ZyXEL G-1000 v2 User’s Guide

CH A P T E R 18

Troubleshooting

This chapter covers potential problems and possible remedies. After each problem description, some instructions are provided to help you to diagnose and solve the problem.

Problems Starting Up the G-1000 v2

Table 58 Troubleshooting the Start-Up of Your G-1000 v2

PROBLEM

CORRECTIVE ACTION

 

 

None of the lights

Make sure you are using the supplied power adaptor and that it is plugged in to an

turn on when I plug in

appropriate power source. Check that the power source is turned on.

the power adaptor.

If the problem persists, you may have a hardware problem. In this case, you should contact

 

your local vendor.

The G-1000 v2

The supplied power to the G-1000 v2 is too low. Check that the G-1000 v2 is receiving

reboots automatically

enough power.

sometimes.

Make sure the power source is working properly.

 

 

 

Problems with the Ethernet Interface

Table 59 Troubleshooting the Ethernet Interface

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

If the ETHN light on the front panel is off, check the Ethernet cable connection

G-1000 v2 from the

between your G-1000 v2 and the Ethernet device connected to the ETHERNET port.

LAN.

Check for faulty Ethernet cables.

 

 

Make sure your computer’s Ethernet adapter is installed and working properly.

 

Check the IP address of the Ethernet device. Verify that the IP address and the subnet

 

mask of the G-1000 v2, the Ethernet device and your computer are on the same

 

subnet.

 

If you changed the IP address of your G-1000 v2 or if an IP address is assigned to the

 

G-1000 v2 automatically, you can access the device by using the new IP address or

 

typing “http://zyxelXXXX” (where XXXX are the last four digits of your device’s MAC

 

address) in your browser. The MAC address can be found on the back label of your G-

 

1000 v2.

I cannot ping any

If the ETHN light on the front panel is off, check the Ethernet cable connections

computer on the

between your G-1000 v2 and the Ethernet device.

LAN.

Check the Ethernet cable connections between the Ethernet device and the LAN

 

computers.

 

Check for faulty Ethernet cables.

 

Make sure the LAN computer’s Ethernet adapter is installed and working properly.

 

Verify that the IP address and the subnet mask of the G-1000 v2, the Ethernet device

 

and the LAN computers are on the same subnet.

Chapter 18 Troubleshooting

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