HP xw6000 manual Solving Minor Problems, Problem Possible Solution

Troubleshooting Without Diagnostics

Solving Minor Problems

Problem		Possible Solution
Computer will not turn on.	1. Ensure that the computer is properly connected to an
		external power source and the wall outlet is active.
	2.	A PCI or ISA card that has been installed is defective.
		Remove any expansion card that was just installed.
	3.	Reseat drive power, data, and power supply cables.
	4.	Disconnect all drive cables and reboot. Add devices
		back one at a time to isolate problem.

Computer appears locked up and	Software control of the power button may not be functional.
won’t turn off when the power button is	Press and hold the button for four seconds, then release. This
pressed.	invokes the hardware override for the power button.
Computer date and time display is	First, reset the date and time under Control Panel. If the
incorrect.	problem persists, the real-time clock (RTC) battery may need
	to be replaced. Refer to Section 9.1 in this guide. When
	booting from a network, the PC clock may be reset to that of
	the server. The PC clock may also change when using other
	services through the server.
Computer powered off automatically.	1.	The unit temperature was exceeded because the unit is
		in an exceedingly hot environment or the fan is blocked.
		Let the unit cool down.
	2.	The fan may not be functioning correctly or the air vents
		are blocked.
	3. The unit temperature was exceeded because the
		computer was functioning with the cover or side panel
		removed. Replace cover or side panel, and let the
		computer cool down.
	4.	The unit temperature was exceeded because the air
		baffle is not properly installed to direct air flow over the
		processor.
Insufficient power to the components.	Ensure that both power supply cables are connected to the
	system board (on some workstations).
Computer appears to pause	Network driver is loaded and no network connection is
periodically	established. Establish a network connection, or use
	Computer Setup or Windows Device Manager to disable
	the network controller.

Cannot remove computer cover or side panel.

1.Smart Lock, featured on some computers, is locked. Unlock the Smart Cover Lock using Computer Setup.

2.The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from Compaq. You need the FailSafe Key in cases of forgotten password, power loss, or computer malfunction.

Computer does not boot up and power Ensure that the riser board is properly seated. and hard drive LEDs are blinking.

F–2 Service Reference Guide