Getting Help, Control Panel Messages | Xerox Phaser 6350 manual

Getting Help

Getting Help

This section includes:

■Control Panel Messages on page 6-12

■PrintingScout Alerts on page 6-12

■PhaserSMART Technical Support on page 6-13

■Web Links on page 6-13

Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.

See also:

Xerox Support Centre on page 1-9

Control Panel Messages

The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam.

Press the Help button on the control panel to view additional information about the message or menu displayed. The Help button is labeled with an ?.

READY TO PRINT

Walk-Up Features

Information

Paper Tray Setup

Printer Setup

TroubleshootingCMYK

6300-069

PrintingScout Alerts

PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention. Click the alert to view instructions explaining how to fix the problem.

Phaser® 6300/6350 Color Laser Printer

6-12

Image 100

Xerox Phaser 6350, Phaser 6300 manual Getting Help, Control Panel Messages, PrintingScout Alerts

Contents

User Guide Page Contents Printing Basics Maintenance User Safety Index Printer Features Printer Parts Front-Right View Inside View Rear-Left ViewDoors a and C Open Door B Open Printer Configurations Standard FeaturesAvailable Configurations Printer Configurations Upgrades OptionsAdditional Trays Memory Control Panel Control Panel FeaturesControl Panel Layout Information Pages Menu MapSample Pages Resources More InformationInformation Source Xerox Support Centre Centre Network Basics Overview of Network Setup and Configuration Setting Up the Network Connecting via Ethernet RecommendedChoosing a Connection Method Network Connection Standalone Cable or DSL Network Connection Connecting via USBUSB Connection Automatically Setting the Printer’s IP Address Configuring the Network AddressTCP/IP and IP Addresses Dynamic Methods of Setting the Printer’s IP Address Changing or Modifying the IP Address Using CentreWare isEnabling Dhcp on the Printer Information Comments Using Host Names with the Domain Name Service DNS Select Properties Manually Setting the Printer’s IP Address Installing the Printer Drivers Available Drivers Macintosh OS Windows 98 SE or Later and Windows 2000 or LaterEtherTalk Macintosh OS X, Version 10.2 and Higher InfoSMART Knowledge Base Networking Documents English only Reference Name Title Printing Basics Overview of Basic Steps Supported Paper and Media Paper Usage Guidelines Paper That May Damage Your Printer Supported Paper Sizes and Weights Paper Storage Guidelines 182 x 257 mm Supported Paper Sizes and Weights for Tray 1 MPT176 x 250 mm Supported Paper Sizes and Weights for Trays Loading Paper Loading Paper in Tray 1 MPT Pull out the tray extension, and open the paper guides 6300-008 Using Manual Feed Loading Paper in TraysWindows Macintosh To load paper into Trays Pull out the tray 6300-041 MAX If necessary, press the paper guides inward to fit the paper Selecting Printing Preferences Windows Selecting Printing OptionsSelecting Options for an Individual Job Windows Window NT Setup tab Windows 98 SE Setup tab or Windows MeWindows XP, or Windows Server Selecting Options for an Individual Job Macintosh Print Quality Color MatchingAdvanced Options Printing on Both Sides of the Paper Automatic 2-Sided Printing Guidelines Selecting 2-Sided Printing Binding Edge OptionsPortrait Landscape Printing Transparencies Printing on Specialty MediaTransparency Guidelines Printing Transparencies from Tray 1 MPT 6300-050 Printing Transparencies from Trays Insert the transparencies into the tray Printing Envelopes Envelopes Guidelines Printing Envelopes from Tray 1 MPT 6300-010 Label Guidelines Printing LabelsPrinting Labels from Tray 1 MPT Pull out the tray extension, and open the paper guides Printing Labels from Trays MAX Printing Glossy Paper Glossy Paper Guidelines Printing Glossy Paper from Tray 1 MPT Printing Glossy Paper from Trays Fan the paper to release sheets that are stuck together Insert the paper into the tray Printing Custom Size Paper from Tray 1 MPT Printing Custom Size PaperTray 1 MPT Long-Edge Feed Short-Edge Feed Printing on Specialty Media Print Quality Selecting a Print-Quality Mode Controlling the Quality of Your Prints Adjusting Color To select the color correction in a supported driver Solving Print-Quality Problems ProblemSolutions Lines, Smudges, or Streaks Solution Repeating Defects Fusing Is Incomplete Colors Align Incorrectly All Colors Are Too Light or Too Dark Poor Transparency Print Quality Grays Not Neutral Color Settings Not Applied Colors Vary Between Computers Colors Do Not Match Printed Colors Do Not Match Monitor Colors Pantone Colors Do Not Match Print Area Is Not Centered on the Paper Maintenance Cleaning the Outside of the Printer Cleaning the PrinterCleaning the Density Sensor Use a dry towel or cotton swab to clean the density sensor Close Front Door a Ordering Supplies Routine Maintenance ItemsConsumables When to Order Supplies Recycling Supplies Requesting a Maintenance Kit Precautions for Moving the Printer Moving and Repacking the PrinterMoving the Printer Within the Office Preparing the Printer for Shipment Troubleshooting Preventing Jams Clearing Paper JamsMisfeed at Tray 1 MPT Remove any jammed paper Misfeed at Trays 6300-015 Remove any jammed paper Jam at the Fuser Remove the jammed paper Jam at the Duplex Unit Jam at Registration Roller Remove any jammed paper Control Panel Messages Getting HelpPrintingScout Alerts Web Links PhaserSMART Technical SupportResource Link User Safety Electrical Safety Laser Safety Maintenance Safety Operational Safety Total Height Requirements Moving the Printer Do not place any food or liquids on the printer Symbols Marked on Product Index Index Phaser 6300/6350 Color Laser Printer Index-3 Phaser 6300/6350 Color Laser Printer Index-4 Phaser 6300/6350 Color Laser Printer Index-5