Cisco Systems 2.5 manual Devices FAQs and Troubleshooting

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Chapter 1 FAQs and Troubleshooting

Devices FAQs and Troubleshooting

Symptom Email fails to arrive at its destination.

Possible Cause The SMTP server is not configured properly.

Recommended Action Configure the SMTP server by selecting Administration > Appliance > Configure Mailroute.

Symptom No VLAN fault information is displayed for IOS access points.

Possible Cause WEP keys have not been configured in each VLAN. When the WEP keys are configured in the IOS access points, VLAN information is accessible by SNMP.

Recommended Action Configure the WEP keys for the corresponding VLAN.

Devices FAQs and Troubleshooting

Devices FAQs, page 1-13

Devices Troubleshooting, page 1-15

Devices FAQs

Why is hostname (device name), sysContact, and sysLocation information not updated in the WLSE after I change these parameters on the access point?

What is an invalid CDP seed?

Can I discover devices if CDP is disabled?

What are the extra inventories listed in the Run Now folder?

What are the results of adding or removing an interface from an access point?

Can the WLSE discover access points that are connected to non-Cisco switches?

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

1-13

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Contents Release Copyright 2003 Cisco Systems, Inc. All rights reserved N T E N T S Page General FAQs General FAQs and TroubleshootingFirewall ethernet0 private firewall ethernet0 private ssh General Troubleshooting Recommended Action None Press the Tab key. The following prompt appears Possible Cause Possible Cause Stop the system services by entering the following Disk has a physical error Disk image is corrupted # ip name-server ip-address Faults FAQs Faults FAQs and TroubleshootingRecommended Action Not applicable Faults TroubleshootingDevices FAQs Devices FAQs and TroubleshootingFAQs and Troubleshooting Devices FAQs and Troubleshooting Devices Troubleshooting # write memory Snmp-server community communitystring view iso RO Possible Cause Unknown Configuration FAQs Configuration FAQs and TroubleshootingPage Page Configuration Troubleshooting Page Firmware FAQs Firmware FAQs and TroubleshootingFAQs and Troubleshooting Firmware FAQs and Troubleshooting Firmware Troubleshooting FAQs and Troubleshooting Firmware FAQs and Troubleshooting FAQs and Troubleshooting Firmware FAQs and Troubleshooting Recommended Action FAQs and Troubleshooting Firmware FAQs and Troubleshooting Telnet Credential Fields Required Reports Troubleshooting Reports FAQs and TroubleshootingReports FAQ Recommended Action None Recommended Action Click jobvm.log Radio Manager FAQs Radio Manager FAQs and TroubleshootingMiscellaneous Assisted Site Survey Wizard Page Page Miscellaneous Select Devices Discover Managed/Unmanaged Radio Manager TroubleshootingAdministration FAQs Administration FAQs and TroubleshootingAdministration Troubleshooting Page Page Fault Descriptions Recommended Action Access Point FaultsVlan IOSWDS Fault Description Type Explanation Snmp WlseFault Description Type Explanation Utilization % Version number Down, the Ethernet Related Setting Recommended Action Rate % HttpError rate % Fault Description Type Explanation Utilization % Credentials Snmp Ssid Access pointFault Description Type Explanation WLSE-WDS Wlccp channel Thresholds Authenticate with Between the Wlse AAA Server Faults Wlse FaultEAP-MD5 server Leap Peap Server Switch Faults Fault Descriptions Switch Faults Utilization % Router Fault CDP D EIN-2 IN-3 IN-4 SSHIN-5 IN-6