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Install
Error codes
Connector and Icon Pin Signal
Password
Default Settings
Wired for Management
Configuration Pair
Solving Minor Problems
Computer Diagnostics
Access Panel Removal
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POST Error Messages
C–12
Service Reference Guide
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Contents
Service reference guide
October
Page
Contents
Ultra ATA Drive Guidelines and Features
Scsi Devices
Removal and Replacement Procedures Drives
Removal and Replacement Procedures Security Components
Sata Devices
10Removal and Replacement Procedures Chassis
13Removal and Replacement Procedures Main Power and Cooling
Connector Pin Assignments
Power Cord Set Requirements
Troubleshooting Without Diagnostics
Index
Installing or Restoring the Operating System
Installing the Operating System and Software
Installing Microsoft Windows 2000 Professional
Installing or Upgrading Device Drivers
Installing Microsoft Windows XP Professional
Using the Emergency Repair Diskette Windows
Creating a Restore Diskette
Creating an Emergency Repair Diskette Windows
Hp Software
Installing Red Hat Linux
Upgrading device drivers
Restoring the operating system
Converting to Ntfs
Red Hat Linux
Windows 2000 Professional
Hyper-Threading Technology
Installing or Restoring the Operating System
Setup Utilities and Diagnostic Features
Power-On Self-Test Post
Computer Setup Utilities
Using Computer Setup Utilities
Heading Option Description
Computer Setup Menu
Drive Type Emulation Options
Transfer Mode
Primary IDE Controller
Diskette MBR Validation
Option not supported on all products
These options should be used by advanced users only
PCI VGA
Computer Diagnostics
Create a Diagnostics Diskette
Computer Checkup Test
DOS-Based
Running Test
View System Information Inspect
Running Inspect
Diagnostics for Windows
Using Diagnostics for Windows
Running Diagnostic Tests
Protecting the Software
Ordering Backup Software
Restore CD
Setup Utilities and Diagnostic Features
Initial Configuration and Deployment
Desktop Management
Software Updating and Management
Remote System Installation
Altiris eXpress
PC Transplant Pro and PC Transplant for Compaq
System Software Manager Remote Management Setup Utilities
HP Insight Manager LC
FailSafe Boot Block ROM
Using Remote ROM Flash
Remote ROM Flash
Keyboard Light Combinations Used by Boot Block ROM
Remote Wakeup and Remote Shutdown
Remote Security Management
NIC Alert
Replicating Your Setup
Dual-State Power Button
World Wide Web Site
Power Management
Desktop Management Interface DMI
Wired for Management
Asset Tracking and Security
Security Features Overview
Feature Purpose How It Is Established
Establishing a Setup Password Using Computer Setup
Password Security
Establishing a Power-On Password Using Computer Setup
Entering a Power-On Password
Entering a Setup Password
Deleting a Power-On or Setup Password
Changing a Power-On or Setup Password
National Keyboard Delimiter Characters
National Keyboard Delimiter Characters
Network Server Mode
Clearing Passwords
Using DriveLock
DriveLock
DriveLock Applications
Setting the Smart Cover Sensor Protection Level
Level Setting Description
Smart Cover Sensor
Smart Cover Sensor Protection Levels
Locking the Smart Cover Lock
Smart Cover Lock
Unlocking the Smart Cover Lock
Master Boot Record Security
Using the Smart Cover FailSafe Key
Master Boot Record has changed
Fault Notification and Recovery
Before You Partition or Format the Current Bootable Disk
Cable Lock Provision
Fingerprint Identification Technology
ECC Fault Prediction and Prefailure Warranty
Surge-Tolerant Power Supply
Drive Protection System
Ultra ATA Integrity Monitoring
Desktop Management
Ultra ATA Drive Guidelines and Features
Ultra ATA Jumpers
Ultra ATA Cables
Cable Layout
Single-Drive Cable
Drive Installation Guidelines
Two-Drive Cable
Attach Sequence Rules by Class Priority
Device Classes
General Attach Guidelines
Attach Sequence Worksheet
General Attach Sequence Rule
Attach Sequence Worksheet
Sequence Description
Example 2 Four Device Installation Sample
Example 1 Three Device Installation Sample
Attach Sequence Worksheet Three Device Installation Sample
Attach Sequence Worksheet Four Device Installation Sample
Additional Drive Application Notes
Drive Capacities
Microsoft to Drive Manufacturer Size Conversion Table
Drive/Partition Capacity Limits
Maximum Size
Ultra ATA Drive Guidelines and Features
Scsi Devices
Scsi Guidelines
Using the Multi-Mode Scsi Cable
Using SCSISelect with Scsi Devices
Scsi ID Settings
Default Settings
Jumpers
Ultra3 Scsi Hard Drive
Jumper Settings
Configuration Pair
CD-ROM or DVD-ROM Drive
Zip Drive
Scsi Devices
Sata Devices
Sata guidelines
Boot order
Hard drive configurations
Sata Devices
Chassis Type
Electrostatic Discharge Information
Generating Static
Relative Humidity
Event 55% 40% 10%
Preventing Electrostatic Damage to Equipment
Personal Grounding Methods and Equipment
Static Shielding Protection Levels
MethodVoltage
Grounding the Work Area
Recommended Materials and Equipment
General Cleaning Safety Precautions
Cleaning the Computer Case
Cleaning the Keyboard
Routine Care
Service Considerations
Cleaning the Monitor
Cleaning the Mouse
Power Supply Fan
Tools and Software Requirements
Cables and Connectors
Screws
Lithium Coin Cell Battery
Hard Drives
Removal and Replacement Procedures Security Components
Preparation for Disassembly
Security Devices
Smart Cover Sensor
Security Lock Bracket
Removal and Replacement Procedures Drives
Introduction
Removing a Drive
Installing a New Drive
Removing a 3.5-Inch Drive From a 5.25-Inch Drive Adapter
Removal and Replacement Procedures Chassis
Access Panel Removal
Front Bezel and Related Components
Front Bezel Removal Tabs
Subpanel and Bezel Blanks
Front Bezel USB/Audio/1394 Card
Power Switch
Board Guide
Speaker
Feet
Converting a Desktop to a Minitower
= Desktop configuration 2 = Minitower configuration
Memory Expansion
Hp workstation xw4000 DDR Memory
Hp workstation xw6000 Memory
Service Reference Guide 11-3
Module Slot Total
XMM1 XMM3 XMM2 XMM4
Dimm Installation
Expansion Cards
Graphics Sockets with Retention Mechanisms
AGP Card with a Type 1 Retention Mechanism
AGP Card with a Type 2 Retention Mechanism
AGP Card with Type 1 or Type 2 Retention Mechanism
Service Reference Guide
Identifying the System Board
Configuration
Cooling tower Secondary VRM socket
Preparing the System for Processor Removal
Heatsink/Processor
Fansink
Heatsink Cool-Down Time
Heatsink Warm-Up Time
Removing the Heatsink/Processor Assembly
Hp workstation xw4000 heatsink and processor components
To install a heatsink and processor refer to section
Installing the Heatsink/Processor Assembly
Multiprocessor Information
Hardware Abstraction Layer
System Board
Service Reference Guide 12-9
Battery
Type 1 Battery Holder
Type 2 Battery Holder
12-12
Removal and Replacement Procedures Main Power and Cooling
Power Supply
Air Baffle
Chassis Fans
Rear Chassis-Mounted Fan
Front Chassis Fan
Connector Pin Assignments
Connector and Icon Pin Signal
Enhanced Keyboard
Mouse
Ethernet RJ-45
Ethernet AUI
Connector and Icon 1/8 miniphone Pin Signal
Parallel Interface
Serial Interface
Microphone
Headphone
Line-In Audio
Line-Out Audio
Scsi Low Voltage Differential/Single Ended LVD/SE
Connector Pin Signal Usage Data Power Cable
Ultra Scsi
External Infrared Transceiver
Monitor
Connector Pin Signal
ATA/ATAPI IDE Standard Drive Cable
MultiBay CD-ROM Adapter
Connector Pin Signal a Signal B
Accelerated Graphics Port AGP
Pin Power BX Chipset-Based Board
Pin Power 810, 810E, 820, and 845 Chipset-Based Boards
Pin Power Deskpro EP
Pin Power
Pin Power Deskpro EN
Pin Power for CPU
Power Cord Set Requirements
General Requirements
Country-Specific Requirements
Accrediting Country Agency
Post Error Messages
Post Error Messages
Screen Message Beeps Probable Cause Recommended Action
Board
Post Error Messages
Not working
Hood lock mechanism is
Post Error Messages
Smart Scsi
Techpubs\customeradvisories for
Post Error Messages
Post Error Messages
SP5572.EXE SNZERO.EXE
Post Error Messages
Diagnostic Indicator Lights
Chassis Indicator Lights-Desktop Computers and Workstations
Keyboard Lights
Color LED Activity State/Message
Main Power Switch VAux Power Button Status
ON3
Summary of Test Error Codes
Diagnostic Error Codes
Error Code Range Device Description
Error Code Description Recommended Action
Microprocessor
Memory
Keyboard
Parallel Port
Diskette Drive
Serial Port
Modem Communications
Hard Drive
Tape Drive
Video
Video
Network Interface
Audio
CD-ROM and DVD-ROM
Special Error Codes
Pointing Device
Device Names
Test Names
Test Error Codes
XXXX-21
Test Error Codes
Troubleshooting Without Diagnostics
Support Preliminary Checklist
Solving Minor Problems
Problem Possible Solution
Troubleshooting Without Diagnostics
Diskette Drive
Display
Scsi
Hard Drive
Printer
Computer Setup and enable diskette boot
If you set digital as the Output mode, the internal speaker
Hardware Installation
Hardware Installation
Problem Possible Solutions
DVD-ROM and CD-ROM
Processor
Insufficient memory error during
Network
Network
Network
Troubleshooting Using HP Intelligent Manageability Features
Resolving Audio Hardware Conflicts
Troubleshooting Without Diagnostics
System Board and Riser Board Reference Designators
Designator Component
Designator
Component
SW1
System Board and Riser Board Reference Designators
Model Number Naming for hp Products
Hp workstations
Model Number Naming for hp Products
Index
Index
Index-3
Scsi
Index-5
USB
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