailbox Mailbox No
Mailbox
Storing Documents in a Mailbox
Printing Mailbox Contents
Deleting Mailbox Contents
Polling from a Mailbox
Mailbox Poll From Mailbox No
¾ Enter the passcode for the mailbox and press Enter
Mailbox Send Mailbox No
Sending to a Mailbox
Lighten/Darken
Fax Setup Options
Changing the Fax Setup Options
Machine Setup Fax Setup
Fax Setup Options
Speed Dials
Group Dials
MSG Confirm
On-Err
Off Print
Up to 5 digits
Low
High
Dial Mode
Selects the default dial mode
Tone Pulse
Print
¾ Select Print or Print Setup from the File menu
Printing a Document
Requiring printing
Windows NT
Printer Settings
Accessing Printer Settings
Windows 98/Me
Windows XP
PCL Driver
Layout Tab
Paper Tab
Image Quality
Print Quality Mode
Toner Save Mode
Image Options Tab
Collate
Output Options Tab
Print Order
Use Print Fonts
Font Attributes
Add, Update and Delete
Watermark Tab
Current Watermarks
About Tab
PostScript Driver
Pages Per Sheet
Cancel Apply
Flip on Long Edge
Flip on Short Edge
Paper Source
Paper / Quality Tab
Scan
Twain Scanner Program
Open the Image Editing Application
Scanning Procedure
Select the Scan Features
Preview
Select Preview
Select Scan
Save the Image
Scan
Machine Administration
Machine Setup
¾ Using the Machine Setup
Options starting on
Stamp RX Name
Finnish, Norwegian Russian
Numeric Keypad. Use Clock Mode to set
Speaker Control
German, Italian Spanish, Portuguese
If the Fax Setup option Auto Reduction is set to
Reports Available
Reports
Printing Reports
System Admin Tools Reports Fax Phonebook
ControlCentre screen displays
Installing ControlCentre
ControlCentre
Running ControlCentre
PCL
Using ControlCentre
Advanced Tab
Settings Tab
Phonebook Tab
Information Tab
Firmware Update Tab
Click on the PCL tab to set options for PCL printing
Click on the Printer tab to set default print options
Printer Tab
PCL Tab
PostScript Tab
Flash Font and Macro Tab
Department Codes
System Admin Tools Passcode Protect
System Admin Tools Department
¾ Enter the Master Access Code
Printing Department Data
Department Set
Keys and press Enter
¾ Select the required report and press Enter
System Admin Tools Department Print
Navigation Keys and press
¾ Select Department using
Managing Departments
Department Management
Management Department Mode Clear Department
¾ To enable Department Mode, select On and press Enter
¾ To remove a Department Code, select Code and press Enter
¾ Press the Machine Status key
Changing the Master Code
¾ To change the Master Code
To enter the new passcode
Enable Passcode Protection
Passcode Protection
Passcode Protect Yes
Enter ¾ Enter the existing passcode and press Enter
System Admin Tools Change Passcode
Change the Passcode
Enter Passcode
Clearing the Memory
Clear Memory
Check the Serial Number
Maintenance Tools
Maintenance Serial Number
Maintenance Notify Toner Low
¾ When prompted, enter
Notify Toner Low
New Drum
New Drum
Xerox WorkCentre M20 or M20i will print a special cleaning
Clean Drum
System Admin Tools Passcode Protect Clean Drum
¾ Select Clean Drum and press Enter
System Admin Tools Passcode Protect Billing
Billing Counters
¾ Select the required Counter and press Enter
Enabling or Disabling Auxiliary Access
System Admin Tools Auxiliary Access
¾ Select Auxiliary Access
Machine Administration
Maintenance
CVT Glass
Cleaning
Document Glass and CVT Glass until they are clean and dry
¾ Open the Document Feeder
Outside Areas of the Machine
Control Panel and LCD
Drum Cartridge
Ordering Supplies
Europe
Toner Cartridge
Expected Cartridge Life
Toner Save Mode
Customer Replaceable Units
Toner Cartridge
Machine returns to standby
To Re-distribute the Toner
Setting the Product to Send Toner Low Information
Replacing the Drum Cartridge
Drum Cartridge
Maintenance
Reinstall the toner cartridge, then
Troubleshooting
General
Cover
Fault Clearance
Document Jams
Input Misfeed
Exit Misfeed
Feeder
¾ Close the Document Feeder top cover
¾ Close the Document Feeder and reload the documents
Roller Misfeed
Lever to open the side cover
When pulled, pull the release
Paper Jams
Paper Feed Area
Paper Exit Area
Close the cover
¾ Open the front cover ¾ Pull down on the Fuser Lever
¾ Close the front cover and side cover
¾ Turn the Jam Remove Lever back to the original position
Paper out of the machine
Sided Jam
Bypass Tray Jam
¾ Remove the jammed paper
Customer Support
LCD Error Messages
Non-Xerox Toner Cart
Line Error
LSU Error
Polling Error
RX Tray Full
Power Failure
No. Not Assigned
No Paper
Copying Problems
Problem and Solutions Charts
Printing Problems
Black staining
Half of the page is blank
Printing is too slow
Irregular faded patches
Mail Problems
Empty Address Book
Mail Associated
Cannot Delete
Mail Too Large
Faxing Problems Solution Chart
Original
Received original is printed
Dark and is illegible or black
Stripes are printed on
Specifications
Specifications
Emulation
Printer Specifications
Fax Specifications
Scanner and Copier Specifications
General Specifications
Paper Type L mm L Inch
Paper types
Plain paper, OHP film, Label, Envelope, Card, Postcard
Available
Folio 16lb ~ 24lb
Input Source
Source Media Types Sizes Thickness
Numerics
Index
Index
Test Scan Paper Specification
Fax 12-4General 12-6Paper
Index