Troubleshooting Without Diagnostics
Hard Drive
Problem |
| Possible Solution |
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Hard drive error occurs. | Hard disk has bad sectors or has failed. Use a utility to | |
| locate and block usage of bad sectors. If necessary, | |
| reformat the hard disk. | |
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| |
Disk transaction problem. | Either the directory structure is bad or there is a problem | |
| with a file. In Windows 98, 2000, or Me run ScanDisk. | |
| Click Start > Programs > Accessories > System Tools > | |
| ScanDisk. | |
| In Windows NT, | |
| drive. Select File > Properties > Tools. Under | |
| click Check Now. | |
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Drive not found (identified). | 1. | Cable could be loose. Check cable connections. |
| 2. | The system may not have automatically recognized a |
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| newly installed device. See reconfiguration directions in |
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| the “Hardware Installation Problems” section. If system |
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| still does not recognize the new device, check to see if |
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| the device is listed within Computer Setup. If it is listed, |
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| the probable cause is a driver problem. If it is not listed, |
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| the probable cause is a hardware problem. |
| 3. | Check drive jumper settings. If the drive is a secondary |
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| drive that has just been installed on the same controller |
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| as the primary drive, verify that the jumpers for both |
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| drives are set correctly. |
| 4. | Check SCSI IDs to ensure none are duplicated. |
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Nonsystem disk message. | 1. | The system is trying to start from a diskette that is not |
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| bootable. Remove the diskette from the diskette drive. |
| 2. | The system is trying to start from the hard drive but the |
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| hard drive may have been damaged. Insert a bootable |
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| diskette into the diskette drive and restart the computer. |
| 3. | Diskette boot has been disabled in Computer Setup. Run |
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| Computer Setup and enable diskette boot. |
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Second Ultra ATA hard drive does not | The cable is not compatible with the drive type. Reinstall the | |
perform optimally. | second Ultra ATA hard drive using an | |
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| Service Reference Guide |