CONDITION

SUGGESTED SOLUTION

Troubleshooting

 

 

 

 

Frequent copy paper jams

Fan the stack of paper, then turn it over in the tray. Replace paper

 

 

in paper tray with a fresh supply. Check/adjust paper guides.

 

 

Ensure that the paper is the proper paper weight 80 g/m2 (20 lb)

 

 

bond paper is recommended.

 

 

Check for copy paper or pieces of copy paper remaining in the

 

 

product after a paper jam has been cleared.

 

 

 

 

Toner yield is lower than

Toner may be lodged in the cartridge. Remove the toner cartridge.

 

expected and TONER LOW

Shake the toner cartridge and tap along the top of the toner

 

message appears in the LCD

cartridge over a waste receptacle. Take care not to touch the

 

 

exposed toner on the left side of the cartridge.

 

 

 

 

Fewer copies from the Toner

Originals contain pictures, solids, or heavy lines. Originals are

 

Cartridge than expected

forms, newsletters, books etc. The product is being powered on

 

 

and off frequently. The Document Feeder is being left open while

 

 

copies are being made.

 

 

 

 

Printing Problems

PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

 

 

 

The product does not

The IEEE-1284 parallel

Check the cable connection.

print

cable or USB cable is not

 

 

connected properly.

 

 

 

 

 

The IEEE-1284 parallel

Check the cable with a computer and printer

 

cable or USB cable is

that work. If printing is still not possible, replace

 

defective.

the cable.

 

 

 

 

The port setting is

Check the printer settings in the Windows

 

incorrect.

Control Panel to ensure that the print job is

 

 

being sent to the correct port. (For Example:

 

 

LPT1.)

 

 

 

 

The toner and drum

Check that the toner and drum cartridges are

 

cartridges are not

installed properly.

 

installed properly.

 

 

 

 

 

The printer driver may not

Reinstall the software.

 

be installed properly.

 

 

 

 

 

The parallel port cable

Use an IEEE-1284 compliant parallel port cable.

 

specifications may not be

 

 

correct.

 

 

 

 

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

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Xerox M20I manual Printing Problems
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M20I, M20 specifications

The Xerox M20I and M20 are multifunction printers that excel in providing robust printing, copying, scanning, and faxing capabilities. They are geared towards small to medium-sized businesses that require reliable digital document processing.

The Xerox M20I is known for its advanced features, including its high-speed printing and the ability to handle a variety of media sizes up to A3. It delivers impressive print and copy speeds of up to 20 pages per minute, making it ideal for busy office environments. The M20I is equipped with a user-friendly interface, allowing users to navigate its functions effortlessly. The printer supports duplex printing, which helps reduce paper consumption and contributes to sustainability efforts.

One of the standout features of the M20I is its integration of advanced scanning technology. Users can scan documents directly to mobile devices, email, or network folders. The dual-side scanning capability further enhances productivity by allowing users to scan double-sided documents in a single pass. This feature minimizes the time spent on document handling, making it an efficient choice for offices that deal with high volumes of paperwork.

The Xerox M20I also focuses on security, offering robust document management features. It includes secure print options that require user authentication before printing, ensuring that sensitive information stays protected. Additionally, the device can be configured to meet regulatory compliance needs, which is crucial for businesses in industries with rigorous data protection requirements.

On the other hand, the Xerox M20 provides similar functionalities with a keen focus on value for money. While it lacks some advanced features of the M20I, it still delivers reliable performance with competitive print speeds and document handling capabilities. The M20 is designed to be easy to maintain and offers lower operational costs, making it an economical option for organizations on a budget.

Both models leverage Xerox's patented technologies, including the Easy Access USB port for direct printing from USB memory devices and the ConnectKey technology, which facilitates seamless integration into the digital workplace. This allows users to access cloud services and mobile printing options, enhancing flexibility in document management.

In summary, the Xerox M20I and M20 are versatile multifunction printers that cater to diverse office needs. With their blend of advanced features, security options, and cost-effectiveness, these devices are excellent choices for organizations looking to optimize their document workflows. Whether you choose the M20I for its enhanced capabilities or the M20 for its value, both models stand out in the competitive landscape of office printing solutions.
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