LCD Error Messages

If an abnormal condition arises in the machine or an incorrect operation is performed, a message indicating the nature of the error is displayed. If this happens, take the corrective action listed in the following table.

DISPLAY

MEANING

SOLUTION

 

 

 

Bypass Jam

The machine detects non

Open the side cover and remove any jammed

 

feeding from the bypass

paper.

 

tray.

Load paper in the bypass tray.

 

 

 

 

 

Comm. Err

The machine has a

Try resending the fax.

 

problem in

 

 

communication.

 

 

 

 

Document Jam

The loaded document has

Clear the document jam. Refer to “Document

 

jammed in the Document

Jams” on page 11-3

 

Feeder.

 

 

 

 

Door Open

The side cover is not

Close the side cover until it locks into place.

 

securely latched.

 

 

 

 

Drum Warning

The drum cartridge is

Ensure a replacement cartridge is in stock.

 

near the end of life.

Replace the Drum cartridge when copy/print

 

 

quality is degraded. This may show up as dark

 

 

marks on the edge of the page. Refer to “Drum

 

 

Cartridge” on page 10-8.

 

 

 

Duplex Jam

Paper has jammed in the

Clear the jam. Refer to “2 Sided Jam” on page

 

middle of 2 Sided printing.

11-9.

 

 

 

Drum Empty

The drum cartridge is

Replace the drum cartridge. Refer to “Drum

 

empty

Cartridge” on page 10-8.

 

 

 

Fuser Error, Open Heat

There is a problem in the

Unplug the power cord and plug it back in. If the

Error, Heating Error and

fuser unit.

problem still persists, please call for service.

Overheat

 

 

 

 

 

Group Not Available

You have tried to select a

Try again. Check location for a group.

 

group.

 

 

 

 

Incompatible

Remote party did not

 

 

have the requested

 

 

feature such as polling.

 

 

 

 

Troubleshooting

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20I manual LCD Error Messages
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M20I, M20 specifications

The Xerox M20I and M20 are multifunction printers that excel in providing robust printing, copying, scanning, and faxing capabilities. They are geared towards small to medium-sized businesses that require reliable digital document processing.

The Xerox M20I is known for its advanced features, including its high-speed printing and the ability to handle a variety of media sizes up to A3. It delivers impressive print and copy speeds of up to 20 pages per minute, making it ideal for busy office environments. The M20I is equipped with a user-friendly interface, allowing users to navigate its functions effortlessly. The printer supports duplex printing, which helps reduce paper consumption and contributes to sustainability efforts.

One of the standout features of the M20I is its integration of advanced scanning technology. Users can scan documents directly to mobile devices, email, or network folders. The dual-side scanning capability further enhances productivity by allowing users to scan double-sided documents in a single pass. This feature minimizes the time spent on document handling, making it an efficient choice for offices that deal with high volumes of paperwork.

The Xerox M20I also focuses on security, offering robust document management features. It includes secure print options that require user authentication before printing, ensuring that sensitive information stays protected. Additionally, the device can be configured to meet regulatory compliance needs, which is crucial for businesses in industries with rigorous data protection requirements.

On the other hand, the Xerox M20 provides similar functionalities with a keen focus on value for money. While it lacks some advanced features of the M20I, it still delivers reliable performance with competitive print speeds and document handling capabilities. The M20 is designed to be easy to maintain and offers lower operational costs, making it an economical option for organizations on a budget.

Both models leverage Xerox's patented technologies, including the Easy Access USB port for direct printing from USB memory devices and the ConnectKey technology, which facilitates seamless integration into the digital workplace. This allows users to access cloud services and mobile printing options, enhancing flexibility in document management.

In summary, the Xerox M20I and M20 are versatile multifunction printers that cater to diverse office needs. With their blend of advanced features, security options, and cost-effectiveness, these devices are excellent choices for organizations looking to optimize their document workflows. Whether you choose the M20I for its enhanced capabilities or the M20 for its value, both models stand out in the competitive landscape of office printing solutions.
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