Troubleshooting

PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

 

 

 

 

 

 

Half of the page is blank

The page layout is too

Reduce the resolution setting from 600 dpi to

 

 

complex.

300 dpi. Install more RAM in the computer.

 

 

 

 

 

 

The page orientation may

Change the page orientation in the printer setup

 

 

be incorrect.

dialog.

 

 

 

 

 

Printing is too slow

The computer parallel

If the computer is equipped with an ECP parallel

 

 

port may not be set for

port, enable this mode of operation. Refer to the

 

 

high speed

Enabling High Speed Printer Communications

 

 

communications.

section of the PC’s user guide.

 

 

 

 

 

 

Computer may not have

Install more RAM in the computer.

 

 

enough memory (RAM).

 

 

 

 

 

 

 

Print job is too large

Reduce resolution from 600 dpi to 300 dpi.

 

 

 

 

 

Irregular faded patches

There is a paper quality

Use only paper that meets the specifications

 

of print

problem.

required by the product.

 

 

 

 

 

 

Toner may be unevenly

Remove the toner cartridge and shake it gently

 

 

distributed.

to distribute the toner evenly. Then reinstall the

 

 

 

toner cartridge.

 

 

 

 

 

Black staining

There is a paper quality

Use only paper that meets the specifications

 

 

problem.

required by the product.

 

 

 

 

 

Character voids

The paper may be too

Try printing with a different batch of paper.

 

 

dry.

 

 

 

 

 

 

Background scatter

The paper may be too

Try printing with a different batch of paper. Do

 

 

damp.

not open packages of paper until necessary so

 

 

 

that the paper does not absorb too much

 

 

 

moisture from the air.

 

 

 

 

 

 

Printing over uneven

If printing onto envelopes, change the printing

 

 

surfaces.

layout to avoid printing over areas that have

 

 

 

overlapping seams on the reverse side.

 

 

 

 

 

Missing characters

The paper may be too

Try printing with a different batch of paper. Do

 

 

damp.

not open packages of paper until necessary so

 

 

 

that the paper does not absorb too much

 

 

 

moisture from the air.

 

 

 

 

 

Back of printout is dirty

The transfer roller may be

Print a few blank pages to clean the transfer

 

 

dirty.

roller.

 

 

 

 

 

Incorrect fonts

TrueType fonts may be

Use the fonts dialog box in the Control Panel to

 

 

disabled.

enable TrueType fonts.

 

 

 

 

Page 11-16

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20I Half of the page is blank, Printing is too slow, Irregular faded patches, Black staining, Character voids
Page 197 Page 199

M20I, M20 specifications

The Xerox M20I and M20 are multifunction printers that excel in providing robust printing, copying, scanning, and faxing capabilities. They are geared towards small to medium-sized businesses that require reliable digital document processing.

The Xerox M20I is known for its advanced features, including its high-speed printing and the ability to handle a variety of media sizes up to A3. It delivers impressive print and copy speeds of up to 20 pages per minute, making it ideal for busy office environments. The M20I is equipped with a user-friendly interface, allowing users to navigate its functions effortlessly. The printer supports duplex printing, which helps reduce paper consumption and contributes to sustainability efforts.

One of the standout features of the M20I is its integration of advanced scanning technology. Users can scan documents directly to mobile devices, email, or network folders. The dual-side scanning capability further enhances productivity by allowing users to scan double-sided documents in a single pass. This feature minimizes the time spent on document handling, making it an efficient choice for offices that deal with high volumes of paperwork.

The Xerox M20I also focuses on security, offering robust document management features. It includes secure print options that require user authentication before printing, ensuring that sensitive information stays protected. Additionally, the device can be configured to meet regulatory compliance needs, which is crucial for businesses in industries with rigorous data protection requirements.

On the other hand, the Xerox M20 provides similar functionalities with a keen focus on value for money. While it lacks some advanced features of the M20I, it still delivers reliable performance with competitive print speeds and document handling capabilities. The M20 is designed to be easy to maintain and offers lower operational costs, making it an economical option for organizations on a budget.

Both models leverage Xerox's patented technologies, including the Easy Access USB port for direct printing from USB memory devices and the ConnectKey technology, which facilitates seamless integration into the digital workplace. This allows users to access cloud services and mobile printing options, enhancing flexibility in document management.

In summary, the Xerox M20I and M20 are versatile multifunction printers that cater to diverse office needs. With their blend of advanced features, security options, and cost-effectiveness, these devices are excellent choices for organizations looking to optimize their document workflows. Whether you choose the M20I for its enhanced capabilities or the M20 for its value, both models stand out in the competitive landscape of office printing solutions.
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