HP xw6000 manual DVD-ROM and CD-ROM, Processor

			Troubleshooting Without Diagnostics
DVD-ROM and CD-ROM
	Problem		Possible Solution
	Cannot read compact disc.	1. CD is not properly seated in the drive. Eject the CD,
			correctly seat it in the drive, then reload.
		2.	CD has been loaded upside down. Eject the CD, turn it
			over, then reload.
	System will not boot from CD-ROM or	1.	The CD-ROM or DVD boot is not enabled through the
	DVD drive.		Computer Setup utility. Run the Computer Setup utility
			and set the drive priorities.
		2.	Ensure that drive cabling and jumpers are set correctly.
			To boot a SCSI drive, the drive ID number must be set to
			0.

Cannot eject compact disc (tray-load	CD is not properly seated in the drive. Turn off the computer
unit).	and insert a thin metal rod into the emergency eject hole
	and push firmly (a straightened paper clip can be used).
	Slowly pull the tray out from the drive until the tray is fully
	extended, then remove the CD.
Cannot eject compact disc (slot-load	1.	Remove the drive from the chassis.
unit).	2.	Remove the front bezel from the drive.
	3.	Remove the top and bottom drive covers.
	4.	Release the clamping mechanism to retrieve the CD.
CD-ROM or DVD device is not	CD-ROM or DVD drive is not connected properly or not
detected; driver is not loaded.	properly terminated. Open the computer and check the
	drive cable.

Movie will not play in the DVD drive.

Movie may be regionalized for a different country. Refer to the documentation that came with the device.

Processor

Problem Possible Solution

Computer does not recognize the second processor.

Hardware Abstract Layer (HAL) installed is for a single processor. Install the multi-processor HAL.

Service Reference Guide F–11