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| Troubleshooting Without Diagnostics |
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Solving Minor Problems (Continued) |
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| Problem | Possible Solution |
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| Computer does not boot up and Num | Memory may be improperly installed or may be bad. |
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| Lock LED is blinking; you may hear one |
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| short and two long beeps. |
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The Caps Lock LED is flashing; you may hear one long and two short beeps.
The video controller is not present or is incorrectly initialized. Clear configuration memory (CMOS). If a video card has been added, remove and reseat it.
Computer does not boot up and the Scroll Lock LED is flashing; you may hear two long and one short beeps.
System board hardware failure (prior to video). Replace system board.
✎If the standard keyboard has been replaced with a Universal Serial Bus (USB) keyboard, you will hear the beep sequences mentioned above but will not see the flashing lights.
Diskette Drive
Problem |
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Diskette drive light stays on. | 1. Diskette is damaged. In Windows 98, 2000, or Me run | |
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| ScanDisk. Click Start > Programs > Accessories > |
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| System Tools > ScanDisk. |
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| In Windows NT, |
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| select a drive. Select File > Properties > Tools. Under |
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| 2. | Diskette is incorrectly inserted. Remove the diskette and |
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| reinsert. |
| 3. | Software program may be damaged. Check the |
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| program diskettes. |
| 4. | Drive button is not pushed in. Push in drive button. |
| 5. | Drive cable is not properly connected. Reconnect drive |
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| cable. |
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Diskette drive cannot write to a | 1. | Diskette is not formatted. Format the diskette. |
diskette. | 2. | Diskette is |
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| that is not |
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| on the diskette. |
| 3. | Writing to the wrong drive. Check the drive letter in the |
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| path statement. |
| 4. | Not enough space is left on the diskette. Use another |
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| diskette. |
| 5. | Diskette write control is enabled. Check the Removable |
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| Media write settings in Computer Setup. |
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Cannot format diskette. | Invalid media reported. When formatting a diskette in DOS, | |
| you may need to specify diskette capacity. For example, to | |
| format a |
the DOS prompt: FORMAT A: /F:1440
| Service Reference Guide |