Chapter 1 FAQs and Troubleshooting
General FAQs and Troubleshooting
Symptom Cannot log into the system.
Possible Cause You did not run the setup program to create an initial system configuration or you lost all the user account passwords.
Recommended Action
1.Did you run the setup program after booting the system for the first time? If no, run the setup program.
If yes, continue to the next step.
2.Do you know the password for any system user accounts?
If no, see Cannot log in as a system administrator., page
3.If you are certain you entered a valid username and password, contact Cisco’s Technical Assistance Center for assistance.
Symptom Cannot log in as a system administrator.
Possible Cause All administrator passwords have been lost.
Recommended Action Perform the following procedure:
1.Connect a console to the WLSE’s console port.
For the WLSE 1105, use the serial port on the front panel; do not use the serial port on the back panel as a console port.
For the WLSE 1130, the serial/console port is on the back panel.
2.Power the system off, then power it back on. The following prompt appears:
LILO boot:
3.Press the Tab key. The following prompt appears:
boot:
4.Enter the following command. This puts the WLSE in maintenance image mode.
CiscoBreR
[root@CiscoMaintImage/]#
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine