Xerox M20I manual Faxing Problems Solution Chart

PROBLEM	PROBABLE CAUSE	SUGGESTED SOLUTION	Troubleshooting
Configured Already	Displayed when an
	attempt is made to
	configure and already
	configured Group.
Invalid Login	Displayed when Login	Ensure the login information and password are
	and/or password are	valid and entered accurately.
	invalid or do not
	correspond.

Faxing Problems Solution Chart

PROBLEM	SUGGESTED SOLUTION
Originals are fed diagonally	Ensure the Document Guides are adjusted to the width of the
(skewed)	original being fed.
	Check the original meets the conditions established for use with
	this device.
The original is not being printed	Ensure the originals were placed face-up in the Document Feeder
on the paper of the remote Fax	or face-down on the Document Glass.
even though it is being sent
Originals are not sent even if	Check that the remote Fax is compatible with the machine. This
operations are carried out	machine supports G3 communications but not G4
normally	communications.
Originals cannot be received	Ensure the bell rings before picking up the handset.
even if [Start] is pressed	Ensure the handset is not replaced before pressing [Start]. When
	answering a call using the handset and a Fax is being received, do
	not replace the handset until [Start] is pressed and the phone line
	switches to the machine.
	Check the telephone cord has not been disconnected.
	Check the power plug has not been unplugged from the power
	outlet.
	Check with the party trying to send the original that there are no
	problems with the remote fax.
Paper is not collated	Ensure the machine has paper loaded.
	Check if a paper jam has occurred.

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