Troubleshooting Without Diagnostics
Network
Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging network cabling.
NetworkProblem | Possible Solution |
The Remote Wakeup feature is not functioning.
1.The feature is not available when using an AUI network connection; use an
2.Remote Wakeup is not enabled. Use the network control application to enable Remote Wakeup.
Network driver does not detect network | Network controller is disabled. Run Computer Setup and | |
controller. | enable network controller. | |
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Network status link light does not turn | 1. | No active network is detected. Check cabling and |
on or flashes. |
| network equipment for proper connection. |
| 2. | Network connection is not set up properly. Use the |
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| network control application to verify that the device is |
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| working properly. |
| 3. | System is configured for AUI connection; link LED does |
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| not apply to AUI connections. |
| 4. | Network driver is not properly loaded. Reinstall network |
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| drivers. |
| 5. | System cannot autosense the network. Disable |
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| autosensing capabilities and force the system into the |
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| correct operating mode. |
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| |
Diagnostics reports a failure. | Refer to www.compaq.com/support/files for the latest | |
| version of diagnostics. | |
| 1. | The cable is not securely connected or is attached |
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| incorrectly. Ensure that the cable is securely attached to |
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| the network connector and that the other end of the |
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| cable is securely attached to the correct device. |
| 2. | There is a problem with the cable or a device at the |
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| other end of the cable. Ensure that the cable and device |
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| at the other end are operating correctly. |
| 3. | The network controller is defective. Replace the |
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| controller or the system board. |
| 4. | Network controller interrupt is shared with an expansion |
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| board. Under the Computer Setup Advanced menu, |
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| change the resource settings for the board. |
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| Service Reference Guide |