HP xw6000 178

Troubleshooting Without Diagnostics

F–16

Service Reference Guide

Contents

service reference guide Page Contents 1 Installing or Restoring the Operating System 2 Setup Utilities and Diagnostic Features 3 Desktop Management 4 Ultra ATA Drive Guidelines and Features 5 SCSI Devices 6 SATA Devices 7 Identifying the Chassis, Routine Care, and Disassembly Preparation 8 Removal and Replacement Procedures Security Components 9 Removal and Replacement Procedures Drives 10Removal and Replacement Procedures Chassis 11Removal and Replacement Procedures Expansion Cards and Memory 12Removal and Replacement Procedures System Board with Major Components 13Removal and Replacement Procedures Main Power and Cooling A Connector Pin Assignments B Power Cord Set Requirements CPOST Error Messages DDiagnostic Indicator Lights EDiagnostic Error Codes F Troubleshooting Without Diagnostics GSystem Board and Riser Board Reference Designators HModel Number Naming for hp Products Index Installing or Restoring the Operating System 1.1Installing the Operating System and Software 1.1.1 Installing Microsoft Windows 2000 Professional Installing or Upgrading Device Drivers Creating an Emergency Repair Diskette - Windows 1.1.2Installing Microsoft Windows XP Professional Creating a Restore Diskette 1.1.3 Installing Red Hat Linux upgrading device drivers 1.1.4hp Software 1.2Restoring the operating system 1.2.1Microsoft Windows 2000 Professional and Windows XP Professional 1.2.2 Red Hat Linux 1.3Converting to NTFS 1.3.1 Windows 2000 Professional 1.4Hyper-ThreadingTechnology Page Setup Utilities and Diagnostic Features Power-On Self-Test(POST) 2.1Computer Setup Utilities 2.1.1 Using Computer Setup Utilities 2.1.2 Computer Setup Menu Description (Continued) Transfer Mode Translation Mode (IDE disks only) Translation Parameters (IDE Disks only) Multisector Transfers (IDE ATA devices only) Diskette MBR Validation Page Page Page 2.2Computer Diagnostics 2.2.1 Create a Diagnostics Diskette DOS-Based Windows-Based 2.2.2 Computer Checkup (TEST) Running TEST 2.2.3 View System Information (INSPECT) Running INSPECT 2.2.4 Diagnostics for Windows Using Diagnostics for Windows Running Diagnostic Tests 2.3Protecting the Software 2.3.1 Ordering Backup Software 2.3.2 Restore CD Page Desktop Management 3.1Initial Configuration and Deployment 3.2 Remote System Installation 3.3Software Updating and Management 3.3.1 Altiris eXpress 3.3.2 PC Transplant Pro and PC Transplant for Compaq 3.3.3 HP Insight Manager LC 3.3.4 System Software Manager 3.3.5 Remote Management Setup Utilities 3.3.6 Remote ROM Flash Using Remote ROM Flash FailSafe Boot Block ROM Keyboard Light Combinations Used by Boot Block ROM 3.3.7 Remote Security Management 3.3.8 Remote Wakeup and Remote Shutdown 3.3.9 NIC Alert 3.3.10 Replicating Your Setup 3.3.11 Dual-StatePower Button 3.3.12 Power Management 3.3.13 World Wide Web Site 3.3.14 Desktop Management Interface (DMI) 3.3.15 Wired for Management 3.4Asset Tracking and Security Security Features Overview Feature Purpose How It Is Established 3.4.1Password Security Establishing a Setup Password Using Computer Setup Establishing a Power-OnPassword Using Computer Setup Entering a Power-OnPassword Entering a Setup Password Changing a Power-Onor Setup Password 3.4.2Deleting a Power-Onor Setup Password National Keyboard Delimiter Characters Clearing Passwords 3.4.3 Network Server Mode 3.4.4 DriveLock Using DriveLock DriveLock Applications 3.4.5 Smart Cover Sensor Setting the Smart Cover Sensor Protection Level 3.4.6 Smart Cover Lock Locking the Smart Cover Lock Unlocking the Smart Cover Lock Using the Smart Cover FailSafe Key 3.4.7 Master Boot Record Security not Before You Partition or Format the Current Bootable Disk 3.4.8 Cable Lock Provision 3.4.9 Fingerprint Identification Technology 3.5Fault Notification and Recovery 3.5.1 Drive Protection System 3.5.2 Ultra ATA Integrity Monitoring 3.5.3 ECC Fault Prediction and Prefailure Warranty 3.5.4 Surge-TolerantPower Supply 3.5.5 Thermal Sensor Page Ultra ATA Drive Guidelines and Features 4.1Ultra ATA Jumpers 4.2Ultra ATA Cables 4.2.1 Cable Layout Single-DriveCable 4.3Drive Installation Guidelines 4.3.1 Device Classes General Attach Guidelines 4.3.2Attach Sequence Rules by Class Priority 4.3.3Attach Sequence Worksheet Example 1: Three Device Installation Sample Example 2: Four Device Installation Sample 4.3.4Additional Drive Application Notes 4.4 SMART 4.5 Drive Capacities Page SCSI Devices 5.1SCSI Guidelines 5.2Using the Multi-ModeSCSI Cable 5.3Using SCSISelect with SCSI Devices 5.4SMART 5.5Jumpers 5.5.1 Ultra3 SCSI Hard Drive 5.5.2 CD-ROMor DVD-ROMDrive 5.5.3 Zip Drive Page SATA Devices 6.1SATA guidelines 6.2 boot order 6.3hard drive configurations Page Identifying the Chassis, Routine Care, and Disassembly Preparation 7.1Chassis Type 7.2Electrostatic Discharge Information 7.2.1 Generating Static 7.2.2 Preventing Electrostatic Damage to Equipment 7.2.3Personal Grounding Methods and Equipment 7.2.4 Grounding the Work Area 7.2.5Recommended Materials and Equipment 7.3Routine Care 7.3.1General Cleaning Safety Precautions 7.3.2Cleaning the Computer Case 7.3.3Cleaning the Keyboard 7.3.4Cleaning the Monitor 7.4Service Considerations 7.4.1 Power Supply Fan 7.4.2 Tools and Software Requirements 7.4.3Screws 7.4.4 Cables and Connectors 7.4.5 Hard Drives 7.4.6Lithium Coin Cell Battery Removal and Replacement Procedures Security Components 8.1Preparation for Disassembly 8.2 Security Devices 8.2.1 Smart Cover Lock 8.2.2 Smart Cover Sensor 8.2.3 Security Lock Bracket Removal and Replacement Procedures Drives 9.1Introduction 9.2Removing a Drive 9.3Installing a New Drive 9.4Removing a 3.5-InchDrive From a 5.25-InchDrive Adapter Removal and Replacement Procedures Chassis 10.1Access Panel Removal 10.2 Front Bezel and Related Components 10.2.1 Front Bezel Removal - Tabs 10.2.2 Subpanel and Bezel Blanks Front Bezel USB/Audio/1394 Card 10.3 Power Switch 10.4 Board Guide 10.5 Speaker 10.6 Feet 10.7Converting a Desktop to a Minitower Page Removal and Replacement Procedures Expansion Cards and Memory 11.1Memory Expansion 11.1.1 hp workstation xw4000 DDR Memory 11.1.2 hp workstation xw6000 Memory Page Available Memory Configurations for the xw6000 Channel A Channel B Module Slot 11.1.3DIMM Installation 11.2 Expansion Cards 11.3 Graphics Sockets with Retention Mechanisms 11.3.1 AGP Card with a Type 1 Retention Mechanism 11.3.2 AGP Card with a Type 2 Retention Mechanism 11.3.3 AGP Card with Type 1 or Type 2 Retention Mechanism Page Removal and Replacement Procedures System Board with Major Components 12.1Identifying the System Board 12.1.1 Configuration 12.1.2 Configuration 12.2 Heatsink/Processor 12.2.1 Preparing the System for Processor Removal Heatsink Cool-DownTime Heatsink Warm-UpTime 12.2.2 Removing the Heatsink/Processor Assembly Page 12.2.3Installing the Heatsink/Processor Assembly 12.2.4 Multiprocessor Information Hardware Abstraction Layer 12.3System Board Page 12.4 Battery 12.4.1Type 1 Battery Holder 12.4.2Type 2 Battery Holder Page Removal and Replacement Procedures Main Power and Cooling 13.1Power Supply 13.2 Air Baffle 13.3 Chassis Fans 13.3.1 Rear Chassis-MountedFan 13.3.2 Front Chassis Fan Connector Pin Assignments Enhanced Keyboard Mouse Ethernet BNC Ethernet RJ-45 Ethernet AUI Parallel Interface Serial Interface USB Microphone Headphone Line-InAudio Line-OutAudio SCSI Low Voltage Differential/Single Ended (LVD/SE) SATA Ultra SCSI External Infrared Transceiver Monitor ATA/ATAPI (IDE) Standard Drive Cable MultiBay CD-ROMAdapter Accelerated Graphics Port (AGP) Slimline IDE CD-ROMConnector for SFF chassis using 810 and 810e Chipsets 14-PinPower (BX Chipset-BasedBoard 14-PinPower (810, 810E, 820, and 845 Chipset-BasedBoards) 20-PinPower (Deskpro EP) 20-PinPower (Deskpro EN) 24-PinPower 4-PinPower (for CPU) 6-PinPower (for CPU) Power Cord Set Requirements General Requirements Country-SpecificRequirements POST Error Messages Page Page Page Page Page Page Page Page Page Page Page Diagnostic Indicator Lights System Board Diagnostic Lights1—DesktopComputers and Workstations Main Power Switch 3.3 V_Aux Diagnostic Error Codes Microprocessor Error Code Memory Keyboard Parallel Port Diskette Drive Serial Port Modem Communications Hard Drive Tape Drive Video Page Audio Network Interface CD-ROMand DVD-ROM Special Error Codes Test Error Codes Test Error Codes (Continued) Troubleshooting Without Diagnostics E-Support Preliminary Checklist Solving Minor Problems Problem Possible Solution Solving Minor Problems (Continued) Diskette Drive (Continued) Display SCSI Hard Drive Page Page Hardware Installation DVD-ROMand CD-ROM Processor Page Network Page Resolving Audio Hardware Conflicts Troubleshooting Using HP Intelligent Manageability Features Page System Board and Riser Board Reference Designators Page Page Page Model Number Naming for hp Products hp workstations Page Index