Chapter 1 FAQs and Troubleshooting
General FAQs and Troubleshooting
If the ping command gets a response, the system is connected to the network. If the system cannot connect to a particular host, the problem is either with the network configuration or that host. Contact your network administrator for assistance.
If the ping command does not get a response, continue.
–Attempt to connect to another host on the same subnet as the system.
If the ping command can connect to a host on the same subnet, but cannot connect to a host on a different subnet, the default gateway is probably down.
If the ping command cannot connect to any hosts, continue to the next step.
3.Use the show interfaces command to determine if the Ethernet 0 interface is disabled or misconfigured.
For more information on the show interfaces command, see the CLI appendix in the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.5. You can access a PDF version of this guide by clicking View PDF in the WLSE’s online help.
If the Ethernet 0 interface is disabled, enable it. If it is misconfigured, configure it correctly. For more information, see the Installation and Configuration Guide for the CiscoWorks Wireless LAN Solution Engine.
If the interface is enabled and correctly configured, continue to the next step.
4.Contact your network administrator to verify that there are no conditions on the network that prevent the system from connecting to the network.
If conditions prevent the system from connecting to the network, have your network administrator correct them.
5.If no conditions are preventing the system from connecting to the network, contact Cisco’s Technical Assistance Center.
Symptom Cannot connect to the WLSE using a Web browser.
Possible Cause
–The system cannot connect to the network.
–HTTP or HTTPS is not enabled
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine