CopyCentre C20 WorkCentre M20/M20i User Guide
By Xerox Corporation. All rights reserved
Table of Contents
Paper and Other Media
Maintenance 10-1
Page
Welcome
Xerox WorkCentre M20
Introduction
Xerox CopyCentre C20
Xerox WorkCentre M20i
Italic Typeface
Specification Note
About This Guide
Bracket Text Typeface
Related Information Sources
Information available for the products consists
Customer Support
Safety
Welcome
Safety Standards
Regulatory Information
England Telephone Number +44 0 1707
Laser Safety
Electricity at Work Regulations UK only
Question
My premises
AL7 1HE
Regulations Europe
France IrelandPortugal Finland Italy Spain
Regulations USA
Fax Send Header Requirements
Data Coupler Information
Welcome
Regulations Canada
Environmental Compliance
Energy Star
Getting Started
Scanner Module
Unpacking
Tape
¾ Pull open the paper tray
Starter Toner Cartridge
AC Power Cord
Documentation
WorkCentre M20 and M20i only
Machine Overview
Models and Options
CopyCentre C20 WorkCentre M20 WorkCentre M20i
Component Location
Rear View
Control Panel Overview
Manual Dial
Job Status
Manual Group
Speed Dial
Use to activate a job
Use to stop an operation at any time
Confirmation
¾ Open the front cover
Installing Drum and Toner Cartridges
Side cover
Upward until it locks into place
¾ Slide the toner cartridge into
Its bag and slide it into
Machine firmly until it locks into place
Left of the slot, until it locks into place
Making Connections
Document Feeder
Telephone Line WorkCentre M20i only
USB or Parallel Port Cable
WorkCentre M20 and M20i only
On I position
Powering On the Machine
¾ Connect the AC Power Cord to
Machine displays ’Warming Up Please Wait...’
Loading Paper
Rear
Guide
Corner Snubbers
¾ Do not fill above the Maximum Fill Line
Max Fill Line
Getting Started
Help List Printing... displays
Mail Feature Æ Help List
Help List
Menu/Exit Enter
¾ Press Enter to save your selections
Machine Setup
Machine Setup Fax Setup Tray 1 Size
Enter Machine Status
Off
Machine Setup Options
LTR / A4 / LGL / Folio
15 / 30 / 60
Spanish, Portuguese
Getting
English, French
Inch
Fast
Slow
Hour
Installing Software
¾ Workstation Setup
¾ Test Print or Scan
Driver Installation
¾ Reboot the Workstation
Selection will be confirmed
Printers and Faxes window will be displayed
Workstation Setup
You will need to configure the printer drivers
Properties window will be displayed
Getting Started
Test Print or Scan
Test Print
Test Scan
Copy
Current Reduction Number of Copies Enlarge Setting
Copying Procedure
Select Copy Mode
Select the Paper Supply
Navigation Keys Enter
Load the Originals
Document Feeder
¾ Remove all staples and paper clips prior to loading
Align with the registration arrow in the rear left corner
Select the Copy Features
Document Glass
¾ Lower the Document Feeder
Numeric Keypad Clear/Clear All
Enter the Quantity
Press Start
Keys
Contrast Settings
Basic Copy Features
Feature Description
25 400%
Sided
Clone
Auto Fit
Long
Text
Mixed
Photo
Bypass
Paper Supply
Map
Bypass Tray
Special Copy Features
Menu/Exit Enter Navigation Keys
ID Card Copy
Binder
Small Orig
Edges
Holes
Both
Front
Back
Transparencies
Create Booklet
Interrupt feature and the Interrupt
Using Interrupt
Mode. Press the Copy key to Activate Copy mode
Select Interrupt
Select the Interrupt Job Features
Numeric Keypad
If another urgent job is required repeat the procedure
Resume Current Job
Interrupt Start
Compatible Features
Feature
Copy
Paper and Other Media
Loading the Paper Trays
Using the Paper Trays
Preparing Paper for Loading
Paper Tray
Rear
¾ Ensure that the paper is
Max Fill Line Corner Snubbers
Required tray is lit on the Status Map
Using the Bypass Tray
Paper Supply key until
Status Map
¾ Prepare a stack of paper or
Loading the Bypass Tray
Paper Support Bypass Tray
Surface
Bypass tray is lit on the Status
Map
Enter Paper Supply
Setting the Paper Size
Display shows Tray 1 Size on the bottom line ¾ Press Enter
Selection
Paper Tray Bypass Tray Plain paper
Media Specifications
Media Sizes and Types
Envelopes
Media Guidelines
Paper and Other Media
Paper and Other Media
Mail
Sending an E-mail
Document
Guides to the size required
Select the E-Mail Key and Features
Original Type E-mail key Sided Color Resolution
Enter the Recipient’s E-mail Address
Using the Numeric Keypad
Enter the Sender’s Name
From
Entering Multiple Recipients
Send to Myself
Review Addresses
Mail Subject
Enter a Mail Subject
Select a File Type
Select File Type
Basic E-mail Features
Original Type Sided Color Original Resolution
Resolution
Special E-mail Features
Group Mail
New
Yes and press Enter
Edit
Use to delete an existing
Send
Local Address Book
Book
Print Address
Individual
Group
¾ Begin to enter the E-mail address in the To field
Using the Global Address Book
Or delete users
Can enter is
Mail
Fax
Faxing Procedure
Guides to the size required Document
¾ Press the Fax key to activate
Fax mode Fax key remains illuminated When selected
Select the Fax key
Fax Key
Lighten/Darken Original Type Sided Color Resolution
Enter the Fax Number
Job Status
Job Status Enter Navigation Keys
Speed Dialing
Dialing Methods
Keypad Dialing
Group Dialing
Manual group dialing
Manual Dialing
Redial
Select if your original is ¾ Press Fax
Basic Fax Features
¾ Press Fax
Sided Required and press Enter
Fine
Super Fine resolution
Standard
Super Fine
Special Fax Features
Toll Save
Delay Fax
Memory Fax
Priority Fax
Polling
TX Poll
Poll
Batch TX
Fax Features Mailbox Mailbox No
Mailbox
Storing Documents in a Mailbox
Printing Mailbox Contents
Deleting Mailbox Contents
Polling from a Mailbox
Mailbox Poll From Mailbox No
¾ Enter the passcode for the mailbox and press Enter
Sending to a Mailbox
Mailbox Send Mailbox No
Machine Setup Fax Setup
Fax Setup Options
Changing the Fax Setup Options
Lighten/Darken
Fax Setup Options
Speed Dials
Group Dials
MSG Confirm
On-Err
High
Up to 5 digits
Low
Off Print
Dial Mode
Selects the default dial mode
Tone Pulse
Print
¾ Select Print or Print Setup from the File menu
Printing a Document
Requiring printing
Windows 98/Me
Printer Settings
Accessing Printer Settings
Windows NT
Windows XP
PCL Driver
Layout Tab
Paper Tab
Image Options Tab
Print Quality Mode
Toner Save Mode
Image Quality
Use Print Fonts
Output Options Tab
Print Order
Collate
Current Watermarks
Add, Update and Delete
Watermark Tab
Font Attributes
About Tab
PostScript Driver
Flip on Short Edge
Cancel Apply
Flip on Long Edge
Pages Per Sheet
Paper / Quality Tab
Paper Source
Scan
Twain Scanner Program
Scanning Procedure
Open the Image Editing Application
Select the Scan Features
Save the Image
Select Preview
Select Scan
Preview
Scan
Machine Administration
Machine Setup
¾ Using the Machine Setup
Options starting on
Stamp RX Name
German, Italian Spanish, Portuguese
Numeric Keypad. Use Clock Mode to set
Speaker Control
Finnish, Norwegian Russian
If the Fax Setup option Auto Reduction is set to
Reports
Reports Available
System Admin Tools Reports Fax Phonebook
Printing Reports
Running ControlCentre
Installing ControlCentre
ControlCentre
ControlCentre screen displays
Using ControlCentre
PCL
Settings Tab
Advanced Tab
Phonebook Tab
Firmware Update Tab
Information Tab
PCL Tab
Click on the Printer tab to set default print options
Printer Tab
Click on the PCL tab to set options for PCL printing
Flash Font and Macro Tab
PostScript Tab
¾ Enter the Master Access Code
System Admin Tools Passcode Protect
System Admin Tools Department
Department Codes
Printing Department Data
Department Set
Keys and press Enter
System Admin Tools Department Print
¾ Select the required report and press Enter
Department Management
¾ Select Department using
Managing Departments
Navigation Keys and press
Management Department Mode Clear Department
¾ To enable Department Mode, select On and press Enter
¾ To remove a Department Code, select Code and press Enter
Changing the Master Code
¾ Press the Machine Status key
¾ To change the Master Code
Passcode Protect Yes
Enable Passcode Protection
Passcode Protection
To enter the new passcode
Enter Passcode
System Admin Tools Change Passcode
Change the Passcode
Enter ¾ Enter the existing passcode and press Enter
Clear Memory
Clearing the Memory
Maintenance Tools
Check the Serial Number
Maintenance Serial Number
Maintenance Notify Toner Low
¾ When prompted, enter
Notify Toner Low
New Drum
New Drum
¾ Select Clean Drum and press Enter
Clean Drum
System Admin Tools Passcode Protect Clean Drum
Xerox WorkCentre M20 or M20i will print a special cleaning
System Admin Tools Passcode Protect Billing
Billing Counters
¾ Select the required Counter and press Enter
Enabling or Disabling Auxiliary Access
System Admin Tools Auxiliary Access
¾ Select Auxiliary Access
Machine Administration
Maintenance
¾ Open the Document Feeder
Cleaning
Document Glass and CVT Glass until they are clean and dry
CVT Glass
Control Panel and LCD
Outside Areas of the Machine
Toner Cartridge
Ordering Supplies
Europe
Drum Cartridge
Toner Cartridge
Toner Save Mode
Customer Replaceable Units
Expected Cartridge Life
To Re-distribute the Toner
Machine returns to standby
Setting the Product to Send Toner Low Information
Drum Cartridge
Replacing the Drum Cartridge
Maintenance
Reinstall the toner cartridge, then
Troubleshooting
General
Input Misfeed
Fault Clearance
Document Jams
Cover
Exit Misfeed
Feeder
¾ Close the Document Feeder top cover
Roller Misfeed
¾ Close the Document Feeder and reload the documents
Paper Feed Area
When pulled, pull the release
Paper Jams
Lever to open the side cover
Paper Exit Area
Close the cover
¾ Open the front cover ¾ Pull down on the Fuser Lever
¾ Turn the Jam Remove Lever back to the original position
¾ Close the front cover and side cover
¾ Remove the jammed paper
Sided Jam
Bypass Tray Jam
Paper out of the machine
Customer Support
LCD Error Messages
Polling Error
Line Error
LSU Error
Non-Xerox Toner Cart
No Paper
Power Failure
No. Not Assigned
RX Tray Full
Problem and Solutions Charts
Copying Problems
Printing Problems
Irregular faded patches
Half of the page is blank
Printing is too slow
Black staining
Mail Problems
Mail Too Large
Mail Associated
Cannot Delete
Empty Address Book
Faxing Problems Solution Chart
Stripes are printed on
Received original is printed
Dark and is illegible or black
Original
Specifications
Specifications
Printer Specifications
Emulation
Fax Specifications
Scanner and Copier Specifications
General Specifications
Available
Paper types
Plain paper, OHP film, Label, Envelope, Card, Postcard
Paper Type L mm L Inch
Folio 16lb ~ 24lb
Input Source
Source Media Types Sizes Thickness
Index
Numerics
Index
Test Scan Paper Specification
Fax 12-4General 12-6Paper
Index