PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

 

 

 

Faded graphics

Toner may be low.

Remove the toner cartridge and shake it gently

 

 

to distribute the toner evenly. Then reinstall the

 

 

toner cartridge.

 

 

Ensure that a spare toner cartridge is available.

 

 

 

Troubleshooting

E-mail Problems

PROBLEM

PROBABLE CAUSE

SUGGESTED SOLUTION

 

 

 

Not Assigned

The Group Mail you tried

Type the address manually.

 

to use has no E-mail

 

 

assigned to it.

 

 

 

 

Send Error (SMTP)

Your machine cannot

Try again. If the problem persist, try again once

 

connect with the server or

the network fault is resolved.

 

has lost contact due to a

 

 

network problem.

 

 

 

 

Recipient Address

The recipient address

Ensure correct address is entered.

Failure

could not be contacted or

 

 

is invalid.

 

 

 

 

Connection Failure

Any type of

Try again.

 

communication or

 

 

network failure during E-

 

 

mail operations.

 

 

 

 

Authentication Failure

Invalid Account or

Ensure correct account and password are used.

 

Password

 

 

 

 

Authentication

Authentication is disabled

Ensure Authentication is enabled. Refer to the

Required

and the mail server

System Administrator.

 

requires it.

 

 

 

 

SMTP Server CONN.

SMTP server connection

 

Failure

failure.

 

 

 

 

Invalid Server or Port

Wrong SMTP server or

 

No.

port number.

 

 

 

 

SMTP DNS CONN.

DNS connection failure.

 

Failure.

 

 

 

 

 

SMTP DNS Domain

Error in the SMTP DNS

 

Error

Domain.

 

 

 

 

Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide

Page 11-17

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Xerox M20I manual Mail Problems
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M20I, M20 specifications

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