ZyXEL G-1000 v2 User’s Guide

Problems with the Password

Table 60 Troubleshooting the Password

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access the

The Password and Username fields are case-sensitive. Make sure that you enter the

G-1000 v2.

correct password and username using the proper casing.

 

Use the RESET button on the top panel of the G-1000 v2 to restore the factory default

 

configuration file (hold this button in for about 10 seconds or until the link light turns

 

red). This will restore all of the factory defaults including the password.

Problems with the WLAN Interface

Table 61 Troubleshooting the WLAN Interface

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

Make sure the link light on the ZyXEL device is on.

G-1000 v2 from the

Check that both the G-1000 v2 and your wireless station are using the same security

WLAN.

settings. Refer to Chapter 4, “Wireless LAN,” on page 49 to confirm your settings.

 

 

 

I cannot ping any

Make sure the link light on the ZyXEL device is on.

computer on the

Make sure the wireless adapter on the wireless station(s) is working properly.

WLAN.

Check that both the G-1000 v2 and wireless station(s) are using the same

 

 

Name(SSID), channel and WEP keys (if WEP encryption is activated).

 

 

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Chapter 18 Troubleshooting