Troubleshooting Without Diagnostics

 

 

 

 

 

DVD-ROM and CD-ROM

 

 

 

 

 

 

 

 

 

Problem

 

Possible Solution

 

 

 

 

 

 

Cannot read compact disc.

1. CD is not properly seated in the drive. Eject the CD,

 

 

 

 

correctly seat it in the drive, then reload.

 

 

 

2.

CD has been loaded upside down. Eject the CD, turn it

 

 

 

 

over, then reload.

 

 

 

 

 

 

 

System will not boot from CD-ROM or

1.

The CD-ROM or DVD boot is not enabled through the

 

 

DVD drive.

 

Computer Setup utility. Run the Computer Setup utility

 

 

 

 

and set the drive priorities.

 

 

 

2.

Ensure that drive cabling and jumpers are set correctly.

 

 

 

 

To boot a SCSI drive, the drive ID number must be set to

 

 

 

 

0.

Cannot eject compact disc (tray-load

CD is not properly seated in the drive. Turn off the computer

unit).

and insert a thin metal rod into the emergency eject hole

 

and push firmly (a straightened paper clip can be used).

 

Slowly pull the tray out from the drive until the tray is fully

 

extended, then remove the CD.

 

 

 

Cannot eject compact disc (slot-load

1.

Remove the drive from the chassis.

unit).

2.

Remove the front bezel from the drive.

 

 

3.

Remove the top and bottom drive covers.

 

4.

Release the clamping mechanism to retrieve the CD.

 

 

CD-ROM or DVD device is not

CD-ROM or DVD drive is not connected properly or not

detected; driver is not loaded.

properly terminated. Open the computer and check the

 

drive cable.

Movie will not play in the DVD drive.

Movie may be regionalized for a different country. Refer to the documentation that came with the device.

Processor

Problem

Possible Solution

Computer does not recognize the second processor.

Hardware Abstract Layer (HAL) installed is for a single processor. Install the multi-processor HAL.

 

Service Reference Guide

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