Xerox xerox documate refer to Cleaning the Inside of the Scanner, of the Scanner on page, Error

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Scanner Options, Maintenance and Troubleshooting

Error

 

 

 

 

Code

Message

Cause

Resolution

Fxx

System error occurred.

An unknown system

Reset the scanner and computer:

 

 

error has occurred.

1.

Turn off the scanner power.

 

 

 

 

 

 

2.

Unplug the USB cable and power from the

 

 

 

 

scanner.

 

 

 

3.

Reboot (restart) the computer.

 

 

 

4.

Plug the USB cable and power cable back

 

 

 

 

into the scanner.

 

 

 

5.

Turn the scanner back on.

 

 

 

If you are still unable to scan, contact Xerox

 

 

 

Technical Support. Please refer to the Technical

 

 

 

Support Card you received with the scanner for

 

 

 

contact information.

 

 

 

 

**Warning**

The number next to

The rollers should be cleaned every 20,000

 

The rollers need to be

After Clean Roller:, in

scans, or as needed if your scanner is

 

cleaned.

the User Utility main

experiencing frequent paper feed issues. After

 

screen, has exceeded the

cleaning the rollers click on Clear Counter to

 

 

 

 

maximum number

reset the cleaning roller count back to 0. Please

 

 

between cleaning.

refer to Cleaning the Inside of the Scanner

 

 

 

on page 178.

 

 

 

 

**Warning**

The number next to

The rollers should be replaced every 400,000

 

The rollers need to be

After Replace Roller:, in

scans, or as needed if cleaning the rollers does

 

replaced.

the User Utility main

not improve paper feeding issues. After

 

screen, has exceeded the

replacing the rollers click on Clear Counter to

 

 

 

 

maximum number

reset the roller replacement count back to 0.

 

 

between replacement.

 

 

 

 

 

 

**Warning**

Either the lamp is not

Contact Xerox Technical Support or your

 

Insufficient front light

bright enough or the

authorized service technician. Please refer to

 

scanning sensor is not

the Technical Support Card you received with

 

error occurred.

 

registering the light

the scanner for Xerox contact information.

 

Insufficient back light

 

strength.

 

 

 

error occurred.

 

 

 

 

 

 

 

 

 

 

**Warning**

The front or back

Clean the background reference plates as

 

The front reference

scanning background

described in the section Cleaning the Inside

 

plate is dirty.

plate is dirty.

of the Scanner on page 178.

 

The back reference

 

 

 

 

plate is dirty.

 

 

 

 

 

 

 

**Warning**

The image sensor cover

Clean the image sensor as described in the

 

The scanner’s image

in the scanner is dirty.

section Cleaning the Inside of the Scanner

 

sensor cover is dirty

 

on page 178.

 

and requires routine

 

 

 

 

cleaning.

 

 

 

 

 

 

 

**Warning**

The power is off, the

Verify cables are securely plugged into the

 

Scanner is not

power cord or USB cable

scanner, computer and wall. If needed, reboot

 

is unplugged.

the computer.

 

connected.

 

 

 

 

 

 

 

 

 

Xerox® DocuMate® 4790

9-173

User’s Guide

 

Page 181
Image 181
Xerox xerox documate refer to Cleaning the Inside of the Scanner, of the Scanner on page, Error, Code, Message, Cause