Cisco Systems 2.5 manual FAQs and Troubleshooting Firmware FAQs and Troubleshooting

Chapter 1 FAQs and Troubleshooting

Firmware FAQs and Troubleshooting

Symptom An SNMP job fails.

Possible Cause The read community string does not have sufficient permissions.

Recommended Action The access point must have a user with at least SNMP, FIRMWARE, and ADMIN permissions for read-only access.

Access points with software releases prior to 12.01(T) must have a user with SNMP, FIRMWARE, ADMIN, and IDENT permissions for read-only access.

Symptom A firmware job ends with status “not verified.”

Note The “not verified” status may not mean that the job has failed. The WLSE may time out before confirming whether the upgrade succeeded. To make sure, you can run an on-demand inventory on the devices in question to find out whether the firmware upgrade was installed. For more information, see the Inventory online help, or select Devices > DISCOVER > Inventory > Run Inventory Now.

Possible Cause The device may be taking a long time to reboot.

Caution Do not take the following action for firmware jobs that you are running to convert non-IOS access points to IOS. See the special conversion instructions in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.5.

Recommended Action Increase the value of the Device Reboot Wait Timeout parameter by accessing the WLSE through the following URL:

http://your_wlse:1741/debug/jobprops.jsp

where your_wlse is the name of the WLSE.

Increase the value of the Device Reboot Wait Timeout parameter and run the job again.

FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

1-28