Chapter 1 FAQs and Troubleshooting
General FAQs and Troubleshooting
Q.Can I run a job to convert a number of access points from
A.Yes, you can run a firmware job, using a special IOS upgrade image that is available on Cisco.com. For more information, see the firmware upgrade information in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.5.
Q.What are the requirements for WLSE usernames and passwords?
A.Usernames can be up to 32 characters long, and you can use the alphanumeric characters and other characters as described in the Naming Guidelines appendix of the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.5. Passwords are from 5 to 8 characters long, and you can use the alphanumeric characters plus the underscore (_). Both usernames and passwords are case sensitive.
General Troubleshooting
This section provides the following troubleshooting information:
•After the WLSE reboots, the login screen appears, followed by an Internal Server Error message.
•A search for an access point using APs Based on Client IP, displays the following message, “search yielded no results.”
•When I try to access an access point web page through the WLSE, the following error message appears: Action Cancelled.
•Cannot recover after incorrect setup program entry.
•Cannot log into the system.
•Cannot log in as a system administrator.
•After the WLSE starts up, the setup login prompt appears. Use the setup program. The WLSE cannot connect to the network.
•Cannot connect to the WLSE using a Web browser.
•The system time or date is incorrect.
•The system cannot boot from the hard drive during a reboot.
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine