Xerox xerox documate the Inside of the Scanner on page, Error, Message, Cause, Resolution, Code

Scanner Options, Maintenance and Troubleshooting

If you are unable to resolve the issue using the troubleshooting steps in this table, please refer to the section Troubleshooting on page 185.

Error	Message	Cause	Resolution
Code
U11	Paper Jam and Paper	Paper has jammed while	Open the scanner, remove the pages, then
U12	Remains in Scanner	being fed through the	close the scanner. Please see page 184 for
	errors.	scanner.	complete instructions.
U13
U14		Document sensors are	If problem persists, clean the rollers and paper
U15
		dirty.	sensors as described in the section Cleaning
U16
			the Inside of the Scanner on page 178.
U17
U18
U20	A skew error has	A page was pulled into	Open the scanner, remove the pages, then
	occurred.	the scanner at an angle.	close the scanner. Adjust the paper guides to
			the document width. Restack the paper in the
			ADF and click Retry to continue.
			If problem persists, clean the rollers and paper
			sensors as described in the section Cleaning
			the Inside of the Scanner on page 178.
U23	A paper double feed	Two pages have fed	Open the scanner, remove the pages, then
	has occurred.	through the scanner at	close the scanner. Make sure there are no
		the same time.	pages stuck together. Restack the paper in the
			ADF and click Retry to continue.
			If problem persists, clean the rollers and paper
			sensors as described in the section Cleaning
			the Inside of the Scanner on page 178.
U24	A stapled document	Either the page bent	Open the scanner, remove the pages, then
U25	has been detected.	when it was picked up	close the scanner. Check all documents and
		from the input tray, or	remove any staples. Restack the paper in the
U26
		the page skewed greatly	ADF and click Retry to continue
		as it was pulled into the
		scanner.
U30	A cover is open.	A scanner access cover is	Verify all covers on the scanner are fully closed
U31		open.	before scanning.
U32
U33
U34

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