Chapter 1 FAQs and Troubleshooting
Configuration FAQs and Troubleshooting
Symptom HTTP configuration jobs are picking up the wrong template.
Possible Cause If the access point’s FTP setting is the same as the DHCP server, then HTTP config job picks up the wrong template from wrong WLSE server.
Recommended Action None. This is how the access point functions and there is no workaround.
Symptom An IOS template job failed.
Possible Cause The template has the hostname configured instead of the IP address, and the DNS name resolution is not configured correctly on the access point.
Recommended Action Use the IP address or configure the DNS name correctly on the access point.
Symptom Configuration jobs fail because the Telnet/SSH credentials are not valid, even though credentials have been entered on the WLSE.
Possible Cause The credentials entered on the WLSE do not exactly match the data entered in Devices > Discovery > Device Credentials > Telnet/SSH User/Password.
Recommended Action Make sure that the Telnet/SSH credentials data entered on the WLSE show the correct device login response. Match the device login sequence with the credential fields, as shown in Firmware and configuration jobs fail because the Telnet/SSH credentials are not valid., page
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine